Khaled Malik | Page 8

I had the best experience purchasing my car at Concordville Suburu. The General Manager went out of his way to get a good deal for me and my sales person was fantastic. The finance manager was ver Concordville Suburu. The General Manager went out of his way to get a good deal for me and my sales person was fantastic. The finance manager was very thorough as well. If I ever trade in my car I will be back for sure. It was so easy and so flawless. Thank you all. More

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I just wanted to reach out and Thank You for Assisting My Wife and I in the Purchase of our Subaru Outback last night. I purchased many vehicles of the course of the years but never had anyone looking out f Wife and I in the Purchase of our Subaru Outback last night. I purchased many vehicles of the course of the years but never had anyone looking out for us like you did. Thank You very much. In today’s Day and Age Families with Kids and College Tuition and everyday cost every penny counts and you Showed that. I just wanted to let you know we Appreciate everything you did for us and know that your Dealership will be the first I go to in the future and the First I would recommend due to the Great Service and Treatment we received. Sincerely Joseph Fisher More

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Great staff who listened and responded well very friendly and welcoming. Would definitely do business with them again. friendly and welcoming. Would definitely do business with them again. More

by CHRISTINEALLEN15 Verified Customer Verified Customer

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After a very long day.. I am happy with my new car and the help from John Shields!! the help from John Shields!! More

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Peter Lustgarten, owner of Concordville Subaru, should be ashamed to have Moe Laraki sitting as General Manager of his delearship. Moe Laraki exuded arrogance and haughtiness. Moe ordered not only the wrong ashamed to have Moe Laraki sitting as General Manager of his delearship. Moe Laraki exuded arrogance and haughtiness. Moe ordered not only the wrong exterior car color, but interior color, as well, for a near $40,000 car I waited for for over a month. Mistakes are understandable, but Moe’s dismissiveness, rudeness, and inability to take responsibility for his own mistakes is inexcusable. There are several reviews floating around the internet reiterating my experience first hand of Moe’s behavior, and it should be believed. I have yet to receive a formal apology from Moe. Concordville Subaru should be deeply embarrassed to have Moe Laraki sitting in such a high position within their company. Do better, Peter Lustgarten. More

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Had a great experience at Concordville Subaru buying a used vehicle for my daughter. Worked with sales and service over the course of a few days and both departments are customer focused and exceeded my e used vehicle for my daughter. Worked with sales and service over the course of a few days and both departments are customer focused and exceeded my expectations. Would highly recommend to anyone considering a new or used car. More

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I had an absolutely terrible experience!! The impatience, and passive-aggressive attitude was so bad from Mr. Malik, and the assistant manager, Mr. Gilley sent to tell me, that he was sent by Mr. Malik, beca and passive-aggressive attitude was so bad from Mr. Malik, and the assistant manager, Mr. Gilley sent to tell me, that he was sent by Mr. Malik, because I was taking too long of a time. I could feel it all cutting like a knife through the air, especially when I decided that I would prefer not to buy a used vehicle, and to buy a new vehicle!!!! When Mr. Stevens asked another man if the Subaru Wilderness was still in the lot, because I wanted to take a look at it, this person's attitude towards Mr. Stevens was less than favorable. The way he answered was nasty. Just Ugly!! Mr. Stevens was a delight to work with. I felt comfortable, he was nice. He did not display a passive aggressive attitude towards me while I was there. I did not feel rushed, carted off, and I was able to test drive what I had in mind to purchase. All of you folks who I named were absolutely nasty towards Mr. Stevens and I. I heard it in your voices, I watched your body languages, and the underhanded, snide remarks...SMH. I was able to still do business at another Subaru business, not too far from there on West Chester Pike. They were more than happy to assist me, and not get pissed because I did not want to purchase a used vehicle when I sat back, and thought about it. Nor did they tell me that I had to make a down payment in the thousands. They did not tell me that any down payment I made on a vehicle that i would have to wait 3 months for, they would keep if I changed my mind, and came across another vehicle that I decided to purchase, they did not tell me that I was taking too long to get things done, and therefore thought that there was a problem, and basically shooing the salesperson out of the way, causing me to feel there was animosity, discomfort, and turned off. I will never again visit your place of business!!! I guarantee it!! More

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Where to begin?? I got a used car. Days after my purchase multiple things were wrong with the car. Air bag lights were flashing, when I allied the brakes the steering wheel shakes, my heat doesn't work, chec multiple things were wrong with the car. Air bag lights were flashing, when I allied the brakes the steering wheel shakes, my heat doesn't work, check engine light was on, car needed to be reprogrammed. Then was told I could go to any mazda dealership, come to find out that was wrong. Mazda gave me a complimentary Loaner car from enterprise, then to come find out they are saying I'm responsible for that (which I WILL NOT PAY FOR!!) they said I have to wait 60 days before I can go to any mazda dealership for repairs which I wasn't aware of!! Why should I already need repairs when I purchased the car a couple days ago. I literally drove it 20 mins down to my sisters for Christmas and to wawa which is 3 mins down the road.. Honestly I've had my fair share of bad car experiences and this Honestly has to be THE WORST!! the only good part was my salesman BILL! HE was very nice and educating on anything I needed. !! I usually don't do any bad reviews but I'm livid with this car and now I'm suck with it, I can already forsee this is going to be a ongoing issue with different things. Probably why they were trying to sell it if you ask me. Then they towed my from car maxfa dealership with out even giving me a phone call!! I'm actually pretty irrated. 😤😤😡😡🙄🙄🤦‍♀️🤦‍♀️ More

by JKULCYSKI Verified Customer Verified Customer

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What a great experience my first new car ever and they made me feel like a million bucks the owner the manager came to shake our hands our salesman was the best and finance manager made it all so easy and made me feel like a million bucks the owner the manager came to shake our hands our salesman was the best and finance manager made it all so easy and special even in these tuff times our country is going through thank you so much Concordville Subaru a true team More

by Smcdowell687 Verified Customer Verified Customer

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Dealership is nice. People are nice and friendly. My experience as to purchasing a car was ok at first everyone did whatever they needed to get the deal closed then after they forgot about you. No foll experience as to purchasing a car was ok at first everyone did whatever they needed to get the deal closed then after they forgot about you. No follow up no thank you, except a salesperson Anthony asked how the car was and he was not even a part of my deal go figure. I wish I had used him as my salesperson for just that he deserved the commission on my sale. Some sales people there would be best to have some customer service training. Don't just get the sale but follow up and see if the customer is satisfied, etc. I still need to ask the person who got my sale if a part came in yet and he says he will check but I still haven't heard any update. Khaled has been great in getting my car fixed as it needed. Tim was great as well. So I would suggest follow up, thank the customer for your sale and follow up on items you may be waiting for on a vehicle, the customer needs not to be calling you about these things. More

by alampi64d Verified Customer Verified Customer

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