Kevin Harper | Page 18

Everything is Awesome I live in McKinney which isn’t terribly far away, but I admit that Rusty Wallis Honda wasn’t originally on my short-list of dealerships to visit when I live in McKinney which isn’t terribly far away, but I admit that Rusty Wallis Honda wasn’t originally on my short-list of dealerships to visit when I began my search for a new, pre-owned vehicle. However, due to a series of fortunate events, that’s where I ended up one Monday night after work. When I pulled into the used car department, I noticed that there weren’t any other cars in the customer parking area. And, on top of that, there was a sales representative hanging around outside the entrance fairly near me. I was starting to get that feeling – you know, that mild feeling of dread/anxiety, like you’re walking into the shark tank and you know you’re not the shark. Anyway, I got out of my vehicle and was pleasantly surprised that I wasn’t immediately accosted by the salesman. Instead, he just casually watched as I looked around before heading toward the building. That’s when I was welcomed – and I genuinely believe that “welcomed” is the right word here – by Kevin Harper. He was extremely pleasant and easy to talk to. I never once got that stereotypical, slick used car salesman vibe. He’s just a regular, nice guy who happens to sell used cars. I had been doing research for days, so I had a pretty good idea of exactly what I was looking for, and I knew that they had exactly one car on the lot which fit the description: a three year old, certified Civic, with 30-40K miles. Sadly, someone had beaten me to it. Well, since I was already there, I decided to take a look around and see what else they had – mainly to firm up in my mind what color I wanted when I went out shopping again later that week. Well, Kevin walked me around and showed me what they had, and he even drove me to the back of the lot and showed me some of the inventory which they had just purchased but that hadn’t been through the reconditioning process yet. I saw a couple of vehicles which I liked but based on the years (newer) and the mileage (lower), I knew they were out of my price range. That’s when my new friend Kevin Harper said something I was highly skeptical about: What if we can make the numbers on one of these work out the same as the car I had seen online before? Well, I didn’t have anywhere else to be that night, and there weren’t tons of customers or anything for me to be taking him away from, so I figured, why not – I’ll go along with this for a bit; I was kind of curious to see how it would play out. So, we got in the office and started looking at the numbers. I had read a ton of articles online about how you’re supposed to negotiate the best deal with a used car salesman; things to do; things to not do. Well, since I was pretty confident we were going to be *really* far apart on price and weren’t going to be making a deal on any of the cars we had been looking at, I decided to just toss all of that advice out the window and tell him straight-up how much I could afford to make as a down payment and how much I could afford to spend each month, both what I was comfortable spending and what I could stretch and spend. And if they had a car on the lot that I wanted and would work with those numbers then we would be in business. So, here is the awesome part: After a bit of back and forth, we ended up coming to an agreement on a much better car than I thought I was going to be able to afford at a price that was exactly within my budget! Instead of getting a three year old, certified Civic, with 40K miles, I ended up making a deal on a one year old Civic with just over 20K miles. I literally got more car for my money than I was expecting, and I couldn’t be happier. How awesome is that!?! I mean, seriously, when was the last time you bought a car and actually felt good about the experience? Well, if you’re in the market for a certified Honda, visit Rusty Wallis Honda, ask for Kevin Harper, and then see for yourself. Well, if you’ve read this far and are still with me, here’s how the rest of the process went down. Next up was financing with Manny Garcia. He was so much nicer than the last finance person I worked with – of course, that was at a different dealership ‘which shall not be named.’ He didn’t try to sell me a bunch of needless add-ons, though he did make a very reasoned argument for why I should consider purchasing an extended warranty. There was a small hiccup with the interest rate, but only because the banks were closed so they couldn’t negotiate a percentage lower than what they had on file for my credit rating (which was in the highest bracket). I was confident I would qualify for a lower rate, so I asked to take the buyer sheet and just call around in the morning (while they did the same) to secure the loan and then finish the deal in the morning. That’s when I was introduced to Mr. Syed Abidi, the new car sales manager. He was happy to modify the contract slightly so that I was guaranteed to get rate I wanted and after visiting with me he even authorized a modest price adjustment to the vehicle as well. Don’t get me wrong, it isn’t like he lowered the price by thousands of dollars or anything, but it was enough to move my payment from my ‘stretch budget’ back towards my original, ‘comfortable budget.’ I’m sure they still made money on the deal, but it was an unexpected courtesy that made me an even more satisfied customer. So much so, in fact, that Rusty Wallis Honda will now be the first place I shop for all of my future car purchases. Dot. The End. TL/DR: Great staff. Great service. Oh yeah, and I got an awesome deal on an awesome car – even better than what I expected or though was possible. Tags: Rusty Wallis Honda, Kevin Harper, Manny Garcia, Syed Abidi, Awesome More

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Thorough, yet to the point! Kevin Harper did not approach me as an aggressive salesperson, but with confidence. He introduced himself and handed me his card. I went to the dealer Kevin Harper did not approach me as an aggressive salesperson, but with confidence. He introduced himself and handed me his card. I went to the dealership knowing what I wanted from my previous online search. However, I still wanted to look around and I was able to do so on my own without an escort. When I was ready I looked for Kevin and he was patiently waiting for me at a distance. I appreciated this experience. I felt Kevin was thorough, yet to the point and no pressure. He also excels at customer service. Thanks again, Kevin. Yolonda H. More

