Service was great and the staff was amazing.
Everyone was very professional and the staff shows care
Everyone was very professional and the staff shows care
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by MASON.ALEXANDER.S27
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Diana Bell
Sep 10, 2024 -
Jim Ellis Kia of Kennesaw responded
Your comments keep us motivated and working hard for all our guests, Mason.alexander.s27! Thanks again for the positive feedback, and we hope that you have a great day!
Excellent costumer service and I did not wait that long
and service was excellent and the employees was ver friendly
and service was excellent and the employees was ver friendly
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by Rosameza2140
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Diana Bell, Norris Burns, Phil Joyce, Mark Kerkoski, Sam Stewart
Aug 31, 2024 -
Jim Ellis Kia of Kennesaw responded
Rosameza2140, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
The representative was professional, helpful and
friendly. The service was performed quickly and efficiently. The waiting area and restrooms were neat and clean.
friendly. The service was performed quickly and efficiently. The waiting area and restrooms were neat and clean.
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by DAB
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2024 -
Jim Ellis Kia of Kennesaw responded
Your comments keep us motivated and working hard for all our guests, Dab! Please let us know if there is ever anything else we can do for you! Safe travels!
The waiting area was nice and clean.
My service advisor was very friendly and very knowledgeable.
My service advisor was very friendly and very knowledgeable.
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by gbs01
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Diana Bell, Norris Burns, Phil Joyce, Mark Kerkoski
Aug 31, 2024 -
Jim Ellis Kia of Kennesaw responded
Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
600 dollars for spark plugs and a oil change and engine
still misfiring on cylinder 2 and engine running rougher than when I bought it in
still misfiring on cylinder 2 and engine running rougher than when I bought it in
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by Jerry
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2024 -
Jim Ellis Kia of Kennesaw responded
Jerry, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
What a pleasure this dealership should be a model to all
others. Everyone I met, so courteous, kind, professional and knowledgeable.
others. Everyone I met, so courteous, kind, professional and knowledgeable.
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by Tamldp
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mark Kerkoski
Aug 31, 2024 -
Jim Ellis Kia of Kennesaw responded
Thank you for sharing your experience with us, Tamldp! Thanks again for the positive feedback, and we hope that you have a great day!
Service done for anti-theft recall.
Alarms sounded and would not turn off, the first time car was started, after service completed. Had to get car towed back to dealership. Charged fo
Alarms sounded and would not turn off, the first time car was started, after service completed. Had to get car towed back to dealership. Charged for "diagnostic fee". If car issue was unrelated to recall service, then yes, I should have been responsible for fee. I asked to speak to the manager, Mark Kerkoski, but he never returned my calls. For a company that prides itself on customer service, I feel Jim Ellis Kia didn't hold up to what I would have expected. The courtesy of a phone call was the least I deserved.
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by kathyjeangk
Service Price Transparency
Other Employees Tagged:
Mark Kerkoski, Kris was very polite & showed an understanding of my concerns. He answered questions & I appreciate his attempt to try to "smooth" things over.
Sep 10, 2024 -
Jim Ellis Kia of Kennesaw responded
Kathyjeangk, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Quick.
Efficient. Clean. Also provided ride share which was very helpful . I would definitely recommend them to anyone
Efficient. Clean. Also provided ride share which was very helpful . I would definitely recommend them to anyone
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by Lovelybrandice123
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2024 -
Jim Ellis Kia of Kennesaw responded
Thanks, Lovelybrandice123! We appreciate your continued business with us, and we're looking forward to your next visit! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
I love the people here.
However their process to try and get your warranty items fixed is a bad Kia policy. I have had an oil leak in my car for nearly a year. I have had
However their process to try and get your warranty items fixed is a bad Kia policy. I have had an oil leak in my car for nearly a year. I have had to go through 3 oil consumption tests. It is absurd they seal the oil on your car. Then Tell you to put 1000 miles on it. You hear the car whining, and clicking but you can’t add oil. My engine is going to blow before they fix it.
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by zumbadanceit
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Diana Bell, Norris Burns, Phil Joyce, Mark Kerkoski, Sam Stewart
Aug 31, 2024 -
Jim Ellis Kia of Kennesaw responded
Thanks for the great 4-star rating, Zumbadanceit! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing. Please let us know if there is ever anything else we can do for you! Safe travels!
Big thanks to Kristian Musgrove for getting me back on
the road! The car runs great!
the road! The car runs great!
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by steele84
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mark Kerkoski
Aug 16, 2024 -
steele84 responded
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