Kino Phetthongsy | Page 3

The sales consultants and staff made the purchase experience of a new vehicle easy as it could be. Very Satisfied! experience of a new vehicle easy as it could be. Very Satisfied! More

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Always very professional & courteous staff. The only criticism is that I had a 10 am appointment (actually showed up earlier about 9:45) just for an Express Oil Change....but didn't get finishe The only criticism is that I had a 10 am appointment (actually showed up earlier about 9:45) just for an Express Oil Change....but didn't get finished until close to 12:30. I know things happen (people call in sick, heavy work day, etc), so I hope this was just an exception... More

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Very professional and attentive from sales to service. Have purchased all my vehicles the past 36 years!! Have purchased all my vehicles the past 36 years!! More

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Service was disappointing. I made an appointment for 8:30 am on Friday, November 29th to get new tires. Everything started off well. I had a slow leak in my back left tire th I made an appointment for 8:30 am on Friday, November 29th to get new tires. Everything started off well. I had a slow leak in my back left tire that needed to be looked at. I requested four new tires, (car was at 58,000 miles and it was the right time to change the tires). I also needed an oil change. The service associate provided me with the overview and we were on our way. I agreed to the new tires and said I would wait. About an hour later, the associate told me that the technician who had started the work realized that he only had three of the necessary tires and that they would have to have someone get the fourth tire. The associate was frustrated and apologized. He offered me a loaner vehicle which I took. The staff that handles the loaner vehicles did a fine job in helping me. They made sure that I had insurance and a proper license before I was able to drive away. My only concern here is that they should be more aware that most customers do not want to leave with a loaner car. I don't believe that they know this. Also, as the last people to speak with me before I left very frustrated, I would have appreciated some words of empathy or concern that my service went south and I needed a loaner. I have been a loyal customer of McGrath sales, (third Pilot), and service, (could have just gone to a tire store and gotten my four tires versus McGrath). I was able to pick up my vehicle around 4:00 pm. Not very pleased with having lost most of the day. More

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Service department Very professional and friendly, and the coffee is not bad either… Thank you the coffee is not bad either… Thank you More

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The staff at McGrath Honda always goes above and beyond to make sure you are satisfied. Whether it’s the sales department, the service department, the finance department they all do a phenomenal job to make sure you are satisfied. Whether it’s the sales department, the service department, the finance department they all do a phenomenal job More

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The purchasing experience was professional and everyone we dealt with was knowledgeable, patient with all my questions and took their time to explain the car’s features. Wonderful pricing and quality custo we dealt with was knowledgeable, patient with all my questions and took their time to explain the car’s features. Wonderful pricing and quality customer service! More

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Very professional and answered all my questions. I was able to complete the transaction at a reasonable time I was able to complete the transaction at a reasonable time More

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This is our 2nd purchase from McGrath Honda and we were pleased with selection and the great deals! pleased with selection and the great deals! More

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Great Cars and Services at a very comfortable place. The car oil not only got changed but also recommendations on future improvements came up. The car oil not only got changed but also recommendations on future improvements came up. More

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