Kris Musgrove | Page 13

The last experience I had at this service center was great. Chris was an excellent service rep and I have zero complaints about him. Historically, however, I had issues with a brand new car that took FI great. Chris was an excellent service rep and I have zero complaints about him. Historically, however, I had issues with a brand new car that took FIVE MONTHS to get resolved. During that time communication was awful and they kept telling me the problem was solved when it clearly wasn’t. I was without a car for weeks at a time with no explanation. That is the main reason I wouldn’t recommend this service center. Hopefully they’re making improvements though. More

by Sarahbnovello Verified Customer Verified Customer

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They were very courteous and prompt They had my vehicle finished so much quicker than I expected. finished so much quicker than I expected. More

by Freck15 Verified Customer Verified Customer

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Great service timely work and was in constant communication with me until my vehicle was finished. communication with me until my vehicle was finished. More

by tmontgom59 Verified Customer Verified Customer

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Mark is awesome! very kind and helpful. 5 stars for him. Would recommend to friends and family. very kind and helpful. 5 stars for him. Would recommend to friends and family. More

by mallorycrabb Verified Customer Verified Customer

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when I first purchase the vehicle the Jim Ellis Kia was phenomenal However due the climate of everything the business side of caring customers has depleted . The service representative need a lot of work phenomenal However due the climate of everything the business side of caring customers has depleted . The service representative need a lot of work in showing compassion for it's clients and those who are faithful are reliable in coming back. My experience is that Ms. Diana has always been kind and sweet however if we are speaking candid. The service representative Mr. Norris was not forthcoming about my vehicle when it came to service and work being done and also lack of communication regarding work being done. He is the reason I will no longer return because of the way he treated my family. More

by NAKEIAMCQUEEN28 Verified Customer Verified Customer

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The representative who helped Kristian Musgrove was awesome, had a positive attitude and took great care of my vehicle. He ensured that everything was up to par and quickly acted to correct the recalls awesome, had a positive attitude and took great care of my vehicle. He ensured that everything was up to par and quickly acted to correct the recalls on my vehicle. I came home and immediately shared with my spouse how great Kristian was and to make sure we completed a survey to commend this young man!! Thank you Kristian for making my experience EXCELLENT! More

by ARANT11 Verified Customer Verified Customer

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Kris was very courteous and professional. He answered all my questions and the service was completed in a reasonable amount of time. He answered all my questions and the service was completed in a reasonable amount of time. More

by pocooksey Verified Customer Verified Customer

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Unfortunately, we needed to repair the rear camera on the Optima we bought for our son. We dropped the car off and the diagnosis was actually pretty fast. Unfortunately, from there, the service and communica Optima we bought for our son. We dropped the car off and the diagnosis was actually pretty fast. Unfortunately, from there, the service and communication was terrible. We waited 17 days to have the car repaired after diagnosis, it ranged from ordering the wrong part, receiving the wrong part multiple times, to the mechanic being out and unable to work on the vehicle.. We Also experienced communications gaps. Days would go by and we heard nothing. When we called, we were told we could not leave messages and we had to text. The female service manager literally Told us that we had to stop calling we were bothering them. Yes she didn’t know a status on our car. but the worst part was that we were quoted wrong prices, and it was nearly double the cost of what we were quoted. While the dealer admitted they had missed quoted us they still held us responsible for the full cost. That seemed really unfair. More

by Ericandsusanspen404 Verified Customer Verified Customer

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Good response to issues and fixing items needed during last visit at the service center. last visit at the service center. More

by ES Verified Customer Verified Customer

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Everyone was very helpful and I even recommend Jim Ellis to my neighbor. She has a Kia and was looking for trustworthy dealership. to my neighbor. She has a Kia and was looking for trustworthy dealership. More

by MARCENESEARS Verified Customer Verified Customer

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