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"Amazing " I bought a car from Rusty Wallis Honda and Kevin Harper was absolutely amazing!!! Kevin Harper is a great salesman and very professional . My experie I bought a car from Rusty Wallis Honda and Kevin Harper was absolutely amazing!!! Kevin Harper is a great salesman and very professional . My experience was great. More

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Best Place Ever! Thank you to Kevin and Oscar for working with me and getting me into my new car even when I walked in extremely hesistant! I will forever be grateful! Thank you to Kevin and Oscar for working with me and getting me into my new car even when I walked in extremely hesistant! I will forever be grateful! More

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Kevin Harper I don't believe 5 stars should be given to those who simply sale a car! I believe that 5 stars are given to those who build a relationship, an underst I don't believe 5 stars should be given to those who simply sale a car! I believe that 5 stars are given to those who build a relationship, an understanding of the customer, and then help the customer find the perfect car for all their wants and needs! Those stars are earned after you walk into a dealership with the expectation of being treated as just another number, but you're are actually treated as a person, and you know you'll leave having made the best decision for you. Before I went Rusty Wallis Honda I honestly had almost given up on car shopping. As a young woman walking into over 10 dealerships alone in the last 3 weeks I had never been taken serious, nor had I been treated with any level of respect! I had no idea how much that experience was about to change! Mr. Kevin Harper not only treated me the highest level of respect, but he also took so much time to show me what Honda had to offer, helped me understand what was most important, and helped me stay in a practical budget. He never rushed me to make a decision, nor pushed me to vehicle I didn't really like. The whole team treated me with such respect. Even the team lead took the time to come over to introduce himself, and make sure I was happy from beginning to end! The staff at this dealership was hands down the BEST, most professional, and helpful dealership I've ever experienced. I am so greatful for Mr. Harper along with the rest of the team. Since the day I pulled away from the dealership In my new car, I've told everyone I can possibly tell how amazing you guys truly are! Thank you again Rusty Wallis Honda for remembering keeping the customer 1st! More

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Purchase of a new vehicle From the moment we entered the building, Kevin made us feel welcome and appreciated. Everyone inside was polite, insightful and courteous. I could tel From the moment we entered the building, Kevin made us feel welcome and appreciated. Everyone inside was polite, insightful and courteous. I could tell that Kevin was slightly nervous, I'm not sure if it was because he was new, but he will surely overcome that in the future. It was a pleasure doing business at Rusty Wallis and we look forward to working with Kevin in the future. Thank you Thank You!!!!!! More

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Great group of people and love Rusty Wallis The guys were very helpful and attentive to all my questions and needs. Very patient and considerate of my questions and concerns. The guys were won The guys were very helpful and attentive to all my questions and needs. Very patient and considerate of my questions and concerns. The guys were wonderful! More

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Bad in used cars. I went to buy a used car one day and planned to trade in my current car. I told them what I owed which was about half of its reasonable value. The I went to buy a used car one day and planned to trade in my current car. I told them what I owed which was about half of its reasonable value. They gave me an offer for my car which was less than what I owed. And, their offer for my car was several thousand less than other offers I received for it. The sales guy was decent, FYI. However, the finance guys know every penny of every deal so I believe this was a purposeful attempt to give me what would be a very bad deal. I walked out and bought a similar car at another dealer. In that deal, a reasonable offer was given for my car and the deal went very smoothly. More

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Did what he said he was going to do. I have purchased many cars in my lifetime, and have dealt with dozens of car dealers. I have to say that this was the quickest, easiest, car buying e I have purchased many cars in my lifetime, and have dealt with dozens of car dealers. I have to say that this was the quickest, easiest, car buying experience I have ever had. Even with a few credit issues, I was in and out, with the keys in my hand, in only a couple of hours. While I know that others were involved (i.e. Finance), I know that the majority of the credit goes to my Sales Consultant, Kevin Harper. From the start I told him what I wanted, and where my payments needed to be. He told me that he would explain my situation to Finance and get my deal done, and that is what he did. Because of my experiences with other dealers, I kept waiting for the hammer to fall and the rate and payments to go up, but that never happened. Very happy with my purchase, and my experience with Rusty Wallis. More

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set up for failure I visited this location on 6/15/15. I was immediately shown cars that were in my "range" as far as price. I was given keys to test drive etc. After ab I visited this location on 6/15/15. I was immediately shown cars that were in my "range" as far as price. I was given keys to test drive etc. After about 6 hours of debating on the car I liked, I made a decision,then I was given a reason on why that wouldn't be possible so I was steered in another direction where another decision was made and paperwork was drawn up for. I was told the car would be delivered to me the next day after I obtained full coverage insurance.The next day I'm texting the car salesman I was dealing with asking specific questions about the car and the status and I recieve little to no response....then he calls me saying no banks would approve me without $3000 down. Now this is bazaar because the day before they offered me a deal with 0 money down and this and that. I wasted so much time dealing with this place and it has turned out to be my worst experience to date. Words can't describe how dissatisfied I am with the experience and the protocol. More

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