Kevin MacKenzie | Page 7

Came in Looking for a used car. I had inquired about it over the internet, Peter reached out to me, he was my salesman when I bought an Explorer in 2020. I came into the dealership I had inquired about it over the internet, Peter reached out to me, he was my salesman when I bought an Explorer in 2020. I came into the dealership took it out for a test drive and decided that was the vehicle we needed. Peter is very caring and very appreciative with me and my wife. The buying process was fast and easy and was out the door in 90 minutes. I did have to come back and visit the service department for a programming update. Service department was friendly as usual and had me on the way in minutes. Business office was polite and made everything easy. I thank Peter for all he has done and look forward to the next time I need a vehicle. Westtown Ford has always been great to work with. More

by sjfdlieu7 Verified Customer Verified Customer

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Best Ford dealer in the Midwest. From sales to service, everyone is great to deal with. From sales to service, everyone is great to deal with. More

by billstowing Verified Customer Verified Customer

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This dealer and salesman were perfect examples of once they get your name on the paperwork they turn their back on you! I purchased a vehicle for my wife and spent more money than I ever had before on a v they get your name on the paperwork they turn their back on you! I purchased a vehicle for my wife and spent more money than I ever had before on a vehicle. A couple days after driving the vehicle home for the first time the low tire light come on. I called salesman and he said to bring to the dealer and they would look at it.All they did was put air in the tire and salesman blamed it on the vehicle sitting on the lot for awhile. Bogus! I found a nail in the tire the next night. So they didn’t look to hard to find cause for air loss. When a mechanic fixed the tire for us, upon further inspection he found out that the tire had cracking going on in the grooves between the treads. I called the salesman and told him about the cracking. He told us to bring it in and he and the service manager would take a look at it. I knew from the start that I wouldn’t have a shot in this dispute but thought I’d give it a shot. After waiting 20-30 minutes for an outcome, the service manager tells me that cracking is cosmetic and should be safe to drive. Tell me a car with 26,500 miles should have tires with cracking going on. Bogus! He didn’t care! It wasn’t his wife driving it. So there is the proof that they don’t care after they get their money. I definitely do not recommend the dealership or the salesman. They are out for one thing $$$. This is the second time I’ve had an issue with salesman but thought I’d give him a second chance. Wrong choice! More

by mailman53 Verified Customer Verified Customer

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I love the sales and service department. They are are always very friendly and take care of you They are are always very friendly and take care of you More

by Gmeier Verified Customer Verified Customer

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A+ Not much more to say for this rating. I don’t much more a I don’t much more a More

by hanneld Verified Customer Verified Customer

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Westown provided us with excellent service and helped in making a decision which was right for our family at this time in our life making a decision which was right for our family at this time in our life More

by coop.j Verified Customer Verified Customer

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Courteous, caring, tremendous focus on detail. We receive great value in the service department. Appreciate the service folks at Westown Ford Lincoln in Jacksonville. We receive great value in the service department. Appreciate the service folks at Westown Ford Lincoln in Jacksonville. More

by Jack Hull Verified Customer Verified Customer

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I had a great experience. I love my new car. Thank you so much Ciarra! I love my new car. Thank you so much Ciarra! More

by nikfites1 Verified Customer Verified Customer

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Always a pleasure to have a visit to Westown. Friendly efficient service. Daniel was great. Friendly efficient service. Daniel was great. More

by becky300n Verified Customer Verified Customer

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All departments are excellent. They always make customers feel welcome and number one at dealership. They always make customers feel welcome and number one at dealership. More

by njafarms@casscomm.com Verified Customer Verified Customer

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