They had really good communication.
Car was well taken care of and driving great. Happy with service.
Car was well taken care of and driving great. Happy with service.
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by loribergstrom11
Kris DeVaney, in the BMW service department, went out of
his way to assist me during a cross-state road trip. I was experiencing AC issues while traveling with an older dog in the car with me. Kris got me i
his way to assist me during a cross-state road trip. I was experiencing AC issues while traveling with an older dog in the car with me. Kris got me into service where they quickly resolved the issue and got me back on the road. Kris and team were exceptional and polite, going above and beyond to assist me. Thank you Capital BMW!
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by brentbrouwer
I’ve had BMW’s for over 15 years now and the customer
service I receive at Capital Euro cars is a major contributor as to why. Kris DeVaney and Jo Gruen always take care of me. I call on a whim and as I
service I receive at Capital Euro cars is a major contributor as to why. Kris DeVaney and Jo Gruen always take care of me. I call on a whim and as I arrive Kris has a loaner car ready for me to leave in, paper work done and I’m out the door within 10 minutes. He really does go above and beyond to ensure the experience is as seamless as possible… Thank you to both of you for making my car life easy, super appreciate it !
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by dauzzie
Jun 30, 2022 -
Capital BMW responded
Thank you so much for your amazing review! We are so glad that Kris and Joe consistently take great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!
Took my car in for 1st service.
Everything went wonderful! Very happy with Kris and service I received
Everything went wonderful! Very happy with Kris and service I received
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by Pam
Jun 22, 2022 -
Capital BMW responded
Pam,
Thank you so much for your positive review! Providing top-notch service is so important to us, and we are pleased that Kris's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!
My service advisor, Kris Devaney is very reliable and aim
to please. He has great customer service skills and is very welcoming.
to please. He has great customer service skills and is very welcoming.
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by Mrs hill
Jun 14, 2022 -
Capital BMW responded
Mrs. Hill,
Thank you for taking the time to leave Kris this positive review! He will be honored to hear of your kind words and to know how confident you are in his efforts. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Take care!
Very friendly and helpful!
Went through all of my questions and explained everything to me.
Went through all of my questions and explained everything to me.
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by maganlafleur
Jun 09, 2022 -
Capital BMW responded
Megan,
Thank you so much for your wonderful review! We are so glad that our team took great care of you! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Jeremy Christoph was an amazing sales representative.
I found him to be extremely knowledgeable of the vehicle that I was purchasing and he made the entire car buying process easy and smooth. I was in an
I found him to be extremely knowledgeable of the vehicle that I was purchasing and he made the entire car buying process easy and smooth. I was in and out in record time. Thank you Jeremy! I love my new car!
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by Joanavilleneuve
May 31, 2022 -
Capital BMW responded
We are so glad that Jeremy could get you into a vehicle that you love- while providing you with a smooth, 5-star experience! It is our pleasure to assist you in any way possible. Thank you so much for your positive review! Safe travels!
Kris is a true asset to BMW.
He is professional and friendly, putting clientele at ease.
He is professional and friendly, putting clientele at ease.
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by Julie
May 31, 2022 -
Capital BMW responded
Julie,
Thank you for leaving Kris this positive review! He will be honored to hear of your very kind words. Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with!
Everyone is so kind and helpful.
I felt like my needs were cared for and my car got the best service.
I felt like my needs were cared for and my car got the best service.
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by laurakatepace
May 31, 2022 -
Capital BMW responded
Thank you so much for your positive review! We are so glad that our team took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.
When customers purchase vehicles under the understanding
that equivalent vehicles will be provided and it's not upheld, it is very disappointing.
that equivalent vehicles will be provided and it's not upheld, it is very disappointing.
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by Savvy294300
May 22, 2022 -
Savvy294300 responded
Kris was great, however BMW should stick by their promises. A person with a vehicle of this caliber should not be sent to a rental agency where vehicles are consistently below standard.
May 25, 2022 -
Capital BMW responded
Savvy294300,
We appreciate your review and apologize for any inconvenience. Unfortunately, we are forced to rely heavily on Enterprise rental vehicles with the current shortage of new vehicles available to put in our loaner system. They are also having issues getting vehicles. We understand that the situation is not ideal for our customers, and we are doing our best in challenging times. If you would like to discuss your concerns further, please don’t hesitate to give me a call at the dealership. With the screen name used, I cannot locate your records.
850.574.3777 ext 3350
jgruen@crowncars.com
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