Kino Phetthongsy | Page 6

We received excellent service. Our sales rep Angel was wonderful. This is 2nd car we purchase from McGrath Honda in Elgin Our sales rep Angel was wonderful. This is 2nd car we purchase from McGrath Honda in Elgin More

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I enjoyed working with my salesperson, the management not so much. Especially Luis Martinez, a finance manager. I purchased a new vehicle outright and he titled my vehicle to the wrong address. Did a poor jo so much. Especially Luis Martinez, a finance manager. I purchased a new vehicle outright and he titled my vehicle to the wrong address. Did a poor job owning up to his mistake, but none the less promised it would be fixed. 4 weeks later, it is still not fixed. He does not respond to messages and follow-up is poor and next to nonexistent. He didn’t even confirm they received my wire transfer for the vehicle like he said he would. Basically, gave me their bank info, I wire the money and you don’t hear back from them. Wow! I had to call my sales person the day after so she could try and confirm. The guy needs to take his job a bit more seriously. I sent an email to Kino, another manager, since their survey email asked if there is an issue to reach out to him. They did title the vehicle wrong and promised to fix it, but what a shocker, I haven’t heard from him either. Must take his attentiveness to his job from Luis Martinez. It is clear to me that I’ll have to try to re-title the car myself and get everything corrected. If they or Luis Martinez paid attention to their customers and followed through on things when they say they will, I wouldn’t be writing this review. I did notify them right away that the title had the wrong address, but they sent in the paperwork to the state anyway. All because of Luis Martinez, if he were to check his messages or follow up with customers, this could have been prevented. Thank you McGrath Honda of Elgin management for making a simple full cash purchase experience of a new civic very difficult. Do yourself a favor, especially if you’re a cash buyer, go elsewhere. Thank me later. Best of luck More

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We had a very good experience here. Everyone was very friendly and James R and Kino were great to work with. Everyone was very friendly and James R and Kino were great to work with. More

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Friendly staff from the moment we walked through the doors our salesman Sheiki Biba was so patient with us even when I changed my mind and wanted the car we purchased. excellent dealership management e doors our salesman Sheiki Biba was so patient with us even when I changed my mind and wanted the car we purchased. excellent dealership management excellent also a very pleasant experience More

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Alex was our salesman and he was thorough and very professional! I Highly recommend McGrath professional! I Highly recommend McGrath More

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Sheki Biba and McGrath Honda were great to work with! Overall an excellent experience. 10/10 Overall an excellent experience. 10/10 More

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The most amazing car buying experience I’ve ever had and I do this every 4-5 years. From Al, running around, answering questions, being quick, helping with ever step of the process. He is young and attent I do this every 4-5 years. From Al, running around, answering questions, being quick, helping with ever step of the process. He is young and attentive and with todays market, he treated me like my business was valuable and that meant so much to me, and ultimately the main reason why I moved forward with my new pilot and did not shop around. His floor manager was also fantastic easy to work with to get me close what I wanted as far as trade and terms, and my finance guy Danny was amazing from start to finish too. Like I said this was one of the BEST car buying experiences I’ve ever had. I will be back for my next purchase! Thank you a million times Al for being driven and polite and understanding what I wanted. More

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Alex did an excellent job in getting me a Honda CRV in the color I like the color I like More

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Had a great experience your staff and sales person Alex was very helpful. got in and out fast and with a great deal. was very helpful. got in and out fast and with a great deal. More

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Ricky and Kino were awesome !They worked hard at making Ricky and Kino were awesome ! They worked hard at making our experience satisfying. We were very pleased with the service in buying our vehicle. We h Ricky and Kino were awesome ! They worked hard at making our experience satisfying. We were very pleased with the service in buying our vehicle. We highly recommend Ricky for your next vehicle purchase ! More

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