Klaus Cobb

Service Date: 07/24/2026 Overall service is good. However, when I advise an issue with the car they can never reproduce it and / or will provide an explanation that does not satisfy the issue report However, when I advise an issue with the car they can never reproduce it and / or will provide an explanation that does not satisfy the issue reported. 2 examples from this visit: 1. Wind noise from passenger door when traveling at high way speeds 70+ miles per hour but does not always happen. Dealer - unable to reproduce. 2. Miles per tank. Advised that I was getting about 240 - 250 miles per tank when driving in the city. My 2025 Toyota Grand Highlander Hybrid Max Platinum should get City 26 MPG and Highway 27 MPG with a 17 gallon tank. I'm getting around 20 which I believe is not acceptable. I realize these are estimates, but I'm off by almost 30%.. The answer I received from the Dealer is that city mileage is always lower because of the stop and go. Personally, that is bordering on insulting as I'm well aware of that and I'm also aware these are estimates, but I feel that the numbers I'm getting are an issue and from the sound of it, the dealer does not want to address them. As a side not, I also advised on a previous visit that the car shows the gas light on with 10 to 5 miles left and when I fill it up it only takes 12 -13 gallons. Did not want to address and can't remember the explanation. More

by ARESTREPO Verified Customer Verified Customer

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Amazing servicing team, efficient, and great price. Service was done within an hour. 100% recommend Service was done within an hour. 100% recommend More

by Sunjil Verified Customer Verified Customer

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Always had great service when Mr Cobb was my advisor. This time I had someone new who attempted to heavily upsell me at the counter and later with a callback with hundreds more work to be done. I had to This time I had someone new who attempted to heavily upsell me at the counter and later with a callback with hundreds more work to be done. I had to ask Mr Cobb to review and learned one of the services was quoted over $100 too much. The next morning woke to a flat tire. Left a msg for my advisor who to this day never called me back. I called another company who provided mobile service quickly and determined the valve stem was damaged. Used to trust now that my advisor has changed I don’t. More

by WTLDJL Verified Customer Verified Customer

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Toyota took care of the problem with my Corolla and found the problem in no time. They were informed that I had a warranty which saved me lots of money!!! They made a frown turn upside down the problem in no time. They were informed that I had a warranty which saved me lots of money!!! They made a frown turn upside down More

by robinsonangelia77 Verified Customer Verified Customer

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I am new to this dealership I appreciate my new advisor Oscar Very clear and supportive of my needs Oscar Very clear and supportive of my needs More

by SHERRYBERJERON Verified Customer Verified Customer

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