Kevin Schwan

After 15 days of having my 2025 Bronco in my possession, it had to be towed out of my work parking lot due numerous safety/service lights coming on. The service department was asked to document all issues t it had to be towed out of my work parking lot due numerous safety/service lights coming on. The service department was asked to document all issues thoroughly, as I am concerned this vehicle may be a lemon and need to protect myself from future issues with it. The service department, sales representative and sales manager all told me that they would not document more on the service report than they already had- even after I provided them with pictures of each alert that I received. They continue to tell me that my vehicle is ready to be picked up, but refuse to document accordingly. Because I work 7 days a week, and am not able to leave work for a 5th time to deal with this issue, the sales manager offered to deliver my vehicle to my home, but then retracted that the next day and is adamant that I must pick it up- they don’t care about the inconvenience caused or hardships occurred from not having a vehicle, even though I’ve now spent over $7500 in just a few weeks on down payment and registration. They are now pushing a narrative that my vehicle is ready for pick up, and I’m just refusing to get it- when all I want is for the issues to be documented appropriately, and for them to be true to their word on delivering it, as promised. The sales manager just offered to pay for my first months payment IF I would come and pick up the vehicle, instead of having it delivered to me as he suggested. I’ve never known *any company to throw money at a customer, unless they know they are at fault for something bigger and want to avoid additional issues. More

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Finding a trustworthy doctor, dentist, or car salesman isn’t easy—which is why I always rely on referrals. Kevin came highly recommended by a close friend, and I couldn’t be happier. I just picked up my s isn’t easy—which is why I always rely on referrals. Kevin came highly recommended by a close friend, and I couldn’t be happier. I just picked up my second car from him, and once again, he worked absolute magic. I was in a tough spot—way upside down on my last purchase—and honestly, I was panicked. Somehow, Kevin made that debt vanish without crushing me on my new monthly payment. It was like watching Criss Angel work a financial illusion, but better—because it was real. If you’re in the market for a car, go see Kevin. Let him work that same magic for you. Stellar service, honest guidance, and a true professional. Highly recommended. More

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Mr. Schwan was was very kind, a few hiccups and some miss communications occurred. Overall I’m pleased. Not asking me if they could use a picture of me, including attached to this review ( I opted to not att communications occurred. Overall I’m pleased. Not asking me if they could use a picture of me, including attached to this review ( I opted to not attach it) I absolutely loathe. Using my Ford points to (save me) $250.00 on a 93k bill is absurd, and was not communicated to me until I called to inquire as to why they had been converted to a maintenance plan. I reside out if state, though everyone I spoke with stated they sell to out of state all the time, that was the excuse given for the lack of communication about the points ( it’s the principle not the value). More

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Thanks to Kevin I finally got the Bronco I always wanted. Thank you Kevin and Ford Country!!!! Thank you Kevin and Ford Country!!!! More

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Kevin was very helpful and informative. He also answered all my questions.Luis was also friendly and they both have great customer service.i will tell all my friends to shop at Ford country He also answered all my questions.Luis was also friendly and they both have great customer service.i will tell all my friends to shop at Ford country More

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Service was great. Very accommodating. Kevin was always on top of communication. Staff was also very helpful. Very accommodating. Kevin was always on top of communication. Staff was also very helpful. More

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Kevin was great on helping us through the process of purchasing our new Bronco only took three years.I wish this dealer ship would have done more as other dealerships have done for the clients. Giving purchasing our new Bronco only took three years.I wish this dealer ship would have done more as other dealerships have done for the clients. Giving yeti bronco coolers ect. More

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What an absolute pleasure. After having a horrible experience at Nissan and a current Nissan customer I stopped by Ford Country. Let me say that Marvin Gomez is absolutely and After having a horrible experience at Nissan and a current Nissan customer I stopped by Ford Country. Let me say that Marvin Gomez is absolutely and by far the best sales consultant I have ever had in my lifetime. His complete transparency, ability to listen and take my needs and concerns into account was amazing. It was the smoothest buying experience. I just can’t say enough. The whole entire process from A-Z was amazing. I will highly recommend Ford Country and Marvin to my 900+employees and will definitely be a repeat buyer. Thank you very much. More

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When we purchased our new Edge, we were lucky to work with Kevin. No high pressure, very informative and highly diligent as he guided us through the process. Thanks Kevin for a job well done! This car is with Kevin. No high pressure, very informative and highly diligent as he guided us through the process. Thanks Kevin for a job well done! This car is perfect for us! More

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Went to Ford Country to pick up my beat up vehicle. They worked out a way they could buy back my vehicle without having to owe anything in my previous . Ken was great in explaining the best deals for us worked out a way they could buy back my vehicle without having to owe anything in my previous . Ken was great in explaining the best deals for us and the best vehicle that would suit our needs. More

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