Kimberly Heath | Page 22

The service is great. Kimber is an exceptional service advisor. Do not lose this woman. She has taken great care of me over the years. Kimber is an exceptional service advisor. Do not lose this woman. She has taken great care of me over the years. More

by scott Verified Customer Verified Customer

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The first service advisor I walk into his office and asked if he could help me for a minute and he proceeded to turn away and pick up the phone , I then proceeded on and Kimber Helped me and was awesom asked if he could help me for a minute and he proceeded to turn away and pick up the phone , I then proceeded on and Kimber Helped me and was awesome . I had just moved to the state of Florida24 hours before and air conditioner wasn’t working , she got me a loaner car . This is our 7 th acura . Starting with an NSX , I appreciated her assistance and professionalism, thanks Kimber More

by Lisachadwickco Verified Customer Verified Customer

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The waiting area is very nice with complimentary drinks. and snack available for the customers and snack available for the customers More

by freddie3815 Verified Customer Verified Customer

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Kimber was my service advisor and I go to her all the time because she’s excellent with her customers. time because she’s excellent with her customers. More

by ANURSECHAT1 Verified Customer Verified Customer

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I like the dealership and service. The service is always excellent. I'm very pleased with the work. The service is always excellent. I'm very pleased with the work. More

by REEDPATTY Verified Customer Verified Customer

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Great professionalism & follow up during trying times. Our sales rep was extremely knowledgeable. The finance team was very accommodating. Our sales rep was extremely knowledgeable. The finance team was very accommodating. More

by J.B.MESSER5152 Verified Customer Verified Customer

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Service reps are pleasant, facitirs are clean, and we get good service. Deliver what they promise. good service. Deliver what they promise. More

by LISAMATTHEWS Verified Customer Verified Customer

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I’m usually delighted with the service department and Kimberly is awesome. However, I was disappointed with the $100 wash/wax/detail that I had done. There was still sand/dirt next to the door jambs whe Kimberly is awesome. However, I was disappointed with the $100 wash/wax/detail that I had done. There was still sand/dirt next to the door jambs where I can’t get to with my big hose and quite a few smudges and water spray spits on the windows. It’s been my experience that detailers use small crevice attachments and make sure that the windows are spotless. 🤷🏻‍♀️ More

by Suzy Verified Customer Verified Customer

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Excellent service manager. .Kimber Heath..proactive, no inconvenience, very timely, great loaner car, car was clean when finished .Kimber Heath..proactive, no inconvenience, very timely, great loaner car, car was clean when finished More

by SCHLOPECKI Verified Customer Verified Customer

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Called for a oil change but had to ask a few times just to get pricing . Finally around $60. Made a appointment, after reviewing vehicle history I was advised I needed additional $859.90 of recommended se to get pricing . Finally around $60. Made a appointment, after reviewing vehicle history I was advised I needed additional $859.90 of recommended services. I declined and proceeded with just the oil change. Went to see a mechanic I had dealt with years ago. Asked for his advice for these services. I was told maybe one would need to be done anytime soon. I was hoping to build a trust with Gettel Acura! I'm not surprised with this but I would say to others maybe a second opinion might help save you some money. The dealership I dealt with for 5 years in Tennessee never pulled these tactics. I'll go back to them when I replace my Acura. All of these services were recommended without ever looking at the car. I received a courtesy call today asking if Gettle Acura reached my expectations. I had a feeling that what happened was standard operating procedures. So I said yes Gettle reached all my expectations and more. She seemed happy with my response. More

by Brian Verified Customer Verified Customer

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