Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek | Page 77

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
841 Reviews
4.9

841 Reviews

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841 Reviews of Kevin Rafeek

August 01, 2024

Dealership Rating
Employee Rating

They did a very good job. Will highly recommended them to anyone that needs service. More

by rcfami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2024

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 01, 2024

Dealership Rating
Employee Rating

The Acura Dealer has always taken good care of my 2013 TL. Service Advisors are great people to assist you with the Sevice your vehicle need. More

by apd622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

July 29, 2024

Dealership Rating
Employee Rating

Cisco is amazing! Thank you for always taking such good care of me and my car! More

by JENNIFERCHARNECKI
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

July 28, 2024

Dealership Rating
Employee Rating

Great customer service, great service on my vehicle, very communicative. Comfortable and clean waiting area. Very trustworthy place of business. More

by AcuraOwner
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

July 21, 2024

Dealership Rating
Employee Rating

The service was impeccable, explain to me everything they wanted to do before they did it and I would recommend it to anyone that I know that has an Acura! More

by fourugizmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

June 19, 2024

Dealership Rating
Employee Rating

Staff is always pleasant and professional. Waiting area is always clean and comfortable. Keep up the good work! More

by Merrittk92
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre, John Pace

Jun 20, 2024

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 19, 2024

Dealership Rating
Employee Rating

I enjoy working with the Service staff they are upfront, reliable and they follow up on all your issues. More

by Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 14, 2024

Dealership Rating
Employee Rating

The Southern Dealership has changed policies that do not favor customers. Now you have to pay for a loaner and you’re not encouraged to wait for your car anymore. These are the more notable changes the com More

by MSPENCER7
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Berna Aguirre

Jun 14, 2024

Southern Acura Newport News responded

We appreciate your feedback and are eager to better your return experience.

June 14, 2024

Dealership Rating
Employee Rating

I've bought 5 new vehicles from this dealership over the years. I think that says it all. More

by GWILL49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 11, 2024

Dealership Rating
Employee Rating

Your dealership service department is an exceptional resource. Thank you for taking care of me. More

by ramman812
Service Price Transparency
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Recommend Dealer
Yes
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