Kim Hausmann
Kim Hausmann at Jim Butler Chevrolet

Kim Hausmann | Page 198

Service Consultant

Jim Butler Chevrolet

759 Gravois Bluffs Blvd
Fenton, MO 63026

4.5
2,137 Reviews
4.5

2,137 Reviews

Write a Review

2137 Reviews of Kim Hausmann

February 21, 2019

Dealership Rating
Employee Rating

Excellent I loved the services department and others too. I would let everyone know about the great service. I’m going to come back soon for a truck More

by digginggirl60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Forbus,Patrick Piper

Feb 21, 2019

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

February 21, 2019

Dealership Rating
Employee Rating

Service guys did everything to make sure my car was tip top. The service guys were great, knowledgeable and helped and helped out greatly with all my car need or troubles at the time of my service. More

by thomas.stockmann.87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Johnson, Melissa Perez

Feb 21, 2019

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

February 15, 2019

Dealership Rating
Employee Rating

Great service, very helpful Everyone very helpful, service was excellent. Mike listened and showed me what I was looking for. This is the second truck that I’ve bought from Jim More

by kvermillon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Harmon, Robert Schneider

Feb 15, 2019

Jim Butler Chevrolet responded

Thank you for your 5-star review and your repeat business!! We'll make sure to let Mike H know what a great job he did for your visit with us. Thank you for being a part of the Jim Butler family!

February 15, 2019

Dealership Rating
Employee Rating

Chevrolet's best service friend!! Always a good experience. If you need service, you will always feel like you are among friends. Everyone I work with are truly my best friends. Alw More

by brandel578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 15, 2019

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

February 13, 2019

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Employee Rating

Pleasant Experience I scheduled an oil change and regular maintenance. Kim Haussmann assisted me. She was very friendly and thorough. Everything went according to schedul More

by steven.meissner89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 14, 2019

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We'll make sure to let Kim know that she did a great job! We're always here to help!

February 12, 2019

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Employee Rating

Overbooked I went in for an oil change and spent 2 and a half hours in the lobby. Most of the time, no one was moving, seats just continued to pile up. I appreci More

by samikrechel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 12, 2019

Jim Butler Chevrolet responded

Thank you for sharing your experience with us. We're glad you enjoyed working with Kim, Casey and Tyler! We do understand your frustration with the longer than usual wait time and the confusion at check out. We are constantly working to improve our wait times for routine maintenance and we hope that is reflected on your future visits. We also apologize that there was not someone there to get your keys for you. We are in the middle of some big changes to our processes and the construction of our Service Department which has led to some confusion. We do very much hope that your next visit will be more pleasant and all of the construction will be done by then!

February 12, 2019

Dealership Rating
Employee Rating

Prompt courteous service The crew got me in and out, evaluating and documenting the problem promptly. There was a response on my home phone before I even got home . More

by cyberworm03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 12, 2019

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

February 12, 2019

Dealership Rating
Employee Rating

Routine maint. visit For an oil change and tire rotation I got in and out in a reasonable amount of time. I don't care much for the suggestive service sales tactics, but I More

by kd0epa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 12, 2019

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad you were satisfied with your experience overall! We're sorry to hear that you felt you were pressured to get additional services and that we left too many voicemails trying to find our very expensive tool. We do always want to let our customers know when vehicles are due for additional routine maintenance to keep their vehicles running at optimal efficiency and as safely as possible! We do sincerely appreciate your business and we look forward to continuing to improve.

February 11, 2019

Dealership Rating
Employee Rating

Bait and Switch Bought truck new at Jim Butler. Came in for standard oil change. Was quoted 59.95. At check out , was charged $80.95. For an oil change !! More

by DTOWER655
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 11, 2019

Jim Butler Chevrolet responded

Thank you for sharing your experience with us, Dennis, but we are deeply disappointed by the slanderous accusation of participating in a "Bait and Switch." We do appreciate your business with us and bringing in your 2010 Silverado. For your truck they should have quoted you $69.95 before taxes and HAZMAT fees. There is currently a $15 mail in rebate that may have been quoted to you bringing your total down to $54.95 after mail in rebate (which we are happy to provide to you if you did not pick one up at check out). The difference between the $69.95 and the $80.59 that you paid is due to taxes and HAZMAT fees, which you would incur regardless of where you took your vehicle to get the oil change done. This was detailed on your itemized receipt. We are very competitive with our pricing and we can assure you that you are getting a great deal and have not been ripped off! If you would like the mail-in rebate sent to you with instructions to redeem it, please reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

February 11, 2019

Dealership Rating
Employee Rating

Service Everything was great did what they said no problems in and out thanks took care of a minor recall. Always pleasant. I would and have recommended for s More

by steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 11, 2019

Jim Butler Chevrolet responded

Thank you very much for your business and your recommendation! We're so glad that our whole team took great care of you while you were here! We look forward to working with you again next time!

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