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Kris Musgrove
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Kris Musgrove | Page 12
Service Writer
Jim Ellis Kia of Kennesaw
1221 Auto Park Drive Northwest
Kennesaw, GA 30144
164 Reviews
164 Reviews
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164 Reviews of Kris Musgrove
August 31, 2023
The customer service was unacceptable. They had my car almost 3 months and never received a phone call after leaving numerous messages. I had an appointment was told they can’t look at it They had my car almost 3 months and never received a phone call after leaving numerous messages. I had an appointment was told they can’t look at it because they had other cars that were easier to get done and they didn’t have an answer for 4 weeks. Then they said it was my hybrid battery and the part is on back order it could take 2 weeks up to 9 months to get the part. Then 3 days after telling me I need a hybrid battery I get a call that my car is ready. The advisor tells me over the phone they did a system update and the issue was my battery needed to be charged but how can it be a battery discharge when I charge my car every night. Not only was the communication and customer service unacceptable, the explanation of the repairs is still unclear to me. I was first told I needed a hybrid battery and then was told it needed to be charged and no one has explained to me the cause to my concern. The reason for me bringing my car was the information screen said check hybrid system. I couldn’t charge my car with the home charging kit. How does charging the battery fix the issue??? More
by enid.bell
Verified CustomerOther Employees Tagged: Diana Bell, Sam Stewart
Helpful 
August 30, 2023
Lack of Communication, my was in the shop for 10 months. There was no timeline given to me as when to expect to have th4 car fixed. There was no timeline given to me as when to expect to have th4 car fixed. More
by Jayflave
Other Employees Tagged: Diana Bell, Phil Joyce
August 22, 2023
Overall happy with service but will say I had an appointment scheduled for 2 weeks and process still took over 1 1/2 hours for simple oil change. appointment scheduled for 2 weeks and process still took over 1 1/2 hours for simple oil change. More
by JANELRUDDOCK
Other Employees Tagged: Elizabeth Parr
August 22, 2023
Service rep was amazing - however, simple oil change and tire rotation took 2 hr and they didn’t even put air in the tires to recommended level - disappointed enough that for 150$ I can go to a NTB, pay 1/3 tire rotation took 2 hr and they didn’t even put air in the tires to recommended level - disappointed enough that for 150$ I can go to a NTB, pay 1/3 less and get just as good a job in 30 mins … and the free wash?? Was just a spray down to remove loose dirt More
by CM.CHRIS.MULLEN
August 12, 2023
I have worked with mark before and he is the absolute best ever. Very nice friendly. I want him every time that I come for service. best ever. Very nice friendly. I want him every time that I come for service. More
by KENYAWALKER21
Other Employees Tagged: Mark Kerkoski
August 10, 2023
Have to wait too long for appointments and then they find a dozen things that “need to be done.” a dozen things that “need to be done.” More
by MOBL1725
Other Employees Tagged: Diana Bell
August 10, 2023
The service is always friendly, courteous, and efficient. I had an appointment, and the wait time was a little longer than I expected but I was not completely dissatisfied. Having an appointment seemed irrel I had an appointment, and the wait time was a little longer than I expected but I was not completely dissatisfied. Having an appointment seemed irrelevant. However, the work was done well, and I am pleased with the overall results. More
by KATHLEEN.ZUPO
Other Employees Tagged: Diana Bell, Mark Kerkoski, Phil Joyce , Michael Garrabrant
