Kevins Mercedes
Kevins Mercedes at Lithia Hyundai of Anchorage

Kevins Mercedes | Page 24

Service Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

Contact Me
4.3
384 Reviews

Dealership Experience

6 yrs, 6 mos

Industry Experience

8 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.3

384 Reviews

Write a Review

384 Reviews of Kevins Mercedes

July 14, 2022

Dealership Rating
Employee Rating

They want to sell car’s but service after that not so good. I have never had an oil change take 2 1/2 hours before. They can’t even get the persons name right that brought the car in. More

by ECKSTEIN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kevin Garza, Jeremy Tou

Jul 15, 2022

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this to my attention. It is unfortunate to hear about your experience and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the number provided below. Jeremy Tou 907-762-5131 General Service Manager

July 14, 2022

Dealership Rating
Employee Rating

The Service shop was very quick with the LOF on my vehicle. Also appreciate the Uber service. More

by mpollitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 14, 2022

Lithia Hyundai of Anchorage responded

Hi, We appreciate your review! We are happy to hear that our team was able to provide you with a quick experience. We hope to work with you again soon!

July 12, 2022

Dealership Rating
Employee Rating

I am a return customer. I have purchased three cars from this dealership. I continue to have my vehicles service at this dealership. They are friendly, knowledgeable, and he More

by SELENA.BAILEY6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Garza, Philip Reeve

Jul 13, 2022

Lithia Hyundai of Anchorage responded

Hi Selena, Thank you for the review! We are glad you had a helpful experience with us. We hope to see you again soon!

July 12, 2022

Dealership Rating
Employee Rating

Great, fast and accommodating service. They were all friendly and got my car done as quick as possible per request! More

by KATRINACRAWFORDAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christian is phenomenal!

Jul 13, 2022

Lithia Hyundai of Anchorage responded

Hi, We appreciate the review! We look forward to seeing you again soon here at Lithia Hyundai of Anchorage.

July 12, 2022

Dealership Rating
Employee Rating

Dropped off my car around 9 am and they did great with my car. Friendly service 😉 More

by cassrabb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 12, 2022

Lithia Hyundai of Anchorage responded

Hi, We appreciate the review! We are happy to hear that you had a friendly experience with us! We hope to see you again soon!

July 11, 2022

Dealership Rating
Employee Rating

Easy to get in contact with. Maintains level of communication during my appointment. Great service. More

by Katey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy

Jul 11, 2022

Lithia Hyundai of Anchorage responded

Hi Katey, Thank you for the review! We are glad our team was able to provide you with great service! We hope to work with you again soon!

July 04, 2022

Dealership Rating
Employee Rating

Great dealership! The service center is always speedy and communicative with me and I can always get reliable services. More

by 02collins.bryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 06, 2022

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! It is a pleasure to hear that our team was able to provide you with a quick and efficient experience! We look forward to seeing you again soon!

July 04, 2022

Dealership Rating
Employee Rating

I've been dealing with a bad sensor still covered under warranty, and a year later it's still not fixed. Although, the people have been phenomenal, and I'm sure supply chains have also been an issue, it's More

by Jo_roselle06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 06, 2022

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

July 02, 2022

Dealership Rating
Employee Rating

Not a very friendly interaction and they seemed to maybe be overbooked and stressed. The process was fine but nothing stellar. I won’t likely come here for service again if other options exist. More

by ALISHADANIELLE08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 06, 2022

Lithia Hyundai of Anchorage responded

Hello Alisha, Thank you for sharing your experience. Our goal is to provide customers with a respectful experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

June 30, 2022

Dealership Rating
Employee Rating

I could set up scheduling date and time to bring my car to have my oil changed using text messaging. I had a comfortable place to wait for technicians to replace my oil, check tire air, replace my windshie More

by BarbE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 30, 2022

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad you had a great experience with us! We hope to see you again here at Lithia Hyundai of Anchorage!

Jul 01, 2022

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are happy to hear that you had a great experience with us here at Lithia Hyundai of Anchorage! We look forward to working with you again soon!

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