Konstantin Chumak | Page 13

WORST EXPERIENCE IN OVER 25 YEARS OF BUYING CARS! I don't even know where to begin with Crown Mercedes/Eurocars, but I sure wish I had read the other negative reviews before moving forward. This w I don't even know where to begin with Crown Mercedes/Eurocars, but I sure wish I had read the other negative reviews before moving forward. This was, by far, the worst experience I've ever had buying a car in over 25 years of buying cars, including Porsche 911s, BMW M3s, Mercedes SUVs, etc. I could write a novel here, but in short, after having me jump through hoops because of a supposed last-minute deadline to get the sale registered for them by the end of the month, they sent me rushed and horribly disorganized paperwork (wrong dates, wrong figures, missing copies, inconsistent information, etc.) that detailed I owed them more than we agreed upon and showing the car had several hundred miles added to it and far more than were advertised. The first salesman I had didn't even respond to my calls or emails, so they had to transfer me to a second salesman, whom, based on his behavior, I think must have just started selling cars the week before. For everything I asked him, he had to go ask someone else for the answer. I literally think this may have been his first ever sale. When I asked about the after-the-fact increased price and the after-the-fact, increased mileage, they threatened that if I did not overnight them the signed paperwork and balance, the deal was off. There is so much more to this absolute debacle on the part of Crown Mercedes, but I will stop here. The bottom line is that I am not going to be bullied or manipulated, so they can keep their car and go play games with some other unsuspecting buyer. What a nightmare this was. I will be submitting reviews elsewhere, including the Better Business Bureau. More

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Great job I recently purchased a mercedes-Benz E350 from this dealership. The sales representative Konstantin was very courteous and professional throughout t I recently purchased a mercedes-Benz E350 from this dealership. The sales representative Konstantin was very courteous and professional throughout the purchase. He is just outstanding!!!. He treated me like a family member, he was always available to answer my questions (never had to leave a voicemail), very knowledgeable and the follow up after my purchase was great. I would really recommend Konstantin as a sales representative if anybody want to experience an extraordinary customer service and professionalism during your purchase at this dealership. More

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Outstanding service from everyone I literally could not be more pleased with my service from crown Mercedes Benz. Not only was my sales consultant Douglas Horner the best salesman he w I literally could not be more pleased with my service from crown Mercedes Benz. Not only was my sales consultant Douglas Horner the best salesman he was extremely dapper, and handsome. I wasn't sure what vehicle I wanted but let me tell you he pointed me in the right direction with a new c class. The staff was so friendly and energetic. Even the older gentlemen Stephen made an effort to come over and say hello.. Talk about embracing gen y!! Bless his heart. I appreciate the concern the management staff had for me as well. Tom and John went out of their ways to make sure I had the perfect experience. This was just the beginning.... Marc wigler the president and CEO of crown motor company personally came down and shook my hand. Talk about the royal treatment!!! I was so honored to have met such a pretigous member in our community. I felt like Jewell the pop sensation from living in my car to a certified rock star! The paperwork process... Craig, my finance manager made the process simple and easy. I was in and out in 10 minutes. He was kind, patient, and most of all respectful of me as a young man. As I turned the corner to receive my new car the entire crown staff was cheering and applauding my as I stepped into my brand new vehicle!!! Thank you crown it made me feel like a million dollars!!! Yours forever, Matt More

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Fantastic !!!!!!!!! This was the best car buying experience I have ever had. I was a bit timid walking in as I thought because I was wearing a hat and a hooded sweatshir This was the best car buying experience I have ever had. I was a bit timid walking in as I thought because I was wearing a hat and a hooded sweatshirt, I would be blown off. This was definitely not the case! Konstantin Chumak was amazing and treated me like I had a suit on. He was thoughtful and helpful, honest and knowledgeable. I highly recommend asking for him when you visit Crown. Jonathan Purdy in finance was also amazing. He gave me all the information needed about extended warranty, gap insurance, etc. but in no way pressured to add on extras (even though I did add both:) This was the most comfortable car buying experience I have ever had and highly recommend the great folks at Crown! More

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Konstantin Rocks!! This is the second benz our family bought from this dealer, and from the same person Konstantin. My nephew bought one in 2012 and we had good experien This is the second benz our family bought from this dealer, and from the same person Konstantin. My nephew bought one in 2012 and we had good experience with Konstantin. We stopped by and made that purchase in the same afternoon. Konstantin is easy to talk and deal with. He is honest and really want to help you. I really hate come back and force for hours about prices or whatever. Konstantin is the type I like. If he could accept your offer, he will tell you instead of spending another three hours or days trying to make you pay a little bit higher. This time we come back to him with email. We finished the deal through several emails! And we stopped by after work and drove the car back within two hours! I made some research and know the price isn't the greatest but good enough to me. Konstantin is also very considerate. He finished everything and we just needed to sit back and sign some papers at the end. He even called my insurance company the next day before I called in to add the car into my policy. Great dealer and great person. We definitely will come back later. More

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Crown Eurocars of Dublin Upon our visit to the dealership at Crown Eurocars of Dublin, Konstantin was excellent in helping us with our Mercedes car purchase. He was friendly, Upon our visit to the dealership at Crown Eurocars of Dublin, Konstantin was excellent in helping us with our Mercedes car purchase. He was friendly, knowledgeable, and above all, professional. A+++ I will definitely try to send my friends and family to Crown Mercedes Benz for their next car purchases. More

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This is the 5th Mercedes that I have purchased from Crown and second Mercedes I bought from Konstantin Chumak. Konstantin was very caring and professional as always.Overall I had excellent shopping experienc and second Mercedes I bought from Konstantin Chumak. Konstantin was very caring and professional as always.Overall I had excellent shopping experience. I highly recommend Konstantin and this dealership to all my friends and colleagues. Craig was wonderfull to deal with too, as always too (he financial produced paperwork on all of my purchases at the Crown).Thank You Konstantin and Craig for your outstanding service and winning a life long customer! More

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Konstantin was a pleasure to work with. Very helpful and honest. I would definitely do business again from this dealer. Very easy to work with. Thank you Konstantin graet job. honest. I would definitely do business again from this dealer. Very easy to work with. Thank you Konstantin graet job. More

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I recently purchase my new Mercedes M class at Crown Mercedes-Benz of Dublin, and my sales consultant was Konstantin Chumak. The process was fast and easy, probably the best experience of purchasing the Mercedes-Benz of Dublin, and my sales consultant was Konstantin Chumak. The process was fast and easy, probably the best experience of purchasing the new vehicle in my life. Thank you Konstantin for saving me time and money. More

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My wife and I recently purchased a pre-owned 09 E350 Mercedes from Crown Eurocars of Dublin, Ohio. Konstantin Chumak was our outstanding Sales Representative. He demonstrated a vast knowledge about ou Mercedes from Crown Eurocars of Dublin, Ohio. Konstantin Chumak was our outstanding Sales Representative. He demonstrated a vast knowledge about our car and displayed excellent customer service skills throughout the entire purchasing process, just a true professional! We could tell that Konstantin enjoys his work and we appreciated his efforts and care. He really made our overall experience purchasing from Crown a great one. We will recommend Crown, and Konstantin, to our friends and family in the future. Thank you, Todd and Suann Farmer More

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