Kevin Kirby | Page 2

Horrible customer service. Do Not go to this dealership. Incompetent service department. They lie to.you, do not perform the services they said they will, and then damage your Do Not go to this dealership. Incompetent service department. They lie to.you, do not perform the services they said they will, and then damage your car and try to cover up the damage. The sales department is comprised of liars... More

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I found a Jeep Grand Cherokee (2017) at Levittown Ford that was a better price than the same car in CT where I live. Drove the 2 hrs to get there and test-drive the car and the salesman, Luis, knew nothi that was a better price than the same car in CT where I live. Drove the 2 hrs to get there and test-drive the car and the salesman, Luis, knew nothing at all about the car and couldn't answer a single question. He never followed up and when I called him, he was either "gone for the day" (3 days in a row?) or not available. I purchased the car anyway and somehow they found him to take the deposit over the phone. Never heard from him again. Went to pick up the car and nothing had been done - credit app not processed, car hadn't been cleaned, none of the paperwork, etc. Ended up at the dealer past 8:00pm on a Friday night while the manager and finance guy did everything. That was the first issue. Second issue: When I picked up the car, they gave me an in-transit temporary registration/pass good for 30 days until they could get the car registered in CT. I have called weekly to check on the status of the registration, and I was told once the paperwork is in "it's out of our hands" how long it will take for CT to register the vehicle. Big surprise, the temporary tag expired yesterday so now my son is at school in upstate NY driving a car with no tags. I called all day today and talked to managers and finally the GM, Charles, to find the status of the registration. Their response was for me to "send them any tickets my son gets if he's pulled over and they'll take care of it." xxx? Spent 2 hrs on the phone with NY DMV and CT DMV and found out that it takes 30 days from the time the paperwork is sent in to get the car registered out of state. DMV said I should have gotten a "tracking number" from the dealer so I could check the status of the registration myself. Called the dealer back, Charles said he would get back to me with an answer. Never heard from him and he's gone for the day. They close at 8pm, but apparently most people leave at 4:30 according to the receptionist. They also use a third party to do their out-of-state registrations. Literally, every time I call the dealership, the person I ask to talk to is never available, and no one returns voice mail messages. So, today, I called over and over again until I got a live person to talk to. I talked to two sales managers, Kevin and Darnell, and I wasn't nice because (1) no one would take my calls, (2) no one offered any solution, and (3) no one would even check the status of the registration at DMV to see if there was a problem. Darnell was downright nasty, constantly interrupting me and eventually hung up on me. I don't need to be played by managers at a car dealership, esp when all I want is to find out when my car will be registered. I should have driven home and never looked back after dealing with Luis, the non-sales/sales person, but I missed that red flag because my son liked the car. To everybody else out there, don't waste your time there - it's not worth it. There will be a problem somewhere along the way, guaranteed, and they do not care about their customers. The CT DMV told me that they usually complete out-of-state registrations 30 days from when they receive the paperwork. Given that I bought the car at the end of July, the paperwork has probably been sitting on someone's desk for a few weeks of August while they were on vacation, but it is beyond the managers to admit they dropped the ball, or the the third party dropped the ball. I reported them to the NY DMV in Albany for what good it will do, and I filed a formal complaint at Ford Motor Company for the sloppy work they do at Levittown Ford and for their horrendous customer service. My son's driving a car with no tags and if he gets pulled over the police will probably think it's stolen. He also can't get a parking pass at college because the car isn't registered. Darnell, the Sales Manager told me I would "get the registration when I get it from them." Charles, the GM did call me back, but just to let me know it will be 2 more weeks before the registration is done. At this point, it's about their nasty attitudes, terrible customer service and their refusal to even look into the issue to see what the problem is until I caused a big stink there. Now they treat me like I'm a crazy person. I didn't start out nasty, but when people refuse to do their jobs or be accountable for not doing their jobs, or offer to help, or call DMV on their own, I don't know what they expect. If I could return the car I would. Worst car dealership and the worst employees ever. More

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Hands down the best car buying experience I have ever Hands down the best car buying experience I have ever had. Levittown Ford sets the benchmark not just for Ford dealers, but all dealers. (You'll wa Hands down the best car buying experience I have ever had. Levittown Ford sets the benchmark not just for Ford dealers, but all dealers. (You'll want to read this review!!) Every aspect of this dealership is an absolute pleasure: -Beautiful modern facility. Super clean. -Kind, Courtesy & Accommodating Staff (A smile on every face that works there which says a lot about Ownership & Management) -High-End Service Department (Located off site, but large, modern, clean and accommodating) Every step of the buying process was flawless and enjoyable: General Sales Manager: Dan Krauciunas - This man is the ace of the operation. The best sales manager I have ever dealt with bar none and a great person to boot. Helpful, Knowledgeable, Honest, Genuine and Patient is just the tip of the iceberg. Dan treated us like family from the moment we walked into the dealership. He took the time to work closely with us, educate us, and understand our needs before ultimately outlining very detailed options. Dan truly cares about his customers’ needs and helped us get into the truck of our dreams on our terms. Throughout the entire process, Dan is super responsive answering any additional questions along the way. An absolute pleasure to work with. Look forward to purchasing more cars from him in the future. Highly recommended. Sales: Kevin Kirby - Kevin is a great Sales Consultant and an even better person. Knowledgeable, Kind, Accommodating, Genuine, Positive, and Appreciative are just some of the words that can be used to describe him. Kevin treated my family like we were his own. He patiently held our hand through the entire order process, sales process, and delivery process. He is everything you can want in a Sales consultant. Helpful, Knowledgeable, and absolutely zero pressure. Post-sale, Kevin has even reached out on several occasions to check in with us. One of the best I have ever dealt with and look forward to purchasing more cars from him in the future. Highly recommended Business/Finance Manager: Waiel Fawaz - Sometimes the most stressful part of purchasing a new car is taking delivery. Not with Waiel. Waiel is the one of the best Business/Finance Managers I have ever encountered. Honest, Helpful, and Super Organized. Waiel had everything ready for us when we arrived for delivery and patiently went over every detail making sure we understood and were comfortable with everything. The entire process was quick, easy, and enjoyable. Absolutely 0 pressure. Highly recommended. Overall, the best car buying experience I have ever had straight up and down. I highly recommend Levittown Ford, Dan, Kevin, Waiel, and the entire team. If you are in the market for a Ford this absolutely should be your first (and last) stop. 5 Stars! More

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This was BY FAR , the best experience I’ve ever had leasing or buying a car. I just leased a 2021 Ford Explorer from Kevin Kirby at Levittown Ford and what an effortless pleasurable experience it was. leasing or buying a car. I just leased a 2021 Ford Explorer from Kevin Kirby at Levittown Ford and what an effortless pleasurable experience it was. Kevin eliminated all the stress and haggling back and forth that everyone dreads going into this experience. He is super respectful , thorough at what he does and most importantly responded back quickly to any questions I had and adjusted everything around my schedule . I’ve already raved about him to friends , family and coworkers and STRONGLY suggest that if anyone is looking for a Ford pleeeeaaassseeee go see him at Levittown Ford. Kevin , thank you, thank you , thank you ,for your respect , kindness and HONESTY !! More

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Kevin was great to work with. He made the experience easy and quick. He was very accommodating and responsive.We got exactly what we wanted. and quick. He was very accommodating and responsive.We got exactly what we wanted. More

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