Kevin Hubert | Page 95

The check in process was fine. We were there for a tire warranty assessment per Pirelli’s request and the man who checked me in (Kevin) made no mention of the warranty stuff even after I brought it up. He warranty assessment per Pirelli’s request and the man who checked me in (Kevin) made no mention of the warranty stuff even after I brought it up. He just wanted to give me pricing. I asked him to look into door edges and attach them if available. I received a link to see the progress of my service but it didn’t work. I checked in at 10am and by noon still had no update. I called and was told my car was just finished—would have been nice if someone had contacted me. When I returned, there was no one there other than the person I had to pay. There was no paperwork about the tire info (warranty or pricing) and no info about the door guards. I was told I could wait 30 mins more until Kevin returned from lunch. I was quite annoyed. I just paid and left and no one has followed up with me about my tires even though the person I paid took down my info. I won’t be coming back to this location for service and will contact Oakland about future service and my tires. Also, I witnessed staff wearing their masks below their noses, which made me really uncomfortable being indoors with them. There was also a man with his face exposed blocking the door. I told Kevin I was uncomfortable exiting the door and walking by this man to go to my car and Kevin didn’t ask the man to put his mask on. Maybe I’m sensitive, but we’re in the middle of a pandemic and I really don’t feel comfortable coming onsite if people aren’t masked. More

by TIFFANYWAJSMAN Verified Customer Verified Customer

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Prompt and polite. Safety measures in place. Kevin offered me several options for service and even repaired a side view mirror himself in about a minutes time. offered me several options for service and even repaired a side view mirror himself in about a minutes time. More

by JLKNADLE Verified Customer Verified Customer

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Was there for over 4.5 hours for my 75,000Not many Was there for over 4.5 hours for my 75,000 Not many people but lots of mechanics floating around...I don’t understand...I’m a senior and shouldn’t ha Was there for over 4.5 hours for my 75,000 Not many people but lots of mechanics floating around...I don’t understand...I’m a senior and shouldn’t have to wait so long... I want dirito bros. to earn my trust again... your move, dirito bros.... will upgrade my rating AFTER I hear from senior staff...!!! More

by Drewpy68 Verified Customer Verified Customer

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Gus and Jim went above and beyond! Thank you so much for your help! I’ll be definitely reaching out to Gus next year to help look for my 2021 car! Tim helped complete the airbag recall that some service your help! I’ll be definitely reaching out to Gus next year to help look for my 2021 car! Tim helped complete the airbag recall that some service guy half-assed. Kevin helped with my brakes, rotors and airbag and headlight recalls. So he didn’t really update me or text me but I called to check up on it and it sounded like he had a long day. My tire pressure light came on the day I picked it up so I don’t know if that job was completed there either... I’ll be going to the gas station Air pumps to check on my tires myself. Marina picked up the call when I called Regarding the incomplete Airbag recall job. She was nice and told me to come back so they could Look at it. More

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We have been happy customers for years now! We have referred friends and family to the dealership and they also experience friendly and professional service. Thank you! referred friends and family to the dealership and they also experience friendly and professional service. Thank you! More

by THEDETRES Verified Customer Verified Customer

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My car was recalled for a very significant reason. Tim and Kevin handled the appointment and answered my questions about the recall details. These guys made the process of the recall smooth. Nice job...a and Kevin handled the appointment and answered my questions about the recall details. These guys made the process of the recall smooth. Nice job...again! More

by SJEWEL Verified Customer Verified Customer

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Almost perfect Service was good but my car wasn’t washed, this is the first time at any dealership that I have not had a car returned washed. Very disappointed, whe Service was good but my car wasn’t washed, this is the first time at any dealership that I have not had a car returned washed. Very disappointed, when I asked why, a lame excuse answer. More

by JILL_REINER Verified Customer Verified Customer

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So far so good Third visit for the the same issue: engine pictogram appears on dashboard :). Customer service was friendly and helpful. Work was done promptly. So fa Third visit for the the same issue: engine pictogram appears on dashboard :). Customer service was friendly and helpful. Work was done promptly. So far no complaints More

by AOZH Verified Customer Verified Customer

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Always get great service, Kevin is an outstanding service rep. I’ve been a customer since 2006 and trust their work. All our cars are VWs. rep. I’ve been a customer since 2006 and trust their work. All our cars are VWs. More

by B Verified Customer Verified Customer

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Worst customer experience Ask Kevin what was my complaint. HE ended uo calling me a lier! As soon as I have the time I will file a formal complaint with the BBB Ask Kevin what was my complaint. HE ended uo calling me a lier! As soon as I have the time I will file a formal complaint with the BBB More

by LICEO Verified Customer Verified Customer

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