Kimberly Douglas Appelberg | Page 2

I enjoyed the opportunity to test drive several models. With the trim levels avaible, my great experience landed me on a white 2026 Hyundai Kona SEL Primium. With the trim levels avaible, my great experience landed me on a white 2026 Hyundai Kona SEL Primium. More

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Woody was absolutely phenomenal with his ability to locate a vehicle, communicate, put your best interest as priority and deliver on his commitments. Woody went above and I mean above and beyond to mak locate a vehicle, communicate, put your best interest as priority and deliver on his commitments. Woody went above and I mean above and beyond to make the selection of my purchase, in addition to the closing the deal extremely quick and easy. If ever there was perfection in a partnership with a salesman, Woody is most certainly the guy to bring it to you. I say this because this is my second experience purchasing a vehicle under Woody at two different dealerships ( Easter Shore and now Allen Turner) and the experience is always exceptional. My Dad, Mom and sister have also purchased vehicles with Woody (Tucsons, Santa Fe's, Sonata's and Elantra's). Woody has great networking abilities and has the resources to support your needs and desires due to the respect he has in the business. Woody also builds relationships with his clients and maintains the friendliness, even after you've bought the vehicle. It's also worth noting that Woody has put on full display his ability to shop the market for the right vehicle your desire even if it's not on the lot. Woody had to do this twice for me with the 2020 Tucson (from California) and 2026 Tucson (from Louisiana). John the Financier at Allen Turner made what could be the most time consuming and stressful part of closure be extremely quick. John broke everything down with great detail yet in a timely manner while making sense of each document prior to signature. The communication and friendliness by John made for an enjoyable signoff on the financials to be smooth and pleasant. He values your needs and offers great insight to added policies/package deals for maintenance. He brings real world scenarios into the equation both present and future to help you think long term. Allen Turner overall has an amazing layout, location, vehicle selection, deals and above all OUTSTANDING STAFF!! I drove from the Gulf Coast of Alabama to Pensacola just to do business with Woody and I can assure you I'm not the only one willing to make extensive drives to come to this location. SEE WOODY WATSON AT ALLEN TURNER IN PENSACOLA, FLORIDA!! More

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Every member of the Allen Turner Hyundai team treat you with the utmost respect and courtesy. They are highly professional at their work. I felt very confident that I was getting the best deal possible for with the utmost respect and courtesy. They are highly professional at their work. I felt very confident that I was getting the best deal possible for the vehicle I wanted to purchase. More

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Sawyer Martin is absolutely awesome. There was a problem with getting the exact vehicle from a dealer who didn’t want to have miles put on the car they were getting in trade so it turned There was a problem with getting the exact vehicle from a dealer who didn’t want to have miles put on the car they were getting in trade so it turned into a 2 week transport wait. Sawyer kept me up-to-date on everything and was helpful in every way and never made me feel like a bother. John did the paperwork and made it easier than other car purchases I have had. Looking forward to having good maintenance experiences with the dealership. More

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Troy was very helpful . A matter of fact I didn't come to purchase, but your Santa Fe and Troy's knowledge of it sold me. Troy's is outstanding....period. John in finance di A matter of fact I didn't come to purchase, but your Santa Fe and Troy's knowledge of it sold me. Troy's is outstanding....period. John in finance did a spectacular job too. Just a great team. Real please to buy at Allen Turner Hyundai. 👍 More

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Awesome job by all involved ,What great experience! You have an amazing staff that I dealt with and keep doing what y'all are doing. You have an amazing staff that I dealt with and keep doing what y'all are doing. More

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Alyssa and her team are very kind and helpful through the purchasing process. They also have a great service department! purchasing process. They also have a great service department! More

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Second time leasing a car here. Great experience from all with Kim, Sawyer and Alyssa delivering exceptional service. Thank you Allen Turner , you have an awesome team. Great experience from all with Kim, Sawyer and Alyssa delivering exceptional service. Thank you Allen Turner , you have an awesome team. More

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Working with Chris was, as always, a great experience. This is the fourth vehicle we have purchased through him, and he consistently proves to be professional, knowledgeable, and easy to work with. Along This is the fourth vehicle we have purchased through him, and he consistently proves to be professional, knowledgeable, and easy to work with. Along with Kim—who is fantastic at what she does—she truly helps make buying a vehicle from Allen Turner a pleasant experience. Unfortunately, the finance portion of the process was the complete opposite. Had I known we would be dealing with John again, I would have chosen to shop elsewhere. After such a smooth and positive experience with Chris and Kim, the interaction with John entirely overshadowed it. I am honestly still surprised that I stayed and tolerated the way we were treated. John was extremely aggressive and pushy—exactly the kind of finance experience that makes people dread car shopping. I believe I was so taken aback by his behavior that I didn’t walk out, something I deeply regret now. What continues to replay in my mind is John saying to us: “Have you ever totaled a car? Doesn’t seem like it. And without GAP insurance, you have to go through six hurricane seasons with this car. When it’s totaled—and the value won’t be there—you’ll have to decide whether to keep paying on the negative balance monthly or figure out how to pay the remaining balance in full, because insurance will not cover it.” When we pushed back again and my husband explained that this was not our first car purchase and that we understood how this works, John looked at my husband and said, “Is this your car or hers?” That question was not only irrelevant but also inappropriate. He is my husband, has worked in finance for over 20 years, and together we have purchased nearly 20 vehicles over the course of our marriage—some in my name and some in his. We have never experienced a comment like that from anyone in this industry. This was also not our first negative interaction with John. When my daughter purchased her vehicle, John initially had the interest rate wrong. When my husband pointed it out, John became defensive and argued that my husband did not know what he was talking about. My husband was correct, and John ultimately had to redo the paperwork. To be clear, Chris is an outstanding salesman and I would work with him again without hesitation. Kim is excellent and always a pleasure to work with. However, John should not be in a customer-facing position. He made me second-guess my entire purchase, made me feel belittled, and left me feeling frustrated and upset long after the transaction was complete. I genuinely regret not walking out of his office. More

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Very professional crew. They made the whole process easy. Dean and Lexi were outstanding. Great job. They made the whole process easy. Dean and Lexi were outstanding. Great job. More

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