Slow, unresponsive, expensive, long delays, no
communication, Lost parts, unanswered voicemails, Enterprise loaner, Dave our ordered parts to other customers, we will not by back as a customer. An
communication, Lost parts, unanswered voicemails, Enterprise loaner, Dave our ordered parts to other customers, we will not by back as a customer. And we will not recommend Gettel more likely to tell people to stay away.
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by Amris
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Christine Hoffman,
Sydney Morin
, Jorge Mere, The employees are not the problem however, the dealership seems to be run with a skeleton crew.
May 20, 2024 -
Gettel Acura responded
Amris
Please forgive us for any actions that were slow or unresponsive. Our commitment is to make sure each guest is well served. We have reduced any use of outside rentals and increased our Loaner Fleet to help accommodate our growing Acura Owners. We also have added more Service staff to make sure connections are being made in a timely manner. Please contact me so I can find out what happened in your situation and assist. I look forward to speaking with you.
Zachary Blaugh
General Manager
Gettel Acura
941-343-5700
Zblaugh@gettel.com
Uniformly positive experience at the Gettel Acura
dealership - excellent service, pleasant environment, courteous and knowledgeable personnel.
dealership - excellent service, pleasant environment, courteous and knowledgeable personnel.
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by paritsky
Verified Customer
Verified Customer
Service Price Transparency
May 21, 2024 -
Gettel Acura responded
Paritsky
Excellent! Thank you for taking time to share your Service Experience here at Gettel Acura with Kimber. Kimber is dedicated to making sure each Acura Owner is well served. Thank you for entrusting your vehicle to us and we look forward to assisting you in the future. Have an Amazing Day!
Zachary Blaugh
General Manager
Gettel Acura
941-343-5700
Zblaugh@gettel.com
All my questions were answered.
Great space to get work done while waiting. Bathrooms are immaculate. Drinks and snacks are a plus. It was a pleasure to wait while my car was servic
Great space to get work done while waiting. Bathrooms are immaculate. Drinks and snacks are a plus. It was a pleasure to wait while my car was serviced.
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by Elizabeth
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Vlad Ivanovich
May 17, 2024 -
Gettel Acura responded
Elizabeth
Outstanding! Thank you for sharing your recent Service Experience here at Gettel Acura with Kimber and Vlad. Our team is committed to making sure our Acura owners are well served. We look forward to assisting you in the future. Have an Amazing Day!
Zachary Blaugh
General Manager
Gettel Acura
941-343-5700
Zblaugh@gettel.com
Very accommodating with my work schedule, and easy to
work with. I always feel like I'm picking up a brand new car.
work with. I always feel like I'm picking up a brand new car.
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by ALEXFRANKEL3160
Verified Customer
Verified Customer
Service Price Transparency
May 15, 2024 -
Gettel Acura responded
Alex
Superb! Thank you for sharing your recent Service Experience here at Gettel Acura with Kimber and Christine. Our team is committed to serving well and I am glad that it resonated. We appreciate you bring your automotive needs to us and look forward to assisting you in the future. Have an Amazing Day!
Zachary Blaugh
General Manager
Gettel Acura
941-343-5700
Zblaugh@gettel.com
Always on time, knowledgeable and through .
My car is always washed and clean..
The service is explained and complete.
My car is always washed and clean..
The service is explained and complete.
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by Rebeccamaypole
Verified Customer
Verified Customer
Service Price Transparency
May 12, 2024 -
Gettel Acura responded
Rebeccamaypole
Fantastic! Thank you for taking the time to share your Service Experience here at Gettel Acura with Kimber. Kimber works tremendous hard to make sure each Acura Owner is well served. We look forward to assisting you with all your automotive needs in the future. Have an Amazing Day!
