Kevin Rudi | Page 14

Misha Supica put the Courtesy in Courtesy Shuttle! Misha is so polite and courteous, friendly and Fabulous! Super driver with super service! I'll always request him. Kevin was great as well. Thank y Misha is so polite and courteous, friendly and Fabulous! Super driver with super service! I'll always request him. Kevin was great as well. Thank you Janine More

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I took our Avalon in for routine oil change this morning. Not a smile or even saying hello upon checking in the vehicle. He told me it would be $30.00 extra in addition to oil change if I wanted a mechanic Not a smile or even saying hello upon checking in the vehicle. He told me it would be $30.00 extra in addition to oil change if I wanted a mechanic to look into the condition of the brake - isn't this usually checked as a part of the routine/courtesy inspection? I thought they always check out the fluids, battery condition, burnt light bulbs etc. without charging any extra fee for the customers. I said no to this of course. After the service was completed, no 'thank you' nor 'have a good day' statements were observed. Another strike here - is it that difficult for this guy to saying what other service advisors are saying to their customers in the waiting room? My wife stopped by to seeing how it was going about half-an hour after I checked in for service. She drove into the garage asking to see if anyone could quick-check the tire pressure of her vehicle (without any appointment at that time). Mia immediately came up to her, with great smiles and saying friendly hello to her (as my wife told me later how pleasantly she was greeted!). She arranged one of the advisors on spot to inspect the tires and even offered to give my wife's car a complementary carwash! My wife and I have been a long time Toyota owners for years - one of our vehicles has been on the road for fourteen years now. We have always been loyal to Toyota and will most likely to stick with it. The sad thing is about the dealership is we as customers have to know who we can expect to get a decent and courteous customer service there. Would we return there in the future? - maybe - if we can be convinced we can expect the sincere and courteous service from staff like Mia, definitely yes. I think Mia deserves a promo and could actually teach a few lessons to this service advisor who could use some lessons on manners, courtesy and better professionalism. We love Toyota's, and most part like the dealership for many aspects. We sincerely wish the dealership continuous success also. Managers and supervisors - please look into and see how your employees are treating their customers very carefully. We would like to seeing more Mia type employees there at all levels, and honestly, who wouldn't appreciate a simple hello with pleasant smiles? More

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Overall experience tends to be ok. Their service staff isn't friendly at all. I have had to wait a while when dropping off my car for servicing (with an appointment) without any of the service staff ackno isn't friendly at all. I have had to wait a while when dropping off my car for servicing (with an appointment) without any of the service staff acknowledging us for a while even though we are in plain sight. Their service staff tends to have the attitude as if they are doing us a favor and don't smile or even show customer appreciation. In our recent visit they offered to remove the bike hitch attached to our car so it could be washed, but they never did and gave us the car back unwashed. Their waiting lounge is very nice and is equipped with TV, coffee machines, cookies and a play area for kids. More

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As a returning customer, I always receive great customer service, today I met with Kevin Rudi and he was very helpful. It is so nice to be able to trust who you bring your car to for service. Today I was p service, today I met with Kevin Rudi and he was very helpful. It is so nice to be able to trust who you bring your car to for service. Today I was pleased that Kevin was able to have my extra work done and I still got my car back in "record time". Thank you Kevin! Thanks also to the special "fill-in" cookie lady, very pleasant woman. More

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My first service for my new Highlander. Very professional and friendly personnel. Everything done in 30 min. which is less than I was expecting. First great experience! and friendly personnel. Everything done in 30 min. which is less than I was expecting. First great experience! More

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I've consistently enjoyed my service visits with this dealership. They always perform within time estimates or better and the shuttle service is extremely helpful and flexible. Although they're closest dealership. They always perform within time estimates or better and the shuttle service is extremely helpful and flexible. Although they're closest to me(why I choose them initially), I prefer them to others. More

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I came in on-the-fly for a situation that req'd service and I did not have an appt. Kevin was so friendly as well as optimistic that he could help me for a reasonable price. He even got on a piece service and I did not have an appt. Kevin was so friendly as well as optimistic that he could help me for a reasonable price. He even got on a piece of plastic to put down, so he could look under my car on his back as to give me the most accurate estimate possible. He quoted me a reasonable price to fix my splash guard that had come down on one side of my undercarriage, he let me know what services were due when I was able, and he quoted me a reasonable time for which I had to wait for my car to be fixed. He really was awesome and I feel he didn't try to jack the price up unneccessarily nor did he try to push me toward any more services, yet let me know what was due. I felt like Kevin truly cared. More

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Brought my new car in because the small battery was dead. I was 5 minutes before the service department closed for the weekend and i didnt have an appointment, and Kevin still got me in, checked the battery I was 5 minutes before the service department closed for the weekend and i didnt have an appointment, and Kevin still got me in, checked the battery and figured out it needed to be charged over the weekend. He waited stayed around, even though the department was closed, to get me checked in and then personally gave me a ride home. On Monday, Linda helped me with a problem with ice on my brakes and gave me her persnal crd and home cell phone to call her if there were any other problems. More

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My interaction with Kevin was extremely pleasant. He sympathized with my problem and expedited the service. I was pleased with all aspects of my visit. I was also pleased with the senior discount. I wa sympathized with my problem and expedited the service. I was pleased with all aspects of my visit. I was also pleased with the senior discount. I was very comfortable in the waiting room and enjoyed the various beverages that were available at no cost. More

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Very nice service. I have to say that I made a great choice buying a car from Rudy Luther Toyota. I believe I'm gonna recommend this dealer to my friends. choice buying a car from Rudy Luther Toyota. I believe I'm gonna recommend this dealer to my friends. More

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