Check out Kris Musgrove's reviews on DealerRater

January 17, 2024

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The service was great while replacing my engine. Communication could be better. Almost impossible to get anyone on the phone. Communication could be better. Almost impossible to get anyone on the phone. More

by JENNTROYER

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Recommend Dealer

Yes

Other Employees Tagged: Diana Bell

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Jan 19, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

January 17, 2024

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The two different service reps were amazing. However the length of service, dec 14-Jan 2, was beyond belief- especially since I had made the appointment around 10 days earlier. Now yes there we However the length of service, dec 14-Jan 2, was beyond belief- especially since I had made the appointment around 10 days earlier. Now yes there were holidays in that time frame but on dec 20, I received a call that I just need a breaks job - a brake job that two 2weeks? Why wasn’t the recall done in the first 6 days while the tech was trouble shooting the brake issue. I have been at this service center twice now for my brand new sorrento - first time the tech didn’t add a gasket to my oil plug and oil leaked everywhere- and now this long service time - would not recommend More

by CM.CHRIS.MULLEN

Verified Customer

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Workmanship

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Recommend Dealer

No

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Jan 26, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Your comments play a key role in the success of our business so we hope to speak with you soon.

January 17, 2024

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No one greeted me in the Bay Area to check me in. Poor customer service Poor customer service More

by LDSPEIGHT3

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Jan 19, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

January 17, 2024

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Mark always looks out for us, and we truly feel super comfortable with his recommendations and guidance. Jim Ellis Kia has our loyalty because of Mark Kerkowski! comfortable with his recommendations and guidance. Jim Ellis Kia has our loyalty because of Mark Kerkowski! More

by AliShane

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Mark Kerkoski

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Jan 19, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

January 17, 2024

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They are fast and show any items they have reviewed or have questions about via video. They have been honest and good with their communication. Perhaps I missed it, but if not the dealer website for have questions about via video. They have been honest and good with their communication. Perhaps I missed it, but if not the dealer website for booking services doesn't have prices on it. So I was unsure of how much each regular service interval was priced. More

by Keith

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Jan 19, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

January 17, 2024

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They have done a great job of taking care of me and my new car. new car. More

by JACK_CALI1

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Diana Bell, Norris Burns, Phil Joyce, Mark Kerkoski, Brandon Pond, Sam Stewart

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Jan 19, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

January 17, 2024

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The service was quick, The staff was very friendly The video of my car was cool video of my car was cool More

by DJODOIN

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Jan 17, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our service team could help out! Thanks again for your business, and we hope to see you next visit. Take care!

January 17, 2024

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Very professional work done on my vehicle, great staff with a good customer service; the best in the county for sure. with a good customer service; the best in the county for sure. More

by Anderson

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Diana Bell, Phil Joyce, Mark Kerkoski, Sam Stewart, Adnan

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Jan 17, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our service team could help out! Thanks again for your business, and we hope to see you next visit. Take care!

January 17, 2024

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Professional and efficient service techs. Waiting room , snacks an amenities are all appreciated. Clean and modern facilities. Waiting room , snacks an amenities are all appreciated. Clean and modern facilities. More

by Famato3870

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Jan 17, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our service team could help out! Thanks again for your business, and we hope to see you next visit. Take care!

January 17, 2024

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Employee Rating

Each of the service advisors have been wonderful . I worked with Andrew , Kristian, and Jahvon and all of them provided excellent service . I worked with Andrew , Kristian, and Jahvon and all of them provided excellent service . More

by DOMINIQUE808

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jahvon

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Jan 17, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our service team could help out! Thanks again for your business, and we hope to see you next visit. Take care!

Kris Musgrove | Page 30

Service Writer

Jim Ellis Kia of Kennesaw

400 Reviews of Kris Musgrove

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