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Kolton Sandefur
Kolton Sandefur at Button CDJR

Kolton Sandefur | Page 13

Service Advisor

Button CDJR

1220 East Boulevard
Kokomo, IN 46902

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4.8
184 Reviews
4.8

184 Reviews

Write a Review

184 Reviews of Kolton Sandefur

May 03, 2025

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Employee Rating

Great service and communications. I just went in for a supplemental/backup battery install. I was prepared to just drop off my jeep and pick it up after work, but they installed it More

by dchambers30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Hansen, Jada Critchlow, Mari Whaley

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May 05, 2025

Button CDJR responded

Thank you for the fantastic review! We're so glad to hear that we could get your Jeep taken care of quickly and efficiently. It's great that the cost was even better than expected! We truly appreciate your continued trust in Button for both service and oil changes, and we look forward to providing you with great experiences in the future. Thank you again for your support!

April 25, 2025

Dealership Rating
Employee Rating

Great service and communication. Kelton went above and beyond to help me with our warranty claim. More

by whitehead32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 05, 2025

Button CDJR responded

Thank you for the great feedback! We’re thrilled to hear that Kolton went above and beyond to assist with your warranty claim. We truly appreciate your kind words and look forward to serving you again in the future!

April 24, 2025

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Employee Rating

At the conclusion of this transaction did not feel that I was kept informed of what was going on in a timely manner Nor do I feel that what they told me was wrong with the car was necessarily truthful More

by CJUNE1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jada Critchlow

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May 05, 2025

Button CDJR responded

Thank you for sharing your feedback. We’re truly sorry to hear that you didn’t feel fully informed during the process and that you have concerns about the information provided. Clear communication and transparency are very important to us, and we want to make sure every customer feels confident in their experience. Please reach out to us directly so we can address your concerns and work towards resolving any issues you encountered. We value your business and hope to make things right.

April 24, 2025

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Employee Rating

Good service, haven't had a bad experience yet. Keep up the good work! KEN More

by knewell6102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Dillman, Jada Critchlow, Mari Whaley, Garritt Stryker , Linda Simpson

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May 05, 2025

Button CDJR responded

Thank you, Ken, for the great feedback! We're so glad to hear you've had positive experiences with us. We truly appreciate your support and will continue to do our best to provide excellent service. Looking forward to serving you again!

April 24, 2025

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Employee Rating

Unhappy with my vehicle repair and how I still have the issue unresolved after 2 years More

by mitwrigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shannon Dillman, Jada Critchlow, Mari Whaley, Garritt Stryker , Miranda Armstrong, Chris Belt, David Buckler, Erika Tobin

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Apr 24, 2025

Button CDJR responded

Hello, we'd like the chance to make it right. Please email our Service Manager, Mari Whaley at mari.whaley@drivechariot.com. Thank you!

April 24, 2025

Dealership Rating
Employee Rating

I always take my Dodge's to Button's. Shannon is great to work with and no one touches my cars other than Chris Ingle. More

by apple_scruff_59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Dillman , Chris Ingle

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Apr 24, 2025

Button CDJR responded

Thank you for your 5-star review with us. We appreciate you! Shannon and Chris are great assets to our team!

January 21, 2025

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Employee Rating

Kolton went above and beyond to make sure my car was safe to drive and kept me involved in what was going on. More

by mindy_l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2025

Button CDJR responded

Thank you so much for sharing your experience! We’re so glad to hear that Kolton went above and beyond to ensure your car was safe and kept you informed throughout the process. We truly appreciate your trust in us, and we’ll be sure to pass along your kind words to him. If you ever need anything else, don’t hesitate to reach out!

January 20, 2025

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Employee Rating

I waited additional 40min for someone to pull up my truck after service was done. More

by Kaitlyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Garritt Stryker

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Jan 31, 2025

Button CDJR responded

Thank you for your feedback, and we apologize for the wait. We understand how frustrating that must have been, especially after your service was completed. We’ll work on improving our process to ensure that this doesn’t happen again. We appreciate your patience and hope to provide a smoother experience next time!

January 20, 2025

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Employee Rating

Did a fantastic job, tookcare of everything that needed done.well be back fof more service. More

by genejones2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 21, 2025

Button CDJR responded

Thank you so much for your kind words! We're thrilled to hear that everything went smoothly and that you felt well taken care of. We look forward to welcoming you back for more service in the future!

January 18, 2025

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Employee Rating

Happy to get an appointment for oil changes, better than setting in line for a long time. More

by gmdixon3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Dillman, Jada Critchlow, Mari Whaley, Garritt Stryker , Erika Tobin

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Feb 21, 2025

Button CDJR responded

We’re so glad to hear that you were able to get an appointment for your oil change without the long wait! We aim to make the process as convenient as possible, and it's great to know that worked out for you. We look forward to helping you again soon!

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