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Kevin Russell
Kevin Russell at Guntersville Chevrolet

Kevin Russell | Page 11

Service Advisor

Guntersville Chevrolet

11982 US-431 Suite A
Guntersville, AL 35976

Contact Me
4.9
194 Reviews

Dealership Experience

4 yrs

Industry Experience

20 yrs, 8 mos

Languages Spoken

English English

4.9

194 Reviews

Write a Review

194 Reviews of Kevin Russell

February 01, 2025

Dealership Rating
Employee Rating

I’m very pleased with Guntersville Chevrolet service and all of the individuals I dealt with. More

by J Shirl Dollar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carleigh Bowen, John Houston

Print
Feb 06, 2025

Guntersville Chevrolet responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

January 20, 2025

Dealership Rating
Employee Rating

Repair quote was close to final actual cost, technician completed job in a timely manner, repair warranty exceeds the ones from local specialty repair shops, service advisor and manager addressed any conce More

by rmartin4063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittanie Fant , John Houston, Jonathan Ramirez

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Jan 23, 2025

Guntersville Chevrolet responded

Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 20, 2025

Dealership Rating
Employee Rating

No rental car assistance. I paid 48,000 for a vehicle that was under warranty and had to pay hundreds of dollars to rent a car. Didn’t get updates unless I asked for them. More

by amanda.tidmore
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Print
Jan 24, 2025

Guntersville Chevrolet responded

Hi Amanda, Thank you for taking the time to share your feedback with us. We are sorry that there was lack of communication on our part and that we didn't have a loaner vehicle for you at the time. I understand that our Service Manager, Craig, has been able to discuss this further with you, and that we are reimbursing you for the rental car. Again, we are sorry that this happened. Thank you for reaching out to us and allowing us to make this right for you! Sincerely, Katie R.

January 18, 2025

Dealership Rating
Employee Rating

Everyone was kind and courteous. The waiting area was very nice. It took about as long as they told me. More

by caroldowdy10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carleigh Bowen, John Houston

Print
Jan 20, 2025

Guntersville Chevrolet responded

Thanks! we always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

January 06, 2025

Dealership Rating
Employee Rating

Kevin was outstanding. His professionalism, knowledge and customer service is why I always come back. More

by scott_cindydaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 10, 2025

Guntersville Chevrolet responded

Thanks for your praise and kind comments about Kevin. Please don't hesitate to reach out if there's anything additional we can do for you.

January 06, 2025

Dealership Rating
Employee Rating

Great Service! I called and got an appointment for an oil change and tire rotation that afternoon. It took about 20 minutes which was just right for the new full bo More

by CODYWALKER.03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aerial Cason

Print
Jan 07, 2025

Guntersville Chevrolet responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

January 02, 2025

Dealership Rating
Employee Rating

Super nice people to deal with. Get you in and get you out in a hurry! More

by shannoncahillsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 03, 2025

Guntersville Chevrolet responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

December 19, 2024

Dealership Rating
Employee Rating

Service dept wonderful Sales department awful especially one salesman That was very rude to me More

by WMHARBORTH3149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Don’t know salesman’s name that was rude

Print
Dec 26, 2024

Guntersville Chevrolet responded

Hi there, Thank you for sharing your feedback with us. We are so glad that you had a great experience in service, but we're sorry to hear that our sales department let you down. We want to make this right, and make sure that you are taking care just as well in sales as in the service drive. Our GM, Bruce, would love to speak to you personally and see how we can help. You can reach him at 256-594-8252. Thank you for reaching out and we hope to hear from you soon. Sincerely, Katie R.

December 13, 2024

Dealership Rating
Employee Rating

Awesome customer service; also, friendly and courteous. Kevin always takes great care of my truck. One of the services I needed takes some time, but the wait is no problem. While sitting inside all the st More

by darrellflores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Scott, Bruce Moss

Print
Dec 20, 2024

Guntersville Chevrolet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 09, 2024

Dealership Rating
Employee Rating

I have carried my truck multiple times for repairs and the problem was never fixed. I have also been in recently for an oil change and the oil filter was left so loose it leaked oil and the fender well wa More

by Lee Bryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Jan 02, 2025

Guntersville Chevrolet responded

Hi Lee, Thank you for taking the time to share your feedback with us. We are sorry that your recent service experience left you disappointed. I understand that you spoke with our service manager, Craig, about what happened, and that we are going to make this right the next time you're in town and able to come in. Thank you again for reaching out, and we're grateful that you are going to give us another chance. Sincerely, Katie R.

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