Kolten Ferrier | Page 11

Wood Nissan Lee's Summit responded

We’re so grateful for your kind words and your continued trust in us! Our team takes pride in making sure both you and your vehicle are well taken care of, every time. Thanks for the recommendation—it truly means a lot. We’ll be here whenever you need us, whether it’s service or your next ride!

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We love hearing that our team consistently delivers a great experience—and fast, too! We’ll be sure to pass the kudos along to the crew. Can’t wait to see you next time!

Wood Nissan Lee's Summit responded

Thanks for the kind words! We're all about being upfront, professional, and getting things done right—and fast. Glad we could keep you in the loop and get your vehicle taken care of quickly. We appreciate you trusting us and hope to see you again (hopefully just for maintenance, not issues)!

Wood Nissan Lee's Summit responded

Thank you so much for your kind words! We’re honored to have earned your trust — especially knowing how important that is. Making sure you feel informed, confident, and valued every time you visit is exactly what we’re here for. You are family to us, and we’re so grateful to be your go-to! Can’t wait to see you next time.

Wood Nissan Lee's Summit responded

Wow — thank you so much for this amazing feedback! We’re honored to have earned your trust and even more grateful that you took the time to share your experience. Shoutout to Alyssa, Kolten, and Tim — we’ll make sure they see this (they’ll be grinning from ear to ear!). Being transparent, honest, and keeping you safe is exactly what we’re all about. We’re thrilled to be your go-to from here on out — we’ve got your back anytime you need us!

Wood Nissan Lee's Summit responded

Thank you for your honest feedback—and for being a loyal customer over the years. We’re so glad to hear that working with Kolten has been a consistently positive experience. He’s a valued member of our team, and we’ll make sure he hears your kind words. That said, we’re truly sorry to hear about the service gaps you’ve experienced when Kolten isn’t available. Waiting to be acknowledged or having trouble reaching us by phone is not the experience we aim to deliver. We take your concerns seriously and are addressing them internally to ensure all our guests receive the prompt, respectful service they deserve—every time they visit. We appreciate you sticking with us, and we’re committed to earning your trust across the board, not just when Kolt is here.

Wood Nissan Lee's Summit responded

Thanks so much for the kind words! We work hard to make every visit a great one, and it means a lot to hear that you noticed. We’re especially proud of our team’s courtesy and the clean, welcoming environment we’ve created. It’s awesome to hear we stood out from the crowd—we hope to see you again soon!

Wood Nissan Lee's Summit responded

We’re so glad to hear that our team caught the issue and got it corrected for you! Attention to detail is key, and we truly appreciate your kind words. Thanks for trusting us with your service—we look forward to helping you again!

Wood Nissan Lee's Summit responded

Thank you so much for sharing your positive experience with us! We're delighted to hear that you were greeted and checked in promptly, and that our team member provided polite and pleasant assistance while answering all your questions. We take pride in delivering excellent service, and your feedback reaffirms our commitment to that standard. We truly appreciate your support and look forward to serving you again in the future!

Wood Nissan Lee's Summit responded

Thank you for sharing your experience with us! We're so glad to hear that Kolten was able to provide the necessary information and support you through the process. Your patience during the two-week journey is greatly appreciated, and we're thrilled that it ended in complete satisfaction. We'll make sure to pass your kind words along to Colton and the team—they'll be delighted to know their efforts made a difference. We look forward to assisting you again in the future!