Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
645 Reviews
4.9

645 Reviews

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645 Reviews of Kevin Rafeek

November 26, 2025

Dealership Rating
Employee Rating

Kevin is professionalism and very helpful, I appreciate the great service! Thank you very much! More

by j
Recommend Dealer
Yes

November 25, 2025

Dealership Rating
Employee Rating

Southern Acura Newport News has an Amazing Service Department. Kevin and CiCi are wonderful to work with. Let’s not forget the mechanics also do an excellent job. I will definitely refer Southern Acur More

by Lisa Clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

November 25, 2025

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Employee Rating

The staff was very professional and knowledgeable about what I needed. I'm glad that Kevin was able to get me in. More

by Brembydome
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

November 25, 2025

Dealership Rating
Employee Rating

Kevin is knowledgeable and helpful. The service was quick, efficient and thorough. I have come to expect excellent service from Kevin and the team. More

by squizz457
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

November 23, 2025

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Employee Rating

The staff is friendly and accommodating They are transparent about vehicle issues and what needs immediate attention and what could for future service. More

by kmhttpc
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Lead mechanic, Ray

November 23, 2025

Dealership Rating
Employee Rating

I've been going to Hall Acura before it became Southern and will continue my patronage since they haven't sacrificed their service and value. I specifically love Kevin for his superior customer service- th More

by Sarah D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

November 21, 2025

Dealership Rating
Employee Rating

The level of customer support was unlike any I had experienced before at other dealerships. More

by JANDBSCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2025

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

November 20, 2025

Dealership Rating
Employee Rating

Always very helpful. They really listen to me and tell me what's going on with my car. More

by AMIDYETTE
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Nov 21, 2025

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 20, 2025

Dealership Rating
Employee Rating

Excellent Was very glad to be back at the old dealership just sad that the old dealership doesn't have the space as the temporary one that was being used but overall the people and the quality of technician More

by lyonsjermaine3
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Nov 21, 2025

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

November 20, 2025

Dealership Rating
Employee Rating

Took me on time and kept me informed via text with any concerns related to my vehicle More

by Jonesmichele65@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Jessica Goodale

Nov 21, 2025

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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