Kiki Ikram Rosell

We were pleasantly surprised that they matched a much lower price at another dealership we had obtained, and we closed quickly with no haggling. Our sales agent, Quincy, was very knowledgable, did not pr lower price at another dealership we had obtained, and we closed quickly with no haggling. Our sales agent, Quincy, was very knowledgable, did not pressure us and worked well with us from start to finish. I highly recommend making an appointment with him if your looking. Our experience with this dealership was very good! More

by DJMERS Verified Customer Verified Customer

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To Whom It May Concern, I have never been more disappointed with a dealership experience in my life. Since purchasing my truck, I have made several attempts to contact members of your team regard disappointed with a dealership experience in my life. Since purchasing my truck, I have made several attempts to contact members of your team regarding issues that should have been addressed promptly. Unfortunately, my concerns have been met with little to no response. 1. Missing Jack and Jack Tools, I contacted James Mosher regarding the missing jack and the tools required to lower the spare tire and safely jack up the vehicle. After multiple attempts, I finally received the following response: "I was told you were emailed about that. You bought the truck as is..." Since then, I have received no further communication or assistance regarding this issue. 2. Lack of Management Response I asked James for his manager's name and phone number, which he provided. I have called the manager (Phil) three separate times and left a voicemail. To date, I have not received a single return call. 3. GAP Refund Inquiry I have also reached out numerous times to KiKi by phone and text regarding the $1000.00 GAP refund that I was told would be coming back to me. Again, I have received no response. I have not received the refund to date. At this point, I am left wondering: Do I need to physically come to the dealership just to get someone to respond to me? This has been, without question, the worst vehicle-buying experience I have ever had. The complete lack of communication and customer service after the sale is unacceptable. I am not asking for anything unreasonable. I simply wanted the dealership to help make things right by providing the jack and tools that should be with the truck. These are not luxury items; they are basic safety equipment. Ask yourselves this: Would you want your daughter, wife, mother, or any loved one stranded on the side of the road because their vehicle did not have the necessary equipment to change a tire? I am extremely disappointed in how this situation has been handled. The lack of response from James, his manager, and KiKi reflects very poorly on your dealership, and it leaves me with no confidence in recommending your business to anyone. As it stands, I will not purchase another vehicle from your dealership and will share my experience with friends and family. I would appreciate a prompt response and a resolution to these outstanding issues. More

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Daytona Toyota has been awesome to work with so far. Very welcoming and helpful, and appear to truly value their customers, which is more than I can say for some of the other dealerships I’ve worked wit Very welcoming and helpful, and appear to truly value their customers, which is more than I can say for some of the other dealerships I’ve worked with in the past! Po was very professional and actually WORKED with me to make sure I got the deal I wanted. Definitely will be working with him again in the future. More

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A friend referred me to Faron and he is everything she said about him. He is a gentleman, courteous and knowledge. He was more than patient with me during and after my purchasing a Rav 4 Hybrid. He pro said about him. He is a gentleman, courteous and knowledge. He was more than patient with me during and after my purchasing a Rav 4 Hybrid. He programmed the car to my phone and thoroughly explained all the Rav has to offer. I would highly recommend Faron. The day after purchasing my auto, I was very overwhelmed and stressed with having made such a large purchase. Brian Pummill a Sales Manager, went above and beyond understanding my concerns and presented several options for a resolution. Although, Daytona Toyota is a very busy dealership, I found it to be comfortable and very clean. All associates were friendly and helpful. More

by DENNIEZAP Verified Customer Verified Customer

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This is the fifth car I have purchased from DAYTONA TOYOTA over the past 20 years. They do their very best to get you into the car that you desire. Everyone is pleasant and professional. I will cont TOYOTA over the past 20 years. They do their very best to get you into the car that you desire. Everyone is pleasant and professional. I will continue to do business with Daytona Toyota and I recommend this dealership to anyone interested in purchasing a new vehicle! More

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I was to have the windows tinted and a protective plastic strip put on the bottom metal part of the doors to protect from scratching. I was given a loner to use and was told I did not need to bring it back strip put on the bottom metal part of the doors to protect from scratching. I was given a loner to use and was told I did not need to bring it back until all the work was done. I was called and told the work was done and to bring in the loner. When i got back to the dealership they said that I would need to come back another day to finish the work for the protective strips. This now caused me to reschedule my workday for them to get me another time and day to finish the work when they could have let the car stay in the shop and finish it the next day. I was also going to meet the person that was to teach me how to operate my new Pius plugin hybrid and that never happened. NOT A HAPPY CAMPER!! More

by herb5 Verified Customer Verified Customer

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Generally answer all questions. The waiting area is comfortable, the service desk pretty prompt. Some confusion re: actual problem with my wipers. Finally after 3 visits will hopef The waiting area is comfortable, the service desk pretty prompt. Some confusion re: actual problem with my wipers. Finally after 3 visits will hopefully be fixed More

by MARTILLOTTA61 Verified Customer Verified Customer

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Great service and friendly staff. Shoutouts to Jeff Michael, Patrick, and Kiki for their excellent service and dedication thanks a lot! Shoutouts to Jeff Michael, Patrick, and Kiki for their excellent service and dedication thanks a lot! More

by JGUTI201 Verified Customer Verified Customer

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Sales associate didn't know the details of vehicle and gave me incorrect information, don't work with the customer. Aggressive finance staff when refused the extra coverage insurance. gave me incorrect information, don't work with the customer. Aggressive finance staff when refused the extra coverage insurance. More

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great experience, great customer service, great people I'm a long time customer and keep coming back people I'm a long time customer and keep coming back More

by DVDM39 Verified Customer Verified Customer

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