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Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek | Page 2

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
843 Reviews
4.9

843 Reviews

Write a Review

843 Reviews of Kevin Rafeek

June 18, 2026

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Employee Rating

Great customer service, Cisco and team were top notch 100% communication, and explained everything to me. More

by SKNIGHT10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

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Jun 19, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 17, 2026

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Employee Rating

Great experience. Kevin kept me updated on the service at the various stages. Pleasant experience. More

by REMONA.PRICE729
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

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Jun 18, 2026

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 16, 2026

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Employee Rating

The service was efficient but very expensive. The package deals have you doing more service than what the owner’s maintenance manual suggests More

by Kimberlyholloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 17, 2026

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 14, 2026

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Employee Rating

Absolutely a class act! Kevin is the best! Things were timely and the waiting area was very nice More

by Kimberlymitchell843
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

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Jun 17, 2026

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 14, 2026

Dealership Rating
Employee Rating

Excellent customer service and very knowledgeable. Kevin was very helpful and made everything easy. I appreciated how he kept us informed of what was going on. More

by REYES.ORTEGA61
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

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Jun 17, 2026

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 13, 2026

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Employee Rating

Everything was great. There were no negative experiences. The refreshment center was well stocked. The waiting area was very accommodating. More

by Rita
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

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Jun 17, 2026

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 13, 2026

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Employee Rating

The services exceeded expectations. Things were done in timely manner and feed back was received thru the process. More

by Peke202
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Print
Jun 17, 2026

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 12, 2026

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Employee Rating

All went very well from the time my car being dropped off to us picking it up. More

by Duesha0325
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Print
Jun 17, 2026

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 11, 2026

Dealership Rating
Employee Rating

Great place awesome team and very professional I will purchase another car from that dealership More

by EMCLEAN1112
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Print
Jun 11, 2026

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 11, 2026

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Employee Rating

Excellent service very helpful, will recommend to anyone the service advisors are great. Very quick and personal..great all around More

by Seaany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Jessica Goodale

Print
Jun 11, 2026

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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