Klaus de Paz | Page 32

Fantastic communication. Worked quickly and were clear about next steps and what needed to be done Worked quickly and were clear about next steps and what needed to be done More

by NATEALBERT Verified Customer Verified Customer

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Amazing crew. I had never been so impressed with a service department in 30 years of owning cars. Valet service picked up my car from my house, returned it within I had never been so impressed with a service department in 30 years of owning cars. Valet service picked up my car from my house, returned it within 4 hours back to my house. Up to date communication through out the service via text, and a personal phone call before the car was delivered in case I had any questions. Thank you so much! I love my car and I love the service department. More

by KIMCHIBOP Verified Customer Verified Customer

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Very good and attentive staff helped me with any problems I had and got the job quick will be back. I had and got the job quick will be back. More

by YURIKAMISAMA7 Verified Customer Verified Customer

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Service was excellent. I showed up at my appt, no waiting to be helped. I waited for my car to be service and they expedited my car so I had a shorter wait time. I showed up at my appt, no waiting to be helped. I waited for my car to be service and they expedited my car so I had a shorter wait time. More

by KCAWLEY Verified Customer Verified Customer

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Robert is exceptional! Robert is the reason I will continue to come back to Volvo Cars Santa Monica. I gave the dealership itself 4 stars (vs 5) because there wasn’t a l Robert is the reason I will continue to come back to Volvo Cars Santa Monica. I gave the dealership itself 4 stars (vs 5) because there wasn’t a loaner car available for me, and I feel like that could be managed better at the top. But Robert had a solution for me and made the experience great! More

by MADISONKUHNE Verified Customer Verified Customer

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The experience with Klaus was very smooth, just like with Robert in the past years. The communication is efficient, so no complaints. Robert in the past years. The communication is efficient, so no complaints. More

by Mete Verified Customer Verified Customer

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This dealership has service dept issues. beware. 1- they don't have enough space for the amount of work they have so dealership is perpetually overloaded and behind. 2- the ownership beware. 1- they don't have enough space for the amount of work they have so dealership is perpetually overloaded and behind. 2- the ownership minimized loaner cars or rental help. even with your having full extended Volvo warranty coverage. essentially they have a tiny amount to pretend they have loaners, but definitely not Volvo dealership amounts. so you have to wait 3 weeks to get what few they have. even if you have volvo factory extended warranty with loaner coverage. 3- service gets cars in and park them for longer than necessary to get worked on. so if you want timely service. you are out of luck, and they dont even give you a rental/loaner for their slowness. 4- their staff are very nice, but you definitely get the impression they know they have a too small service space and too many limitations on what they can do. so they don't do much beyond what mgmt empowers them to. so its kind of sad that they don't have the support or services that other dealership service for volvo has. Recall I had an issue which they would not get to timely so I had to go to Culver City Volvo, which had great service and timelines. This review is not of their staff, which unfortunately is handicapped by mgmt/ownership parameters. Just hope they reinvest in their dealership and get more space.... to do all the services they need to support the cars they sell. More

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Everyone is so nice and helpful! My husband went to pick up my car once and said the same thing from just his brief interaction with them. Robert is the best! My husband went to pick up my car once and said the same thing from just his brief interaction with them. Robert is the best! More

by dancenance12 Verified Customer Verified Customer

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Klaus is very efficient and friendly!My car was done Klaus is very efficient and friendly! My car was done quickly and I was offered a ride to and from nearby shops while I waited:) I am very happy with Klaus is very efficient and friendly! My car was done quickly and I was offered a ride to and from nearby shops while I waited:) I am very happy with my service experience! More

by TINAMELLBERG Verified Customer Verified Customer

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Klaus was very helpful and got my service done promptly. Offered a car wash as well and pulled the car right to the front. Was helpful with options for me to work while the car was being serviced. Offered a car wash as well and pulled the car right to the front. Was helpful with options for me to work while the car was being serviced. More

by MG Verified Customer Verified Customer

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