Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek | Page 76

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

Contact Me
4.9
789 Reviews
4.9

789 Reviews

Write a Review

789 Reviews of Kevin Rafeek

April 19, 2024

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Employee Rating

Mr Cisco made sure that my issues were addressed and fixed. They made sure they updated me on when my parts came in and status More

by Sharlikamason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre, Emmanuelle Cooper, James Copeland, Darrius Young

Apr 24, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 16, 2024

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Employee Rating

Friendly efficient knowledgeable service performed in a timely manner. Comfortable customer lounge and clean service area More

by Dans627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2024

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 13, 2024

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Employee Rating

The staff was very professional and courteous. Informative on upcoming services. Performed services in a timely manner. More

by VICTORIABLAKE
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 15, 2024

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 12, 2024

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Employee Rating

Kevin responded quickly by text to a concern I had regarding recent service. He made sure the issue was resolved, and provided a complete explanation. He also made sure my car was washed when done. Th More

by Ruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2024

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 12, 2024

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Employee Rating

Very helpful. I have been coming to y’all for years. Very satisfied. Getting pricey. More

by ahutchinson10
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Service Time
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Recommend Dealer
Yes
Apr 12, 2024

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 11, 2024

Dealership Rating
Employee Rating

I received good service completed on time. They also explained in detail the process for doing the recall work at a future time when parts are available. More

by ken.spencer49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 11, 2024

Dealership Rating
Employee Rating

I came in for an inspection. Employee took my car in the scheduled time. Kevin is always a pleasant to the customer. Thank for your service, More

by Barbara
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 11, 2024

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 10, 2024

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Employee Rating

Everybody was very friendly. Service was prompt & courteous. Lounge was. Comfortable. Explanation of problem was thorough More

by kbarnettva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

Apr 11, 2024

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 06, 2024

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Employee Rating

I have never taken my 2009 MDX anywhere else! Bought it there and love the kind caring helpful people! They are so honest! More

by jtlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

Apr 09, 2024

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 05, 2024

Dealership Rating
Employee Rating

Kevin was very pleasant toe and kept me informed about my vehicle's status in the service bay. More

by Casey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon

Apr 05, 2024

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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