"Diagnosis and repair of hood latch."
A third party added a tow hitch to the front of our Ford SUV so that it can be towed by our motor home.
When finished, the hood was jammed and could not be opened. Klaben service was able to open the hood and determined that the latch was bent. Klaben then worked with the 3rd Party to replace the latch.
"Certified Pre Owned F150"
I get all my service on both of my vehicles from Klaben Ford, Kent. The service department is top notch and delivers excellent service. Nate Bryant and Kim Wolfram are the BEST!!
"Awesome customer satisfaction "
I brought my Fusion in for service and meandered over to the sales department to consider an Escape. I had one years ago and was ready for another. Tyler gave me several options and I settled on a lovely blue Escape that was a loaner car from the service department. I am delighted with my choice and Kim in the service department is a huge reason I stay with Klaben! Thanks!
"Great customer setvice"
I purchased a pre-owned 2016 Ford Focus From Nate Bryant in the spring. I had phoned him before coming out to the dealership and told him what I was looking for and what I wanted to purchase. He had the vehicle I was looking for waiting for me. Very impressive. I had to have my car serviced because it was lagging and sluggish. We thought it might be the transmission. Nate went above and beyond by bringing a loaner out to my job in Westfield Center and taking my vehicle back to the Kent Service shop. My clutch needed to be replaced. Nate had Kim at the Service center keep In constant communication with me about my vehicle and what was happening. Everything was under warranty. Nate made sure I was at complete ease and that my days were not interrupted or inconvenienced in any way. Nate even drove my car back to me at my residence in Lodi late on a rainy Friday night and picked up the loaner. Now that is customer service above and beyond. I would highly recommend this dealership because of Nate Bryant. What impressed me the most about Nate is that he is very personable and knowledgeable about what Klaben and Ford are about. I would highly recommend anyone purchase a car from Nate. He is a very loyal and dedicated employee who makes Klaben a notch above the competition. My journey with Klaben was worth the trip to meet Nate.
"Bought Certified Pre-Owned from Klaben"
I recently traded in my 8 year old Ford Escape for a certified pre-owned Ford Explorer. I couldn’t be happier with my car and buying experience from Klaben. The staff were all extremely accommodating and helpful. Specifically, Nate and Doug were top notch. Nate helped me through the whole process and and answered all my questions without hesitation. Doug and Nate worked with me to get me in a contract I was comfortable with. I plan on dealing with Klaben for many years to come.
"Professional and prompt!"
Klaben team sets the bar high. The service professionals listen to your needs and consult you without 'selling' you. I am always very confident with their recommendations.
- KATHRYN TINKER
No waiting upon stopping in. I ran over curb and the tire became flat. Klaben analyzed the tire told me I needed a new one, ordered the tire, put it on
"Oil change both vehicles "
Klaben ford is the best dealership around. Always friendly staff and we are treated like family there. Both sales and service departments are wonderful to work with
"Klaben was great experience"
Klaben Ford in Kent, Ohio is a wonderful dealership who provides quality service with quality people. They truly go above and beyond to make your experience as comfortable as possible. They have always treated me very well and if there ever was a problem worked hard for a resolution that was equitable for both parties. I have been a Klaben customer since I was 16 years old and plan to never change. I highly recommend Klaben Ford because of the warmth, kindness and service the people there provide the customer.
"Consistently Superior Service"
We have been going to KLABEN for many years. In fact we would never consider going anywhere else. Sales and service is consistently superb and this visit was no different. Kim Wolfram is preofessional, extremely knowledgeable and friendly. In addition to the service needed, I walked over to say hello to Dan Peters and he helped me with the wi fi hotspot feature. I could never offer enough great comments about these two exceptional employees!
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