Kim Diaz
Kim Diaz at Group 1 Buick GMC South

Kim Diaz

Finance

Group 1 Buick GMC South

12820 Gulf Fwy
Houston, TX 77034

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4.9
44 Reviews
4.9

44 Reviews

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44 Reviews of Kim Diaz

September 27, 2025

Dealership Rating
Employee Rating

Very Large Dealership but staff is very friendly and informative. Very good selection and multiple trim levers to choose from. More

by murrayj1958
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Morelli , Michael Sparks

Sep 28, 2025

Group 1 Buick GMC South responded

Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2025

Dealership Rating
Employee Rating

Dealership was very nice and clean. The staff were nice and Adrian who helped me was great . I left with a new car the same day .. More

by francesrh.68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adrian

Sep 25, 2025

Group 1 Buick GMC South responded

Hello, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. Feel free to reach out to us if you need anything. Have a wonderful day.

September 05, 2025

Dealership Rating
Employee Rating

This location is absolutely the worst at sales and customer service. After you pay for a maintenance plan, they service attendants kept sneaking in an oil change charge after I explain over and over i More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony Morelli, Hannah Wilson, Frany Zepeda , Can you give less than a 1 star?

Sep 07, 2025

Group 1 Buick GMC South responded

Hello Joe, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and the frustration it caused. It’s never our intention for our customers to feel misled or receive service with anything less than respect and transparency. We take concerns like yours very seriously, especially regarding service charges, communication, and follow-up. I would like the opportunity to review your visit in detail and address the issues you mentioned. Please reach out to me directly at ecarrera@group1auto.com so I can personally look into this and work toward a resolution. We value your business and hope to regain your trust. Best regards, Elvin Carrera Service Manager

August 16, 2025

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Employee Rating

Best experience ever, made purchasing a new vehicle great , great staff , great sales people , loved everyone .. More

by Fwaits
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 17, 2025

Group 1 Buick GMC South responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!

August 08, 2025

Dealership Rating
Employee Rating

Beck and Masten never lets me down. I had an issue involving the service department and warranty. I was helped with this issue and I walked out the door with a fixed truck. The stuff at More

by Kevin Medina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 09, 2025

Group 1 Buick GMC South responded

Kevin, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! Please don't hesitate to reach out if there's anything additional we can do for you.

August 08, 2025

Dealership Rating
Employee Rating

Ada Passsin-was a pleasure to deal with! Everyone else was as well! Entire process was very smooth. They were more than willing to work with my needs and put me in the truck I wanted. I woul More

by Ed.schumske
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Ena Pasasin , Roy

Aug 09, 2025

Group 1 Buick GMC South responded

Ed, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

July 19, 2025

Dealership Rating
Employee Rating

Ralph was very patient and very knowledgeable. It was a pleasure working with him and his team More

by Jaylen1104
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 21, 2025

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

June 18, 2025

Dealership Rating
Employee Rating

From the moment I walked in, they were able to take care of everything I needed More

by janee.kendricks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 20, 2025

Group 1 Buick GMC South responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 01, 2025

Dealership Rating
Employee Rating

The customer service was excellent. Cody assisted me with my purchase and did an outstanding job helping me select my new truck. More

by ljg_12304
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 05, 2025

Group 1 Buick GMC South responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 24, 2025

Dealership Rating
Employee Rating

Ena worked with us for weeks to get us the perfect truck. She was easy to work with and no pressure. Beck and Masten south is lucky to have Ena as an employee. Overall our third time back was definitely a More

by Phillip201147
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 26, 2025

Group 1 Buick GMC South responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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