Zachary Blaugh
General Manager
Gettel Acura
941-343-5700
Zblaugh@gettel.com
Kimberly was great however twice I've brought my car in
and found something that wasn't 100% after leaving. The first time was my battery last year. Service said it was fine but driving away a message came
and found something that wasn't 100% after leaving. The first time was my battery last year. Service said it was fine but driving away a message came up saying it was failing. Returned and it was replaced. Why mark it as good if it wasn't. After my appointment this time I asked that my tires be balanced and rotated. They were but the air in them wasn't good. 37 in 2 tires and 39 in the other two? It's not a big thing but if your striving for excellence, why not go the extra step?
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by mcharlegirl
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2024 -
Gettel Acura responded
mcharlegirl
I am so glad to hear Kimber was Great! It is important to us that we serve well and I appreciate you sharing some areas where we can be better. I will make sure I review this with our team so we can provide the service excellence we are desiring to provide every time. Have an Amazing Day!
Zachary Blaugh
General Manager
Gettel Acura
941-343-5700
Zblaugh@gettel.com
Everyone was very courteous.
Kimberly is top notch, we have dealt with her many times. Unfortunately, we have not yet been able schedule our window washer pump repair due to no
Kimberly is top notch, we have dealt with her many times. Unfortunately, we have not yet been able schedule our window washer pump repair due to non availability of parts. We are anxious to get this done & hope Kimberly will keep us informed.
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by GUYINFLA89
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2024 -
Gettel Acura responded
GUYINFLA89
Excellent To Hear how Kimber has taken great care of you! Kimber works incredible hard to make sure each Acura owner is exceptionally cared for. I appreciate your grace as we wait for the parts on the window washer pump. Have an Amazing Day!
Zachary Blaugh
General Manager
Gettel Acura
941-343-5700
Zblaugh@gettel.com
The service department is amazing, sales department not
so much. Would love if the sales people were as knowledgeable as the service people
so much. Would love if the sales people were as knowledgeable as the service people
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by DDEPOALO
Verified Customer
Verified Customer
Service Price Transparency
Apr 30, 2024 -
Gettel Acura responded
DDEPOALO
Thank you for sharing your experience with our Service & Sales Departments. Our Team works hard to make sure every guest is well cared for. Kimber does an amazing job! I am disappointed to hear the Sales Department was not as helpful as the Service Department was this last visit and would like to make sure we have answered any questions you may have. Please contact Zachary Blaugh so we may answer any questions about your current vehicle or your interest in another vehicle.
Zachary Blaugh
General Manager
Gettel Acura
941-343-5700
Zblaugh@gettel.com
The service at Gettel its warm and inviting.
I never feel pressured into anything and Gettel staff is always open and willing to answer my questions and concerns.
I never feel pressured into anything and Gettel staff is always open and willing to answer my questions and concerns.
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by Alex
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Bruce greeted me on arrival into the service area. He was super friendly and made me feel comfortable as a new car owner.
May 01, 2024 -
Gettel Acura responded
Alex
WARM & INVITING! Those two words are exactly how we want everyone to be left with! Thank you for taking the time to share your Service Experience your had with Kimber here at Gettel Acura. Our team works incredible hard to serve the Acura Owners well. We look forward to assisting you with your automotive needs in the future. Have an Amazing Day!
Zachary Blaugh
General Manager
Gettel Acura
941-343-5700
Zblaugh@gettel.com
Kimber sets the gold standard for professional service
managers. She is knowledgeable and confident. Her personal skills and experience ensure seamless service. I look forward to having my routine service
managers. She is knowledgeable and confident. Her personal skills and experience ensure seamless service. I look forward to having my routine service calls knowing that she will be overseeing the process.
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by LSJ54
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2024 -
Gettel Acura responded
LSJ54
AWESOME Review! Thank you for taking the time to share your service experience with Kimber here at Gettel Acura. Kimber truly cares for each one of our Acura owners and you have said it well! We look forward to serving your automotive needs in the future. Have an Amazing Day!
Zachary Blaugh
General Manager
Gettel Acura
941-343-5700
Zblaugh@gettel.com
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