Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek | Page 70

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
811 Reviews
4.9

811 Reviews

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811 Reviews of Kevin Rafeek

November 08, 2024

Dealership Rating
Employee Rating

Professional, yet friendly atmosphere. Clearly explained everything that was being done. Found a recall I didn’t know about, and took care of it while they had the car! More

by Kboyette
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

November 08, 2024

Dealership Rating
Employee Rating

Cisco & David were very professional. Had me in and out like they promised. Love working with Southern Acura More

by JMILTY1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

November 07, 2024

Dealership Rating
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Kevin was extremely helpful and professional, with me needing last minute services. He even completed my maintenance service, on top of taking care of tires. More

by aprilmcgraw26
Service Price Transparency
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Recommend Dealer
Yes

November 01, 2024

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Enjoy having Kevin as my service tech. He keeps my RDX running smoothly. Thank you More

by jmacturn
Recommend Dealer
Yes

October 23, 2024

Dealership Rating
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Good service. Nice people. I wish the maintenance coupons we have from when we bought our car and the dealership was HALL Acura would be honored. More

by GEE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

Oct 30, 2024

Southern Acura Newport News responded

Thank you for taking the time to provide us with this feedback.

October 18, 2024

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Employee Rating

Great service and very timely! Very satisfied with vehicle service. Team was very professional to me. More

by Psilver2011
Service Price Transparency
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Recommend Dealer
Yes

October 17, 2024

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Great Service as always! Kevin is very helpful and makes sure you are well taken care of. More

by JULIA0418
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Recommend Dealer
Yes
Oct 17, 2024

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 17, 2024

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Amazing and fast service I would really appreciate that they were able to get me in at a last minute notice. Thank you for all that you do. More

by jowillie89
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 17, 2024

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 15, 2024

Dealership Rating
Employee Rating

I have a very good rapport with both my service advisor Mr. Kevin Rafeek, and still a very good rapport with my car sales man Daryl Hoe, and everyone else’s their at Southern Acura. I moved an hour and 20 More

by TRENNA_1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon, Cisco Lugo , Berna Aguirre, Daryl Hoe, Darrius Young

Oct 17, 2024

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 10, 2024

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Employee Rating

I enjoy Southern Acura due to the customer service department, especially Kevin he goes above and beyond for his customers he followed through with his contact information. He’s very personable and ve More

by alecia41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

Oct 11, 2024

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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