Kory Ufkin | Page 2

Very thorough with inspection, and did a fantastic job. Thanks guys I will be returning for sure. I recommend Kuni BMW for all your sales and service needs Thanks guys I will be returning for sure. I recommend Kuni BMW for all your sales and service needs More

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Horrible experience with Kuni Bmw Service BEWARE: Our experience with Kuni Bmw has been absolutely horrendous. On 9-24-19 we brought in our 2015 Bmw 320i with 69,000 miles to have a $170 diagn BEWARE: Our experience with Kuni Bmw has been absolutely horrendous. On 9-24-19 we brought in our 2015 Bmw 320i with 69,000 miles to have a $170 diagnosis completed, due to the car not passing DEQ (Emissions). After further inspection, Kuni Bmw stated the the battery was testing as dead and they couldn't perform the necessary tests without replacing the battery (the battery in the car at that time was only three months old) we went ahead and told them to continue with the battery replacement simply to get our issue resolved. $500+ later for a new battery, they said on their invoice "CLEARED AND TESTED FAULTS, ALL OK" After holding it for 4 days, We go to pick up the car. Upon arrival there is a Check Engine light (which has never been on before) we take the car back to them, they simply deleted the Check Engine light and told us everything is OK. We did the drive cycle for 200+ miles, and it Failed DEQ again! We brought the vehicle back to Kuni Bmw on 10-9 for them to see why it didn't pass, yet again. They "inspect" the car and come up with an estimate over $2600 to repair the "issue". When we pick up the car this time, there is a "Low Oil light, refill immediately" that stays illuminated on the dash. Again, this issue has never been seen before. In conclusion, we have a 4 year old car sitting in the garage unable to drive, and somehow Kuni Bmw wants to put the blame on us even though each time we bring the car to them, more problems show up. Following all of this, the Sales Manager sent me an email offering to take my vehicle in on trade for $11,000 even though I paid $18,000 only 6 months ago. This leaves me wondering, how many people fall for this? BEWARE of the $170 DIAGNOSIS FEE, as you'll end up with a bill of much more (in our case, over $3000) and an offer on your vehicle far lower than its value More

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Friendly, knowledgeable service staff. Dropped off my car; license plate holder fixed and oil change completed in a timely manner. Left instructions to be called if anything needed addressi Dropped off my car; license plate holder fixed and oil change completed in a timely manner. Left instructions to be called if anything needed addressing. Nothing did. More

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No pushing for work needed! Was great to have recall work completed and issues found during inspection was not pushed on to get done! Now I can talk with my wife and see what our Was great to have recall work completed and issues found during inspection was not pushed on to get done! Now I can talk with my wife and see what our plan will be to fix the car. More

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Great customer service The service writer and technician both did a great job and we are highly satisfied! In addition, the dealership is beautiful and everyone is ready The service writer and technician both did a great job and we are highly satisfied! In addition, the dealership is beautiful and everyone is ready and able to please! More

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Great Service Service staffs are great to work with. They always go extra miles to assist customers. There has been no issues with customer service since I own my B Service staffs are great to work with. They always go extra miles to assist customers. There has been no issues with customer service since I own my BMW there. My next car will be another BMW at Kuni. More

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Service as promised. When I make an appointment, the whole process is a seamless one. I get in and out of the dealership in a minimal amount of time. The staff is knowledg When I make an appointment, the whole process is a seamless one. I get in and out of the dealership in a minimal amount of time. The staff is knowledgeable as well as friendly. More

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Best BMW dealer I know!!! Adam is very knowledgeable, and knows the BMW product inside and out. He is innovative and resourceful, and never stops thinking of new ways to impro Adam is very knowledgeable, and knows the BMW product inside and out. He is innovative and resourceful, and never stops thinking of new ways to improve business!! More

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Attentive customer care With the assistance of "Tire Guru" Chris, I was able to determine the tires I needed for my model of BMW and, without having to ask, was offered a sam With the assistance of "Tire Guru" Chris, I was able to determine the tires I needed for my model of BMW and, without having to ask, was offered a same day appointment to have them put on the car. All went smoothly; no alignment was needed and even though I came in at midday, I was given a loaner and all was completed by the end of the day. No apparent problems with the service so far. This is probably the best service experience I have ever had. More

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Excellent service Friendly, efficient, professional service. They have very good coordination among attendants in charge of check-in, repair, shuttle, and sales servi Friendly, efficient, professional service. They have very good coordination among attendants in charge of check-in, repair, shuttle, and sales services. As a result, I was a very customer. More

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