Kim Hausmann
Kim Hausmann at Jim Butler Chevrolet

Kim Hausmann | Page 188

Service Consultant

Jim Butler Chevrolet

759 Gravois Bluffs Blvd
Fenton, MO 63026

4.5
2,137 Reviews
4.5

2,137 Reviews

Write a Review

2137 Reviews of Kim Hausmann

July 26, 2019

Dealership Rating
Employee Rating

above and beyond I really do appreciate the level of commitment that Kim and George have too making sure that the customer (me) is happy and taken care of. I have bee More

by cchbud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George ( service manager )

Jul 26, 2019

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

July 25, 2019

Dealership Rating
Employee Rating

They assisted me in getting into an equinox after my truck I enjoy Jim Butler Chevrolet, I bought my 2015 Colorado from there excellent service, truly genuine caring people throughout the whole dealership. Wi More

by schoenbeck7789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Zarlingo , Alex Cox, Mike Gray

Jul 25, 2019

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet. We wish you safe travels in your new vehicle and look forward to seeing you again for your next purchase or service!

July 24, 2019

Dealership Rating
Employee Rating

Check engine light was on Had to take my 2018 Malibu in because the check engine light was on and Mrs. Kim hausmann got me in and checked out quickly and my car was ready in tw More

by babybear6190
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 24, 2019

Jim Butler Chevrolet responded

Thanks for your kind feedback! We're glad to hear that you had a positive experience with us and we were able to find and correct the problem! We're always here to help!

July 24, 2019

Dealership Rating

Service department not good for customer service. Not enough space. Bill Timmons was great. They put me through xxxx. Will not be buying another chevy from them. Had to add 5 words More

by lvoss1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 24, 2019

Jim Butler Chevrolet responded

We're sorry to hear that you feel this way, Mr. Voss. We truly did everything within our power to work with you and GM to find what was wrong with your vehicle and get it repaired as quickly as possible, at no charge to you. We're not sure what more we could have done. We hope you change your mind regarding working with us again, but regardless we wish you safe travels.

Jul 25, 2019

Jim Butler Chevrolet responded

We understand your frustration, Mr. Voss. However, when your vehicle was brought in all of those times it was not actively presenting with any problems. We went against normal protocol to help you as best we could by taking your vehicle in even though it was not acting up for us at all, let alone how you described. It took us driving your vehicle multiple times throughout the day to get any problems to present. We truly did everything we could. Safe travels.

Jul 25, 2019

lvoss1993 responded

Well of course it was no charge to me its a brand new car with a warranty. If you did everything in your power i wouldnt of had to be towed back twice in ONE day. You would have taken my car in and looked at it before saying "we cant do anything because no codes are showing". Before sending me back out in a vehicle with transmission issues. The issue was the shifter cable which wouldn't throw codes anyways. What you could have done was at least look at it but you didnt therefor i stand by my reveiw. My mind will not change and if i ever buy another vehicle it will be one of your competitors i buy from. The best part about my experience was Bill Timmons. He did everything in his power to help and tried to help me through a difficult time. if you had a review for just the service employees I would give Bill 5 stars.

July 24, 2019

Dealership Rating
Employee Rating

Air Conditioning Problem My air Condition on my Colorado truck was feeling up in the very hot humid weather. The people at Jim Butler Chevrolet could not have been nicer to w More

by woodmedic
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Alex Cox, John Zensen

Jul 24, 2019

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

July 23, 2019

Dealership Rating
Employee Rating

car maintenance Great customer service from the time I arrived until I left. My advisor was very friendly and kept me informed as she knew I had to go to work, very More

by ginfarrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa Perez

Jul 23, 2019

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

July 22, 2019

Dealership Rating

N/a. n/a Please do not ask for surveys again if you want to FORCE me to add a review, especially with a minimum word REQUIREMENT! My rating SHOULD be enough More

by mrothw8498
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Mike Johnson, Melissa Perez

Jul 23, 2019

Jim Butler Chevrolet responded

Thank you for your 5-star review! We understand your time is valuable and do apologize for the required length. DealerRater feels that the story of the experience is just as important as the score, and a star rating without a story doesn’t convey why the experience was exceptional or what issues were encountered. That being said, we do send multiple other surveys that do not require anything to be written. If you would prefer to just do those surveys, you are more than welcome to do so! We hope your next visit with Jim Butler Chevrolet is just as positive as your last one! Safe travels.

July 22, 2019

Dealership Rating
Employee Rating

Oil change Went in for an oil change expected a 90 minute wait time, only 60 minutes. Always friendly and knowledgeable service staff very nice waiting area. More

by cclark8030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill

Jul 23, 2019

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

July 17, 2019

Dealership Rating
Employee Rating

Friendly service with a bit of a wait even with appointment Everyone you deal with is friendly and courteous. Unfortunately even with an appointment you are going to be waiting over an hour for an oil change a More

by jeremytdennison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Johnson, Melissa Perez

Jul 17, 2019

Jim Butler Chevrolet responded

Thanks for your kind feedback! We're glad to hear that you had a mostly positive experience with us! We hope to really wow you and earn 5 stars for your next visit!

July 15, 2019

Dealership Rating
Employee Rating

Warranty Repair Quick, responsive customer service and communicated with me about repairs while my car was in shop. They are all about outstanding service. I definite More

by lisawileman3
Recommend Dealer
Yes

Other Employees Tagged: Mike Johnson, Melissa Perez, Tyler Sparks

Jul 15, 2019

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

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