Kevins Mercedes | Page 22

My car did indeed get repaired. Not for the first 6 months I called and left messages, both on voice mail and with live operators: requesting to schedule an appointment. Then I w Not for the first 6 months I called and left messages, both on voice mail and with live operators: requesting to schedule an appointment. Then I went into the dealership and stood with a service department rep and scheduled it for three weeks out. Called the Saturday before to confirm they would have a loaner car for me, and was told I was not on the schedule, at all. Was told “we will try to work you in Monday” which was my scheduled appointment day. They had the car for two nights and a day, was told dirt on the sensor caused the warning light, driving back out of town the wanting light went back on. Had to call the service manager, sales manager and ask to speak to the General Manager. Was offered a loaner car while they figured out what was wrong. Then they had my car for 4 weeks. I only got updates when I called and asked. Was told the technician that could calibrate the sensor was busy and his schedule was unknown. Finally got my car back after a month. So yeah! My car now is without a warning light, bummer it took 6 months of calls and over a month of my car being in the shop to fix a simple technical issue. Individual staff were all very polite and friendly. The system is not set up for customer satisfaction. More

by AKMama Verified Customer Verified Customer

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Thus far always a good experience, and quick to respond for service! I plan to be back with any other issues my car may have. for service! I plan to be back with any other issues my car may have. More

by MERCYDAVE3283 Verified Customer Verified Customer

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I actually had the worst experience possible. I first have been fighting with bluelink engineers for endless months to try to fix my blue link. So they was certain that it could be fixed upon bri I first have been fighting with bluelink engineers for endless months to try to fix my blue link. So they was certain that it could be fixed upon bringing in to dealership. Well I was uncertain because money is tight and I am in the fairbanks area so I was skeptical from the beginning. But decided to go through with it, so I drop my car off at 8 a.m. friday morning then did not hear anything for several hours so I tried to call to get a update " my wife and kids and I stuck in a airb&b". I called several times the service line the sales line was not able to reach anyone for another hour, hour and half. They begin to tell me they think it's my radio and that it may need to be replaced but he wouldnt know yet so he said give another hour to find out something by this time it was like 4 p.m. He then called me and hour later and I happened to miss it well tried to call almost instantly back. No answer for another hour and half I tried to get ahold of him again. Once finally I was able to get ahold of him which was 530ish. He then proceeds to tell me that he just found out there is a software update for my bluelink but he cant get until Monday. So I took off two days off work and wasted all my money to come down for nothing to be done. Something needs to be done More

by DEVYN Verified Customer Verified Customer

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They have redeemed themselves from my prior experiences. Very happy this time with the timeframe and overall experience. I made a scheduling error and they were able to accommodate me same day. Good communi Very happy this time with the timeframe and overall experience. I made a scheduling error and they were able to accommodate me same day. Good communication and great service. Good job! More

by vellemank Verified Customer Verified Customer

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Took my wife’s vehicle for oil change and tire rotation. Vehicle was tended to right away and returned. Not a very long wait time. Will be bringing my Tucson in next. Vehicle was tended to right away and returned. Not a very long wait time. Will be bringing my Tucson in next. More

by Downhildon Verified Customer Verified Customer

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I always feel lithia gives me a fair deal and does worth quickly. It's the only place I take my car. quickly. It's the only place I take my car. More

by CHAIPO Verified Customer Verified Customer

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Always a good reception. The people working the service counter are friendly, quick, and knowledgable. The people working the service counter are friendly, quick, and knowledgable. More

by WLLEWEL Verified Customer Verified Customer

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Great ride service through LYFT. Nicely installed hitch. Good check-in & check-out. Clean waiting area Nicely installed hitch. Good check-in & check-out. Clean waiting area More

by 1OPTICALMASTER Verified Customer Verified Customer

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Extremely professional and friendly, clean dealership, no hassles and no pushy sales people. Service department is top notch. hassles and no pushy sales people. Service department is top notch. More

by Keith W. Verified Customer Verified Customer

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Very good service that was fast. Pleasant waiting area . Friendly people. Information for new car purchase is available, but no sales pitches. I will return for future vehicle se Pleasant waiting area . Friendly people. Information for new car purchase is available, but no sales pitches. I will return for future vehicle service. More

by JANKE.PAUL Verified Customer Verified Customer

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