Kevin Russell
Kevin Russell at Guntersville Chevrolet

Kevin Russell | Page 11

Service Advisor

Guntersville Chevrolet

11982 US-431 Suite A
Guntersville, AL 35976

Contact Me
4.9
163 Reviews

Dealership Experience

3 yrs, 8 mos

Industry Experience

20 yrs, 4 mos

Languages Spoken

English English

4.9

163 Reviews

Write a Review

163 Reviews of Kevin Russell

July 18, 2024

Dealership Rating
Employee Rating

My glove compartment door want shut because they check the cabin filter and didn't put it back in the right way. They did not reset my oil gauge on my dash. More

by SHEILA_FROST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 23, 2024

Guntersville Chevrolet responded

Hi Sheila, Thank you for taking the time for sharing your feedback with us. We're sorry to hear of these issues with your recent service visit. I understand that these were solved before you left the dealership, but we want to again apologize for missing them and to assure you that we are working diligently on our internal processes so that this doesn't happen again. Thank you again for making us aware of the issues so that we could fix them as quickly as possible. Sincerely, Katie R.

July 12, 2024

Dealership Rating
Employee Rating

Always the best service at Guntersville Chevrolet! So much knowledge from every department and every employee! More

by Honda97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Ramirez, Aerial Cason , Carleigh Bowen, Chase Bowen, Madison Russell

Jul 15, 2024

Guntersville Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you for choosing Guntersville Chevrolet and we hope to see you again.

July 05, 2024

Dealership Rating
Employee Rating

Very professional, very clean dealership, very knowledgeable, went above asked service, very pleased. Will do business with again. More

by DBDVS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2024

Guntersville Chevrolet responded

We are very happy to have provided you with such a positive experience! we're committed to changing the car-buying experience for the better! If you have any further questions, please give us a call. We're always happy to help!

July 03, 2024

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Employee Rating

Kevin was pleasant and explained what they found wrong with my air conditioning and it was fixed. Thank you! More

by Jody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Abbondanza

Jul 03, 2024

Guntersville Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 30, 2024

Dealership Rating
Employee Rating

Just stoped in to get lub, oil, filter, truck serviced and checked over for any problems ! More

by Doc Baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Ramirez , Carleigh Bowen, John Houston

Jul 01, 2024

Guntersville Chevrolet responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 14, 2024

Dealership Rating
Employee Rating

Friendly, professional and prompt service at a fair price in a clean and organized service department. More

by Jkirkland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Ramirez, Craig Harris , Carleigh Bowen, John Houston

Jun 15, 2024

Guntersville Chevrolet responded

Your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!

June 09, 2024

Dealership Rating
Employee Rating

Guntersville Chevrolet took care of my problem of replacing my torque converter with only 36,800 on the vehicle. Chevrolet corporation has produced an inferior product which should have never been so More

by djb5652 holy smoke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2024

Guntersville Chevrolet responded

We appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

May 27, 2024

Dealership Rating
Employee Rating

I scheduled an appointment because of an oil leak. The problem was promptly taken care of, and it was Ladies Day, and I got a discount. Kevin Russell, Service Dept., always takes good care of me. H More

by JACKSONKM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2024

Guntersville Chevrolet responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 08, 2024

Dealership Rating
Employee Rating

Kevin is so pleasantly nice. Pleased with everything he’s done and doing for me. Even while sitting and waiting, Kevin would come update me, as well as make sure my pup and I wer More

by KimD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Guntersville Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

April 28, 2024

Dealership Rating
Employee Rating

Always courteous and ready to help with your problem. Always a good experience when taking my vehicle in for service. Thanks. More

by charlied
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2024

Guntersville Chevrolet responded

Charlied, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Guntersville Chevrolet

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