Kevin Shiffer
Kevin Shiffer at Thornton Automotive Dover
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Kevin Shiffer | Page 4

Buyer

Thornton Automotive Dover

3885 Carlisle Rd
Dover, PA 17315

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4.9
90 Reviews

Dealership Experience

20 yrs, 10 mos

Industry Experience

20 yrs, 10 mos

Languages Spoken

English English

4.9

90 Reviews

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90 Reviews of Kevin Shiffer

November 22, 2022

Dealership Rating
Employee Rating

Kevin is the best guy around. I will never buy another car from any other dealer. He knew what I wanted and found it for me. More

by Jessica Katherine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 22, 2022

Dealership Rating
Employee Rating

I came look at trucks specific to want I wanted. Kevin came and after a little bit and asked what am I specially looking for. I told him. He pointed me to a few them I said what I needed to tow and More

by BradRam1500
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Wes Myers, Chuck Warfield

Nov 23, 2022

BradRam1500 responded

I was helped with what needed. The people are great here. They answer your questions and don’t say I’ll get back with you. I definitely recommend to Car Shop here.

November 01, 2022

Dealership Rating
Employee Rating

Great service at a fair price. Highly recommend very personable staff. Well be back again More

by Jdbarbor
Customer Service
Friendliness
Price
Recommend Dealer
Yes

July 19, 2022

Dealership Rating
Employee Rating

Best customer support and service center around. Makes buying and managing reliable vehicle easy. My family and I won’t do business anywhere else. Management cares about customer experience and d More

by Jcutshall
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wes Myers, Brian Miller

March 21, 2022

Dealership Rating
Employee Rating

They made the buying process easy and convenient. It was a no hassle experience for me and no back and forth hassle on price. More

by Chad’S Gladiator
Customer Service
Friendliness
Price
Recommend Dealer
Yes

February 06, 2022

Dealership Rating
Employee Rating

Kevin was very friendly and knowledgeable. We would definitely come back to buy agin in the future ! More

by Christine
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wes Myers

January 05, 2022

Dealership Rating
Employee Rating

Kevin did a great job finding the right vehicle for us and one that fit our budget. More

by rswenn
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wes Myers, Brian Miller

October 30, 2021

Dealership Rating
Employee Rating

They worked very fast. My car came back perfect and the customer service was excellent as well. More

by Jaydub2192
Customer Service
Friendliness
Price
Recommend Dealer
Yes

June 05, 2021

Dealership Rating
Employee Rating

Great Experience at Thornton Automotive in Dover !!! Would recommend this dealer to purchase a vehicle and I would also recommend there service department as well !!! More

by Brian
Customer Service
Friendliness
Price
Recommend Dealer
Yes

December 11, 2020

Dealership Rating
Employee Rating

Ill recommend Thornton to buy a vehicle- as long as you don't want to get your vehicle serviced where you buy it. Very nice people but I do not recommend for State inspection. Wife and I bought our last tw More

by gabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Courtney Smith

Dec 11, 2020

Thornton Automotive Dover responded

Mr. Ehrman, unfortunately due to PA State Inspection Laws, we are responsible to ensure that any vehicle we are inspecting passes all PA Safety regulations. Per PA State Law, a vehicle is not permitted to have holes in the body or rust protruding through the body as well. This regulation is meant to ensure the safety of you and others. We did, however, offer you two different options to allow the truck to pass. The "right" way and the "cheaper" way. Believe me when I say this... Telling a customer that their vehicle needs thousands of dollars for PA Inspection is not enjoyable to us, but we are merely the messenger. We would have preferred to pass your vehicle, but our PA State Licensing is very important to us, because without it, we are out of business. Fortunately for you, you were able to find a garage that was willing to risk their PA State Inspection license by completing the inspection anyway. We do wish you the best of luck and we apologize that we were not able to see eye to eye on this situation. Our great reputation and quality of work is very important to us and has been for the 28 years we have been in business. We DO NOT lie, cheat, or steal, but sometimes the truth doesn't always sit well, especially at such an large expense. Please take care of yourself and also please know that we will always be here to help in the future, if you should ever need us again.

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