Kris Musgrove | Page 20

Jim Ellis Kia of Kennesaw responded

Red, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Jim Ellis Kia of Kennesaw responded

Thanks for the great 4-star rating, Kaye! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing. Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Orlandofrazier100! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Gf59240! Thanks again for your business! Take care!

Jim Ellis Kia of Kennesaw responded

Jazmin.crim, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

Jim Ellis Kia of Kennesaw responded

Andre, we regret that we could not reach an agreement on the vehicle you were interested in. We base our relations with our clients on professional, no-pressure service, full disclosure, and transparency. As such, all information is prominently disclosed on the proposal each client receives prior to making a buying decision. Your comments play a key role in the success of our business so we hope to speak with you soon.

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Fortedriver! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

Jim Ellis Kia of Kennesaw responded

Thanks for expressing your honest concerns with us. We are disappointed to you have left our dealership feeling this way and we would appreciate the opportunity to make this up to you. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Jim Ellis Kia of Kennesaw responded

Febenzem71, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Dougthackery! Thanks for taking the time to share your rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.