Kevin Rudi | Page 13

6 month maintenance Pretty routine, although I also came in because I received an alert that there was a recall I needed to come in for. It turned out my vehicle did not Pretty routine, although I also came in because I received an alert that there was a recall I needed to come in for. It turned out my vehicle did not require any action. More

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Excellent service! Very nice service facility - clean, quick and professional. The service personnel were all polite, professional and helpful. The shuttle service was Very nice service facility - clean, quick and professional. The service personnel were all polite, professional and helpful. The shuttle service was top-notch The location is also very convenient. More

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80,000 service + blinking warning light on dash Kevin figured out the tire problem and solved it. I was v very impressed and pleased with the results and I got in and out faster than I feared. T Kevin figured out the tire problem and solved it. I was v very impressed and pleased with the results and I got in and out faster than I feared. The cookies and cocoa were great too. More

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Highlander review Everything was done correctly and on time. Very friendly staff and the courtesy shuttle service is great. I will recommend this dealer to our friends Everything was done correctly and on time. Very friendly staff and the courtesy shuttle service is great. I will recommend this dealer to our friends. More

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Top-notch service experience They explained the service well and answered any questions I had. We discussed alternate approaches to solve the issue that might also meet my needs. They explained the service well and answered any questions I had. We discussed alternate approaches to solve the issue that might also meet my needs. And of course they fixed the issue. Overall, they exceeded my expectations. More

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very good My Service adviser was very pleasant and follow customer needs yang man. He called me back at time with very careful explanation what need to be done My Service adviser was very pleasant and follow customer needs yang man. He called me back at time with very careful explanation what need to be done on first hand and what need little to pushed for next time. Thank you very much for all your Service zone advisers, technicians and personally for Mr. Kong. More

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Great service I came in for a side door recall. During my first visit, they had to work around my installed heated seats that were not put in by Toyota. They took I came in for a side door recall. During my first visit, they had to work around my installed heated seats that were not put in by Toyota. They took extra time to do this and did not charge me anything extra. That was great service. Unfortunately when they did this they accidently were wired straight to the battery so if the heated seats were left on the battery was drained. So on my second trip they had to correct that issue again and did it graciously. More

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Very good service. Needed some warranty work done on my vehicle. They had all the parts needed and took care of everything on my first visit. Kevin Rudi is always good Needed some warranty work done on my vehicle. They had all the parts needed and took care of everything on my first visit. Kevin Rudi is always good to work with., More

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You guys went above and beyond! My truck came in for some brake service. After picking it up, within 100 miles I was having similar issues. When I called, I was asked to drop the t My truck came in for some brake service. After picking it up, within 100 miles I was having similar issues. When I called, I was asked to drop the truck off immediately, and felt like a priority from the second I called. You guys then went above and beyond tenfold to correct any issue and get me back on the road quickly and safely! WOW! That’s why I come to you guys! Thank you! More

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"The Luther Disadvantage" What the Hecker! I own a 2008 Toyota Land Cruiser. A Luther Toyota service writer quoted $60 to program a new OEM Toyota remote and cut an additional key. He estimated I own a 2008 Toyota Land Cruiser. A Luther Toyota service writer quoted $60 to program a new OEM Toyota remote and cut an additional key. He estimated 30 min or so to complete the job. When I showed up 30 min later, the same service writer who gave the quote said he made a mistake and it would be an additional $30-35 to cut the key. I agreed because I wanted to get the work done and get to a business appointment. After waiting on site almost 2 hours with no update, I went to the service dept to find out the status and was told they knew nothing about my land cruiser. The service writer who signed me in had left for the day and forgot to log out of his computer, so other service writers couldn't see my service ticket. They stated that they could not program a new remote because of an antenna code in my computer. The tech came out and explains to me and the service writer that it could be many hours of repair in order to program an additional remote. I advised that I was going to go to Walser Toyota and was not happy after waiting over 2 hours with no communication and no additional remote programmed. I went to Walser Toyota Bloomington after leaving Luther Toyota. In 45 min I left Walser Toyota with my new remote programmed, working correctly. There were no codes in my computer preventing programming. The Walser service tech had no troubles and everything programmed exactly as it was supposed to. CLEARLY THE LUTHER TOYOTA TECH IS INCOMPETENT AND UNPROFESSIONAL. If I went to a GM dealer requesting to repair my Toyota, I would expect them not to know how to do the fix. But if I go to a Toyota OEM dealer, I expect them to know how to work on a Toyota Land Cruiser. That evening, I decided to call the service manager of Luther Toyota to let him know what happened. He verified the sequence of events and explained he would get back to me that Saturday to discuss after doing more research. He never returned my call. Moral of the story: IF YOU OWN A TOYOTA, WANT IT FIXED CORRECTLY, DON'T WANT TO BE SWINDLED AND LIED TO IN ORDER TO GET MORE $ OUT IF YOU, THEN DO NOT DO SERVICE WORK AT LUTHER TOYOTA. WALSER TOYOTA IS PROFESSIONAL & MUCH MORE KNOWLEDGEABLE THAN LUTHER TOYOTA. More

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