Kimberly Heath
Kimberly Heath at Gettel Acura

Kimberly Heath | Page 11

Assistant Service Manager

Gettel Acura

4891 Clark Rd.
Sarasota, FL 34233

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4.9
235 Reviews
4.9

235 Reviews

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235 Reviews of Kimberly Heath

July 19, 2023

Dealership Rating
Employee Rating

Fairly quick in and out. Car was meticulously cleaned after service. Kimber did not push service that were close but not due yet. More

by MadTony33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2023

Gettel Acura responded

Tony, Thank you for taking the time to tell us about your experience with Kimber and our dealership. We aim to serve at the highest level and glad to hear you were satisfied with your service. Please let us know if there is anything further we can do to assist and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

July 16, 2023

Dealership Rating
Employee Rating

Excellent customer service, upfront costs and thorough process. Very happy with Kimber as my service advisor More

by Acuragirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2023

Gettel Acura responded

Thank you for taking the time to leave us your amazing review and for telling us about your experience with Kimber. We greatly appreciate you as one of our VIP clients and look forward to assisting with all of your automotive needs. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

July 13, 2023

Dealership Rating
Employee Rating

Have had several very positive experiences BUT SOME NOT SO AS WELL!! Time w. Maddie. Always been positive; usually w. Jeff as well. More

by GO BILLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Madison Quinn, Haven’t worked w. Above people. VERY NEGATIVE EXPERIENCE W. FINANCE AFTER MDX lease in ‘16.

Jul 17, 2023

Gettel Acura responded

Thank you for taking the time to leave us a review about your most recent service experience. We understand you had some experiences in the past that were not so positive and we have made many changes since 2016 to improve our team for the better. Hopefully it will only be positive experiences from here on out. Please let us know if there is anything further we can do to assist and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

July 09, 2023

Dealership Rating
Employee Rating

Easy to work with! Kimber did a great job and very informative!! Glad to be your customer since 2018! More

by MMAURER453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christine Hoffman , Madison Quinn

Jul 09, 2023

Gettel Acura responded

Mr Maurer, Thank you for taking the time to leave us an amazing review and for telling us about your experience with Kimberly and our team. We greatly appreciate you choosing our dealership to service your vehicle for so many years. Please let us know if there is anything further we can do to assist and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

July 03, 2023

Dealership Rating
Employee Rating

Had afternoon appointment and waited on service. They offer complimentary soft drinks and snacks while waiting but not for afternoon appointments they proceeded to remove them right after I sat down More

by jimmygammell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christine Hoffman , Madison Quinn

Jul 10, 2023

Gettel Acura responded

Jimmy, I do apologize your experience with us warranted a one-star review. It is required to put away sugary snacks/drinks when our service department is getting ready to close. There is water, coffee and tea still left out for every client to enjoy. Part of our service process is a complimentary inspection where tires are looked at and no nail was reported being on our lot. When we received your call about a tire puncture, our service department had already closed and we had no technicians on site to assist. An advisor did recommend using the inflator kit to get the vehicle back to the shop where a loaner was offered while we get the vehicle fixed the next morning. We are sorry you were unable to make it back in and had to take care of this issue yourself. Please feel free to reach out to me directly if you would like to discuss more about your experience and how we can further assist. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 24, 2023

Dealership Rating
Employee Rating

I have been associated with Gettel Acura of Sarasota for the past seven years. I appreciate the courtesy and professionalism of the staff. More

by battoleo
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Anthony Lopez-Mora, Abby Nichols, Roger Weidner

Jun 30, 2023

Gettel Acura responded

Thank you for sharing your experience with our sales, finance and our service team. We appreciate the great review and will make sure we share this with all of our team. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 23, 2023

Dealership Rating
Employee Rating

Good work, but somewhat expensive. Seems to be trustworthy. I only trust an Acura dealer to work on my MDX. More

by JMS0905
Service Price Transparency
Recommend Dealer
Yes
Jun 30, 2023

Gettel Acura responded

Thank you for the review about our service department and we appreciate you trusting us to work on your Acura. Unfortunately over time everything increases including both the cost of items and the labor to install those items. We are always comparing our prices though to make sure we are priced to what other dealers charge as well to make sure our clients are getting a competitive price along with our great service. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 22, 2023

Dealership Rating
Employee Rating

I scheduled an appointment to have my key fab programmed. The work was performed in about an hour as planned. More

by rgirard098
Service Price Transparency
Recommend Dealer
Yes
Jun 30, 2023

Gettel Acura responded

Thank you for the review and I am glad to hear that you were able to get your work done within a timely manner. We do our best to keep our time promised so we appreciate sharing your experience. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 22, 2023

Dealership Rating
Employee Rating

The service department was every bit as eager and responsive to my issues as I expected. I couldn’t be happier with the quality of service, and their timely resolution to my problem. This care makes More

by BELLIOTT4
Service Price Transparency
Recommend Dealer
Yes
Jun 30, 2023

Gettel Acura responded

Thank you so much for the great review about your service visit with Kimber. We are very fortunate to have her as an advisor and will make sure she sees this amazing review! Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 19, 2023

Dealership Rating
Employee Rating

I always receive excellent service from Kimber. She checks with the garage to see how much time is left to complete the service on my car. I feel appreciated for choosing Gettel Acura. More

by carolcdp5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2023

Gettel Acura responded

Thank you for sharing such a great experience with Kimber and our service team. We appreciate this review very much and we will make sure Kimber sees this amazing compliment to her work. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

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