Kiki Ikram Rosell

I went looking for a certain vehicle and found a much better sporty 4 Runner Limited awesome fun vehicle My sales person was Jeffrey B. Great guy Was very easy to talk to did his best to help me.Then better sporty 4 Runner Limited awesome fun vehicle My sales person was Jeffrey B. Great guy Was very easy to talk to did his best to help me.Then I went back and sold them a 2026 car I did not want anymore. I buy a car every year I will certainly see Jeffrey when I do The sales manager was also fare and strigjt with me.I will tell my friends who want a Toyota this is the place NO GAMES. More

by DROPINALINE14 Verified Customer Verified Customer

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Friendly knows what a customer wants and does the best to comply with customer wishes and works to make the experience a pleasure. Recommend this dealer ship to anybody who wants a fair deal comply with customer wishes and works to make the experience a pleasure. Recommend this dealer ship to anybody who wants a fair deal More

by DAVIDMOSER411 Verified Customer Verified Customer

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We have dealt with Daytona Toyota for many years and always found them helpful. The facility is clean. The employees are helpful and knowledgeable, and their product is excellent. always found them helpful. The facility is clean. The employees are helpful and knowledgeable, and their product is excellent. More

by JSCHRYSEN Verified Customer Verified Customer

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Po had a great approach and a very laid-back friendly attitude. No rushing no forcing, zero pressure. Let us pick what we wanted and got the price exactly where we told him it needed to be. Couldn’t ask attitude. No rushing no forcing, zero pressure. Let us pick what we wanted and got the price exactly where we told him it needed to be. Couldn’t ask for anyone better. If you’re looking for a Toyota in Daytona. You need to find Po. More

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Fallow is the epitome of outstanding customer service. He listens to your driving needs and helps you get the perfect vehicle. He addresses all of your questions with making you feel less than intelligent He listens to your driving needs and helps you get the perfect vehicle. He addresses all of your questions with making you feel less than intelligent 😊 He has great product knowledge. He malaise you are completely comfortable with your purchase. More

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Tristan was OUTSTANDING! He heard my needs and made it happen! Very professional! High recommend him ! He heard my needs and made it happen! Very professional! High recommend him ! More

by BABSNJ36 Verified Customer Verified Customer

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Faron was great. Very knowledgeable and helpful. Not pushy and helped make a good decision. One of the better salesman I’ve experienced. Very knowledgeable and helpful. Not pushy and helped make a good decision. One of the better salesman I’ve experienced. More

by MEADORJD Verified Customer Verified Customer

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very nice and professional place to buy a car pr truck. salesperson was very nice and professional at the same time,answering my questions and showing me everything I needed to see salesperson was very nice and professional at the same time,answering my questions and showing me everything I needed to see More

by FREDSHEALEY Verified Customer Verified Customer

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Our initial buying experience with Daytona Toyota was genuinely great. Even though we completed the entire process by email and telephone, Po was responsive, helpful, and made the remote purchase feel sm genuinely great. Even though we completed the entire process by email and telephone, Po was responsive, helpful, and made the remote purchase feel smooth and efficient. He also immediately mailed the missing USB cables for the new vehicle, which we appreciated. Unfortunately, everything after the paperwork was finalized has been a very different experience. For context, we have previously purchased our Toyotas through Luis Torres at Beaver Toyota, and he was always efficient, transparent, and honest. All paperwork was provided upfront, and we never had to chase down information. The only reason we chose Daytona Toyota this time was the promise of a lifetime warranty on the hybrid battery and hybrid components for the new RAV4 Hybrid — something Beaver could not offer. During the sales process, Daytona Toyota repeatedly assured us that this lifetime hybrid warranty would be included in the official warranty documents when we signed with finance. However, when we reached the financing stage with Kiki Rosell, this paperwork did not exist, and nothing in the documents reflected the warranty we had been promised. To her credit, Kiki did secure the teacher‑discounted rate through Space Coast Credit Union, which we appreciated. But when it came to GAP coverage, she only mentioned the dealership’s $1,500 GAP product, never disclosing that Space Coast Credit Union — the lender they used — offers the same GAP for $864 (refundable). Learning this afterward was extremely frustrating. The situation with Drive Connect was equally disappointing. Toyota’s Connected Services department explained that the Drive Connect trial simply needed to be provisioned by the dealership — a quick internal step. This matched what Po told us during the feature walkthrough: that all we needed to do was scan the QR code and the navigation features would activate. Instead, when we reached out for help, we received a dismissive and incorrect response telling us we needed to physically come into a Toyota dealership to resolve it. This directly contradicted everything we were told by Toyota Connected Services and by Po, and the issue is still unresolved. Communication after the sale was also lacking. Despite multiple attempts to follow up, Patrick Morris, the sales manager, did not respond. It took several days of follow‑up before we finally received a signed WE OWE form stating the lifetime hybrid battery and components coverage — something that should have been provided upfront, not after repeated requests. Patrick Morris also needs to stop promising a lifetime warranty on the hybrid battery and components with no limitation when this does not exist in the final paperwork. This same promise is being repeated by the sales department — specifically Po — and we were told they have been offering this for over a year. This is being used as a sales tactic, and Patrick repeatedly stated that Daytona Toyota is the only dealership offering it. Mr. Morris only replied after I stated in writing that the issues would be escalated to the General Manager and beyond, at which point he explained he had been out sick. While I appreciated the eventual response, it came only after escalation was mentioned, not through proactive customer service. The remote sales experience with Po was excellent, but the follow‑through, communication, and transparency after the sale have been far below expectations. Given our consistently positive experiences with Luis Torres at Beaver Toyota, this contrast was especially noticeable. More

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They went above and beyond for me. I am so grateful for all who helped make the deal happen. Incredible experience. I am so grateful for all who helped make the deal happen. Incredible experience. More

by candice.peiffer9363 Verified Customer Verified Customer

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