Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek | Page 76

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
843 Reviews
4.9

843 Reviews

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843 Reviews of Kevin Rafeek

August 25, 2024

Dealership Rating
Employee Rating

Too expensive for a change of oil. You have to bring people in with lower prices for ordinary things like change of oil and we will do more if there are competitive prices More

by TMISALVARADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Berna Aguirre

August 24, 2024

Dealership Rating
Employee Rating

Very good customer service. Friendly and always happy to serve, my service rep Kevin is always willing to help me out and explain what service I need More

by MABRSAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 23, 2024

Dealership Rating
Employee Rating

I have had service done at you location since 2007. Has always been professional complete and on schedule. Thank you. More

by Bryan
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre, Jessica who we worked with the other day.

Aug 23, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 20, 2024

Dealership Rating
Employee Rating

Kevin and tge Southern Acura team are consummate professionals! It is a pleasure doing business with them. More

by MUS.TANG02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

Aug 21, 2024

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 20, 2024

Dealership Rating
Employee Rating

Kevin always looks out for me. He makes sure my cars are taken care of and they get me in and out. More

by K.d.wright13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

Aug 21, 2024

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 17, 2024

Dealership Rating
Employee Rating

Friendly and they accomodate their loyal customers. The free car wash is also a bonus. More

by Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 17, 2024

Dealership Rating
Employee Rating

The Service is always impeccable and professional. I would recommend this service department to others! More

by fa8th5l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Berna Aguirre

Aug 21, 2024

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 16, 2024

Dealership Rating
Employee Rating

My service was handled professionally and with exceptional customer service. I will return to Southern for all of my car needs. More

by Tamara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

Aug 21, 2024

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 15, 2024

Dealership Rating
Employee Rating

Great service! Everyone was professional, kind and courteous the entire process from booking the appointment via service on my car and picking up my vehicle. More

by elizabethp86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

Aug 21, 2024

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 13, 2024

Dealership Rating
Employee Rating

I really appreciate the courtesy and assistance that the team does at the dealership. I would recommend it to anyone. Thanks More

by Derrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

Aug 15, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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