Kevin Flanagan | Page 53

Smythe Volvo is what a car dealership should be. That is, a collection of talented individuals working together for your benefit. They have successfully found the formula that leaves you the customer with th a collection of talented individuals working together for your benefit. They have successfully found the formula that leaves you the customer with the feeling that they won’t rest until your concerns or problems have been successfully dealt with. This past week, I was once again reminded why I have purchased or leased all 4 of the Volvos I’ve driven over the past 30 plus years from Smythe. My current lease is almost up on my 2010 XC60, and I had an inspection by the leasing bank’s representative scheduled for Monday 3/12. It was Thursday morning 3/8 and I had just become aware the evening before that my sunroof wouldn’t open. I called the Service Department and spoke to Doug to see if they could just sneak me in on Friday, so that someone could take a look at the sunroof so that I had a story for the inspector on Monday. Not only did they get me in, but they were also able to perform a scheduled 30,000 mile service and do some other previously unknown warranty work, in preparation for my inspection. They were also able to provide me with a loaner car at such short notice. I cannot say enough about the entire Smythe Volvo family. The Service Department is top notch. But it doesn’t stop there. Smythe Volvo stands behind the product that they sell. In fact, when we took possession of our 2010 XC60 three years ago, we had some issues. The model was brand new and had some growing pains. We had the vehicle in and out of the shop on a few occasions early on and the Service Dept determined that there were some software problems that were just beginning to surface in the model line and did their best to solve them. Unrequested, Sean Flanagan & Craig Melquist arranged to replace our vehicle with a new one. To this day, I’m still impressed that their pride in their product drove them to do the right thing, without even being asked. I currently am driving a 2006 S40 with over 100,000 miles. I am confident that Smythe Volvo will help me to keep my car on the road and provide me with another pleasant purchasing experience once I decide to trade up. More

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Kevin and his entire staff were amazing to work with. They made the process of buying a new car, easy, efficient and fun! I WILL recommend them to anyone even thinking about buying a car! They made the process of buying a new car, easy, efficient and fun! I WILL recommend them to anyone even thinking about buying a car! More

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Very happy with our experience from beginning to end!!! Beautiful showroom with experienced professional sales people! Buying process was smooth and easy. Very happy overall! Beautiful showroom with experienced professional sales people! Buying process was smooth and easy. Very happy overall! More

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I have worked with this dealership for the past 20 years, and with Kevin Flanagan in particular for the past 15 years. The customer service received is absolutely wonderful. Not only do they take pride in and with Kevin Flanagan in particular for the past 15 years. The customer service received is absolutely wonderful. Not only do they take pride in Volvo and in this dealership, but have a personal interest in ensuring that you are well taken care of and completely satisfied with and after each purchase. There is never the feeling that you are rushed, and they answer all questions knowledgeably, no matter how complicated or simple, and with accuracy and grace. You know that you will be well taken care of and leave with a feeling of complete trust. I have referred this dealership, and Kevin Flanagan, to friends and family, and after my recent experience will continue to do so. EDA More

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We had previously purchased three new Volvos from Kevin Flanagan. When it came time to find a pre-owned Volvo for our teenage son, we contacted Kevin who within a week found and offered a fair price on a V Flanagan. When it came time to find a pre-owned Volvo for our teenage son, we contacted Kevin who within a week found and offered a fair price on a Volvo that matched our requirements. We test drove and purchased the vehicle. During the process, Kevin personally made certain that we were satisfied that the vehicle included accessories important to us. We recommend Kevin and the friendly staff at Smythe Volvo to anyone in the market for a new or pre-owned Volvo. More

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I have purchased or leased 8 vehicles in the past 25 years. The moment you walk into Smythe Volvo you feel right at ease as you are welcomed by a friendly employee. During the two day period of look years. The moment you walk into Smythe Volvo you feel right at ease as you are welcomed by a friendly employee. During the two day period of looking at 3 different car models, going on a test drive , and purchasing the car, I was helped by Kevin Flanagan,Steve Sargent, Steve Bergamo, and Brian Gail. They all took their time to explain the features of the different cars.But more importantly they wanted to know how many children are in the family ,their ages, and sizes.As Kevin Flanagan said to me , the car needs to work for the whole family. It is that level of concern that makes Smythe stand out.The Smythe employees take the time to find out your needs, likes, dislikes, and want you to be comfortable in your decesion. My mother, sister, aunt, and mother -in- law andd father- in-law have all purchased cars from Smythe. They know what they are doing. More

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This is the 5th Volvo that I have leased from Smythe and I always have a great experience. They are so easy to work with and I always get a great price. I always have a great experience. They are so easy to work with and I always get a great price. More

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I have been purchasing and servicing cars with Smythe for the last 10 years. They have never disappointed. Today I had an unexpected emergency issue with my S60R. I stopped by the shop without an appointm the last 10 years. They have never disappointed. Today I had an unexpected emergency issue with my S60R. I stopped by the shop without an appointment. Kevin did not heistate to immediately put my car on a lift and fix the problem with a smile. Smythe is an A+ operation. More

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We've worked with Kevin and his team for years, and Smythe Volvo continues to rise to the occassion. This dealership simply knows how to get things done quickly, correctly, and fairly. We're tremendo Smythe Volvo continues to rise to the occassion. This dealership simply knows how to get things done quickly, correctly, and fairly. We're tremendously pleased with our latest experience and - most importantly - with my wife's newest XC90. They've earned our loyalty. More

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This is the finest dealership I have ever encountered. I just purchased our fourth Volvo from Smythe and we have had all of them serviced at Smythe exclusively. The ownership is friendly (I consider the Pr just purchased our fourth Volvo from Smythe and we have had all of them serviced at Smythe exclusively. The ownership is friendly (I consider the President Kevin Flanagan a friend first) and they are rigidly honest. I purchased a 2008 CPO XC90 and the price was better than I have ever seen available at any dealership and I researched the purchase extensively. They took my 2006 Audi A8 in trade and paid me the wholesale book price as listed. We now own two Volvos, and we will continue to own only Volvos as long as Kevin and his family own the dealership. I have done work in the dealer industry and Smythe Volvo and its team is unique in their integrity, and the service and the value they provide. More

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