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Kevin Hernandez
Kevin Hernandez at BMW of Orland Park

Kevin Hernandez

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.6
39 Reviews

Languages Spoken

English English

Spanish Spanish

4.6

39 Reviews

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39 Reviews of Kevin Hernandez

July 30, 2025

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Employee Rating

I was in the waiting area for quite some time for an oil change, brake flush and car wash, but it was expected. Everyone was very friendly overall and that definitely makes the experience even better. More

by LESLIEABARCA0609
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Recommend Dealer
Yes
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Jul 30, 2025

BMW of Orland Park responded

Thank you for your thoughtful review! We appreciate your patience during your visit and are glad to hear the friendliness of our team made the wait more pleasant. Your understanding means a lot, and we’re always here to ensure you leave with a positive experience. Looking forward to seeing you next time! Best Wishes, BMW Of Orland Park

July 30, 2025

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Fast service and accommodation was made for my last minute request. I could not ask for better service. More

by DTROUPE2
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Recommend Dealer
Yes
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Jul 30, 2025

BMW of Orland Park responded

Thank you for the great review! We’re happy we could accommodate your last-minute request and provide fast, reliable service. It’s always our goal to go above and beyond for our customers. We truly appreciate your kind words and look forward to serving you again! Best Wishes, BMW Of Orland Park

July 29, 2025

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The process was easy and I appreciate Kevin’s attention to detail handling my car. More

by r_strahan
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Workmanship
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Recommend Dealer
Yes
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Jul 30, 2025

BMW of Orland Park responded

Thank you for the kind words! We're glad to hear the process was easy for you and that Kevin took great care of your vehicle. We'll be sure to pass along your appreciation—he’ll be happy to hear it! We look forward to seeing you again. Best Wishes, BMW Of Orland Park

July 27, 2025

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Fantastic Friendly Professional Z always does a great job with nice staff and expertise and speed. More

by WRN
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Richard Pool, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe

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Jul 28, 2025

BMW of Orland Park responded

Thank you for the kind words! We're so glad to hear you had a fantastic experience with our friendly and professional team. Our staff is always here to deliver expert service with speed and care! Best Wishes, BMW Of Orland Park

July 17, 2025

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Orland BMW took care of my oil change quickly and informed me of recommended maintenance. More

by E36MIKE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Scanlon

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Jul 18, 2025

BMW of Orland Park responded

Mike, it was our pleasure to assist you. Thank you from all of us here at BMW of Orland Park!

July 10, 2025

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Stellar, comprehensive service from start to finish—professional, efficient, and reliable. You exceeded expectations. You rock! Highly recommend this dealership! More

by Elated Customer
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph DiGiovanni, Dion Grace, Dan Schedler

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Jul 11, 2025

BMW of Orland Park responded

Thank you for the review! It is terrific to hear that our team was so helpful. We appreciate your business and hope to see you again at BMW of Orland Park. Safe travels ahead!

July 08, 2025

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Negligent…. leaving a rag in my engine is unacceptable… spoke to upper management. They didn’t care about it. Have pictures to show. More

by LOWEYES2
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 08, 2025

BMW of Orland Park responded

We sincerely apologize for the mistake and for the frustration it caused. Leaving a rag in your engine is a serious error and not reflective of the standards we hold ourselves to. We're also sorry you felt dismissed after speaking with management — your concerns should have been handled with more care. We would appreciate the opportunity to make this right. Please contact us directly so we can review this further and ensure it’s properly addressed. Brian Coster 708-460-4545 Best Wishes, BMW Of Orland Park

July 03, 2025

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Everybody was nice and polite and knowledgeable they explain everything to us and they advise us about some issue we have after all everybody was perfect More

by DOMINOS2726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Richard Pool, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe

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Jul 03, 2025

BMW of Orland Park responded

Thank you for sharing your experience with us! We're overjoyed to hear that our team at BMW of Orland Park provided knowledgeable and polite service. We appreciate your feedback and are here if you need anything else!

July 02, 2025

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Employee Rating

Kevin was great help. He took care of me everytime I came in and helped me fix my car More

by DUAADINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Richard Pool, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe , Huda abed

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Jul 03, 2025

BMW of Orland Park responded

Thanks for choosing BMW of Orland Park! We're so glad Kevin was a huge help and ensured your car was running smoothly again.

June 29, 2025

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Employee Rating

Very bad technical support addressing issues. Not even get back to me explaining way resolution More

by ARWADATIYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Richard Pool, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe

Report | Print
Jul 01, 2025

BMW of Orland Park responded

We’re sorry to hear about your experience and apologize for the lack of communication. Your concerns are important to us, and we’d appreciate the opportunity to make things right. Please reach out to our management team so we can assist you directly. Brian Coster 708-460-4545 Best Wishes, BMW Of Orland Park

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