Kim Wolfram

"5 Star Dealership"

- jkirin Verified Customer

Whether buying a new or used vehicle or having it served by Klaben this is the place you want to visit for a great experience every time! Thank you again Nate and Kim!

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"Routine Service"

- BWISE1 Verified Customer

As always, excellent service. My rental car was ready ad waiting. Prompt efficient service techs, always friendly and polite. Kim is great! I always recommend Klaben for purchasing a vehicle and outstanding service in all areas.

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"Awesome "

- Lynn Harris LYNN_HARRIS71 Verified Customer

Positive experience at your service department. Joe French was courteous, knowledgeable, and professional. I was very upset when my car would not start that morning, finally got someone to give me a jump and was advised the battery was bad. Past experience at Klaben service in Kent prompted me to drive from Mayfield hts to Kent even though I did not have an appointment. Battery was replaced and other issues addressed. I am glad my confidence in your service department made me make the right.decision!

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"Part recall"

- Jbugsstylin Verified Customer

I love Klaben Ford they are friendly, honest and do things the right way. I love that you have option to stay or have a rental when having a service done.

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"Quick, easy and friendly"

- Rick Verified Customer

Recently bought a car that need a recall completed. It only took 45 minutes for them to complete the job and I was on my way. They have always been great with service!

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"Even though they were very busy - got in and out quickly!"

- Bookbug1125 Verified Customer

Got in without having to wait and as usual very helpful and friendly service. They always keep us informed of any recalls that there may be on the vehicle, which is very helpful.

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"Routine service"

- MARYG58 Verified Customer

My experience with Klaben service department is always a positive experience. They get the job done in a timely manner. Their staff greets you with you with a smile and explain what services are required. No high pressure

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"Kim Wolfram is awesome and is always professional"

- ALAFOUNTAIN Verified Customer

Kim always makes me feel like I am one of her most important customers. During this last visit, she asked the service manager for help with a warranty problem and they made me very happy with the results. This is why I drive from Medina to come here.

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"Quickly losing my faith in their service"

- mmarsh8 Verified Customer

A new pan was installed under the transmission, without anyone even telling me and one of the screws that holds it up was not even attached so it was hanging under my truck. This is the second time, out of 6, that something was not completed on a routine oil change. The first was they forgot to tighten the lug nuts on one of my tires, after a rotation, so the tire was wobbling and almost came completely off. I'm getting very concerned with their service department and it's a shame because I really like the folks I deal with.

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"First routine service on my Fusion"

- Victor Pallotta Verified Customer

I was met with friendly sales and service professionals- My questions were all answered and my vehicle was given thorough and quick service. I would recommend Klaben to anyone looking for a Ford.

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