Kim Wolfram | Page 97

Kim Wolfram is one of the best Service Advisors I have had the pleasure of dealing with. She goes beyond her job to take care of her customers. had the pleasure of dealing with. She goes beyond her job to take care of her customers. More

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Kim communicates well, both listening and explaining. Ensure the reasons for the repairs, option and cost were clear and agreed upon. Willing to allow me to see the issues and talk to the mechanic. Ens Ensure the reasons for the repairs, option and cost were clear and agreed upon. Willing to allow me to see the issues and talk to the mechanic. Ensure my wishs for the handling of the vehicle we followed More

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Kim, has very good people skills and does a good job of inter-acting with customers. She asked good questions re: the reason for the visit. She also does a good job of communicating and follow up. inter-acting with customers. She asked good questions re: the reason for the visit. She also does a good job of communicating and follow up. More

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Kim expresses a concern, no matter how small, on my questions and needs. She speaks in terms a non-mechanic can understand. The customer waiting room is clean and comfortable. Taking a vehicle in for s questions and needs. She speaks in terms a non-mechanic can understand. The customer waiting room is clean and comfortable. Taking a vehicle in for service is not the most pleasant activity, but she makes it tolerable. More

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Kim did a wonderful job. I enjoyed the service. She made sure that everything was fine. The service department is excellent and very nice and friendly. sure that everything was fine. The service department is excellent and very nice and friendly. More

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Brought my Escape in for repair work. Kim, as usual, took good care of me and explained everything that was to be done, also informing me of any discounts that I had acquired. I will request her again took good care of me and explained everything that was to be done, also informing me of any discounts that I had acquired. I will request her again for future service. More

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Kim Wolfram is always very pleasant and helpful whenever I bring our vehicle in for service. She is always able to answer my questions in a knowledgeable manner. She always makes sure that I get all the p I bring our vehicle in for service. She is always able to answer my questions in a knowledgeable manner. She always makes sure that I get all the possible discounts that are available. And nowadays every penny counts! I will continue to use Kim as my Ford Service Tech More

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I was not sure if I should classify this as a service or sales rating...we took our 2012 Escape in for it's 30K mile service, Kim set us up and we went to the customer lounge to relax. We had our free coff sales rating...we took our 2012 Escape in for it's 30K mile service, Kim set us up and we went to the customer lounge to relax. We had our free coffee and treats, watched a little bit of news and decided to take a walk to the new car lot. Dave Mott sold us our 2012 Escape, that was a great experience so we stopped in to say Hello, he took a walk with us and we looked at the new and improved 2013 Escapes. Before we knew it, Dave was writing us up a deal!! We were able to trade in 2 of our "extra" vehicles and got a fair trade in price. Once again Klaben Ford met all of our needs, service and sales, with the professionalism and courtesy. I cannot say enough about Kim Wolfram in service and Dave Mott in sales, of course I would recommend Klaben, I am a repeat customer!! More

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This service department always makes you feel very comfortable. Kim is fantastic and she is very detail minded and my car is always ready when promised. comfortable. Kim is fantastic and she is very detail minded and my car is always ready when promised. More

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Took my 2103 Focus ST in to have a Ford TSB performed and for my 5,000 mile inspection. As always Kim takes very good care of me and is very courteous and kind. She always take the time to go over everything for my 5,000 mile inspection. As always Kim takes very good care of me and is very courteous and kind. She always take the time to go over everything that has/will be done and explains anything I have concerns with! I would highly recommend the Klaben Ford service department and espcially Kim as a service adviser! :) More

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