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Kevin Rafeek

Overview Reviews (840) Inventory (111)

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Kevin Rafeek

Kevin Rafeek | Page 2

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9

840 Reviews

Overview Reviews (840) Inventory (111)

4.9

840 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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840 Reviews of Kevin Rafeek

June 14, 2026

Dealership Rating

Employee Rating

Absolutely a class act! Kevin is the best! Things were timely and the waiting area was very nice Kevin is the best! Things were timely and the waiting area was very nice More

by Kimberlymitchell843

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevin Rafeek

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Jun 17, 2026 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 14, 2026

Dealership Rating

Employee Rating

Excellent customer service and very knowledgeable. Kevin was very helpful and made everything easy. I appreciated how he kept us informed of what was going on. Kevin was very helpful and made everything easy. I appreciated how he kept us informed of what was going on. More

by REYES.ORTEGA61

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevin Rafeek

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Jun 17, 2026 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 13, 2026

Dealership Rating

Employee Rating

Everything was great. There were no negative experiences. The refreshment center was well stocked. The waiting area was very accommodating. There were no negative experiences. The refreshment center was well stocked. The waiting area was very accommodating. More

by Rita

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevin Rafeek

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Jun 17, 2026 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 13, 2026

Dealership Rating

Employee Rating

The services exceeded expectations. Things were done in timely manner and feed back was received thru the process. Things were done in timely manner and feed back was received thru the process. More

by Peke202

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevin Rafeek

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Jun 17, 2026 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 12, 2026

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Employee Rating

All went very well from the time my car being dropped off to us picking it up. to us picking it up. More

by Duesha0325

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevin Rafeek

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Jun 17, 2026 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 11, 2026

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Employee Rating

Great place awesome team and very professional I will purchase another car from that dealership purchase another car from that dealership More

by EMCLEAN1112

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevin Rafeek

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Jun 11, 2026 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 11, 2026

Dealership Rating

Employee Rating

Excellent service very helpful, will recommend to anyone the service advisors are great. Very quick and personal..great all around the service advisors are great. Very quick and personal..great all around More

by Seaany

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cisco Lugo, Jessica Goodale

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Jun 11, 2026 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 11, 2026

Dealership Rating

Employee Rating

Very professional staff, communication is clear, and cares about me as the customer. Will definitely come back again. cares about me as the customer. Will definitely come back again. More

by ChrystalB

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessica Goodale

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Jun 11, 2026 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 11, 2026

Dealership Rating

Employee Rating

As always, I receive a plus service, and I cannot say enough about this Acura dealership in the service that they provide; definitely a 10 out of 10. enough about this Acura dealership in the service that they provide; definitely a 10 out of 10. More

by Wilson

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brett Whitney, Cisco Lugo, Jessica Goodale, Charlie Miles, Teresa Lee

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Jun 11, 2026 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 07, 2026

Dealership Rating

Employee Rating

Excellent in communicating needed service for my vehicle. Great personality and honest character. Best service dept. on the peninsula. Recommend highly. Great personality and honest character. Best service dept. on the peninsula. Recommend highly. More

by hwrandall

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cisco Lugo, Adam Rodriguez, Amanda Bell

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Jun 10, 2026 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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