Kim Hausmann
Kim Hausmann at Jim Butler Chevrolet

Kim Hausmann | Page 189

Service Consultant

Jim Butler Chevrolet

759 Gravois Bluffs Blvd
Fenton, MO 63026

4.5
2,137 Reviews
4.5

2,137 Reviews

Write a Review

2137 Reviews of Kim Hausmann

July 11, 2019

Dealership Rating
Employee Rating

Fast and Freindly Everything went smooth and quicker than I anticipated. Kim was very friendly! Scott helped with setting up the appointment and was very courteous as u More

by keithriehn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Johnson

Jul 11, 2019

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

July 10, 2019

Dealership Rating
Employee Rating

warranty work Jim Butler has been very good from the purchase of my 2018 Duramax/Diesel truck, the salesman John Zensen and Kim Hausmann in the service departmen More

by tucker9649
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 11, 2019

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

July 10, 2019

Dealership Rating
Employee Rating

Jim Butlers Mechanics Take Forever We were told our thermostat would be put in and done by Tuesday at the latest so we dropped our car off the Friday before Monday. We call Tuesday and More

by amberloane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tim Rhame, Don Bay, Doug Darr, Mike Zarlingo, Stacey Thornton , Alex Cox, Mike Johnson, Mike Marshall, Melissa Perez, I didn’t work with any these employees they just made me pick ten employees I worked with. I only walked with Mike Johnson and the Main service manager

Jul 10, 2019

Jim Butler Chevrolet responded

Thank you for sharing your experience with us. We understand your frustration with things not being done as quickly as either of us would have liked. Part of the delay may have been that we do not have Journeyman technicians (the level of trained mechanic that was needed to do your repairs) on the weekends. So, while your vehicle was here, it was not able to be worked on until we had a Journeyman available. Electronic problems can take quite a long time to diagnose, as there can be many causes to a single problem. There are literally thousands of wires and components that need to be checked, and we're glad we were so thorough and found the additional components needed to get your vehicle running safely. We do apologize for the additional wait, but we're glad we were able to make sure your vehicle was returned to you in the best possible condition. We hope your next visit with us is less complex so things go faster for you. Safe travels!

July 09, 2019

Dealership Rating
Employee Rating

Courteous and friendly. Svc incomplete and dmage 2 vehicle. Counter service employees very professional and courteous. When car was returned contents of glove box were in disarray, tire inflation system not res More

by vernerdiversified
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 09, 2019

Jim Butler Chevrolet responded

We're sorry to hear that you didn't have a 5 star experience with our service department. When replacing the AC pollen filter as requested for your last visit, it does require removing parts of the dash. This may have been the cause of things being moved in your glove box. We understand that if you were not informed of the details of what replacing the filter took, you may have been surprised by things being moved. We can assure you that nothing malicious or nefarious happened with that situation. We're sorry to hear about the tear in the center arm rest and are happy to check our cameras to see what may have happened and to ensure that it is new. We are glad we corrected the TMPS setting and that the rest of our team took great care of you. We do apologize for the inconvenience of having to come back. If you would like to discuss further, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

July 04, 2019

Dealership Rating
Employee Rating

I had a good experience with Jim Butler Chevrolet service . As a person who does not like to go to have cars serviced, because of the condition of some shop. I was very comfortable and had a pleasant experienc More

by missyttw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andrew Kleve

Jul 08, 2019

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

July 02, 2019

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Employee Rating

Sunroof and back window wouldn’t open or close. Took the truck in due to sunroof and rear window wouldn’t open or close and a steering sensor needed adjustment. Work was completed in a reasonable ti More

by jlehmann0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 02, 2019

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

June 30, 2019

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Employee Rating

good experience Kim was helpful when deciding what I wanted done. She wasn't pushy and I appreciated that. I am on a fixed income, so I had to watch the pricing. The More

by beverlyhannick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 01, 2019

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

June 28, 2019

Dealership Rating
Employee Rating

quick and easy Dropped off and picked up when I requested The work I requested was done and Kim was excellent to work with. I will be back. More

by LYNDALWILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 28, 2019

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

June 27, 2019

Dealership Rating
Employee Rating

The wait time was less than usual, I like that as my time is Service was better than my recent visits, the wait time was much better. Check out was lengthy, but one person trying to check out many. My car was pl More

by jmoore_1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 27, 2019

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad your last visit was an improvement on your previous visits! We hope to continue to improve going forward. See you next time!

June 26, 2019

Dealership Rating
Employee Rating

Always welcoming and efficient! I am very happy I've switched over to Butler to get my car serviced as the customer service is superior! Thank you for being helpful and efficient. More

by maineone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Johnson

Jun 26, 2019

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

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