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Kirsten Jones
Kirsten Jones at Russ Darrow Metro Mazda

Kirsten Jones | Page 8

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
91 Reviews
4.6

91 Reviews

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91 Reviews of Kirsten Jones

March 10, 2025

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Employee Rating

Friendly, knowledgeable and not pushy! Kirsten shared the diagnosis and detailed precisely the parts and service required. Completed on budget and on time. Highly recommended! More

by labtechchrisjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

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Mar 11, 2025

Russ Darrow Metro Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Kirsten here at Russ Darrow Metro Mazda to be a positive one. Please don't hesitate to reach out if you need anything else. Jalen Moore jalen.moore@russdarrow.com

March 04, 2025

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Employee Rating

Fast friendly and efficient. The service could not have been easier or better. Thank you More

by gdfiorita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

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Mar 05, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

March 03, 2025

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Employee Rating

Kirsten was amazing. . finally a friendly female in the establishment. She was polite and professional. More

by KIMADDISON56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

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Mar 03, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Kirsten delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

March 01, 2025

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Employee Rating

I have been taking my Mazada's to be serviced at Russ Darrow Mazda for many years, and have always been satisfied with their service. More

by pm2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

February 28, 2025

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Employee Rating

This is the second time my car wasn’t wash after a services was done. I even text them to was but no reply back. More

by XIONG_T84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Miguel Mazaba

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Mar 04, 2025

Russ Darrow Metro Mazda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jalen Moore jalen.moore@russdarrow.com

Mar 04, 2025

Russ Darrow Metro Mazda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jalen Moore jalen.moore@russdarrow.com

February 23, 2025

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Employee Rating

Great stuff out there you guys keep my car updated and fresh always when i need it More

by WOOGIE.FOSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Dylan Rueth, Nick Mudd, Miguel Mazaba, Zoe DeRose , Kevin Cameron

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Feb 23, 2025

Russ Darrow Metro Mazda responded

Woogie, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

February 23, 2025

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Employee Rating

Was a good service but it was very very expensive for what it was All I got was a inspection and oil change and top off seemed like it would’ve been more expensive with the tire rotation but I thought More

by jacob.wiener02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 23, 2025

Russ Darrow Metro Mazda responded

Jacob, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com

February 22, 2025

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Employee Rating

Friendly, clear explanations of work to be done. No surprises. Great video showing work being done. More

by barnesb55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

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Feb 23, 2025

Russ Darrow Metro Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

February 22, 2025

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Employee Rating

Everyone with whom I interacted was professional, kind, and courteous. There were no surprises and all was great. More

by Daryl weber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

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Feb 23, 2025

Russ Darrow Metro Mazda responded

Hi Daryl: Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

February 16, 2025

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Employee Rating

Did not diagnose problem properly and still charged diagnostic fee and problem still persists after More

by LAJILES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Cameron

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Feb 19, 2025

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jalen Moore jalen.moore@russdarrow.com

Feb 19, 2025

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jalen Moore jalen.moore@russdarrow.com

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