Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek | Page 70

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
789 Reviews
4.9

789 Reviews

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789 Reviews of Kevin Rafeek

September 03, 2024

Dealership Rating
Employee Rating

Sysco and the rest of the service team are alway's very kind and accommodating. My service appointments are alway's quick and professional. More

by Ria
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

September 02, 2024

Dealership Rating
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Always professional, thorough, and prompt. Kevin, especially, is a delight. I've been a customer for almost 20 years and won't go anywhere else. More

by AMYSOO
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Recommend Dealer
Yes

August 31, 2024

Dealership Rating
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Great dealership. I didn't have an official appointment, and after I explained my situation Kevin wrote up my ticket and took care of me. Had to make a 22 hour drive t More

by Scott
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Recommend Dealer
Yes

August 29, 2024

Dealership Rating
Employee Rating

They were very thorough and washed my car. I asked for something specific to be looked and they said it was fine even though I continue to hear the noise. More

by shemya94d
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre, Unsure

August 27, 2024

Dealership Rating
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My service representative is personable and knowledge. Keeps me abreast of all current maintenance needs More

by dallasblue0
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

August 27, 2024

Dealership Rating
Employee Rating

Kevin is very professional and courteous. I love the family environment that is created in the service department. The waiting area is clean, comfortable, and inviting. The bathrooms were ver More

by Brembydome
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

August 25, 2024

Dealership Rating
Employee Rating

Too expensive for a change of oil. You have to bring people in with lower prices for ordinary things like change of oil and we will do more if there are competitive prices More

by TMISALVARADO
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Berna Aguirre

August 24, 2024

Dealership Rating
Employee Rating

Very good customer service. Friendly and always happy to serve, my service rep Kevin is always willing to help me out and explain what service I need More

by MABRSAM
Service Price Transparency
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Recommend Dealer
Yes

August 23, 2024

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Employee Rating

I have had service done at you location since 2007. Has always been professional complete and on schedule. Thank you. More

by Bryan
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre, Jessica who we worked with the other day.

Aug 23, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 20, 2024

Dealership Rating
Employee Rating

Kevin and tge Southern Acura team are consummate professionals! It is a pleasure doing business with them. More

by MUS.TANG02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

Aug 21, 2024

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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