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Kris Musgrove
Kris Musgrove at Jim Ellis Kia of Kennesaw

Kris Musgrove | Page 31

Service Writer

Jim Ellis Kia of Kennesaw

1221 Auto Park Drive Northwest
Kennesaw, GA 30144

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4.7
400 Reviews
4.7

400 Reviews

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400 Reviews of Kris Musgrove

January 17, 2024

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Employee Rating

Made appt 2 weeks in advance and they did not have on books when I showed up. Then said they fixed my electronic problem by did not. New car to boot. 2023 Telluride not sure I would buy another. More

by Hildee1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Norris Burns

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Jan 26, 2024

Jim Ellis Kia of Kennesaw responded

Hildee1965, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

January 17, 2024

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Employee Rating

Smooth process when going though buyer stages. No long waits at my first scheduled maintenance More

by TATUM.LAQULLIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 17, 2024

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our service team could help out! Thanks again for your business, and we hope to see you next visit. Take care!

December 23, 2023

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Employee Rating

The facility was very clean and the employees were very helpful. As soon as I pulled up I was being helped. More

by amirbeasley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Joyce, Sam Stewart

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Jan 02, 2024

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care!

December 22, 2023

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Employee Rating

This was the first time in a long while that everything went as planed Service rep was on top of this service need More

by K.OWALEWSKI17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 22, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much to us for taking the time to leave us a review and provide your feedback. We are so pleased to hear about your recent visit with us, and we're so happy that our team was such a great help! Thanks again for your business, and we hope to see you next visit. Take care!

December 19, 2023

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Employee Rating

This was my 1st time utilizing services, since I purchased my car 4 months ago. I must say, I was impressed with Cust Srvc, my Service Advisor: Kristian Musgrove and the service dept. I received exc More

by JANISE_JONES4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 22, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much to us for taking the time to leave us a review and provide your feedback. We are so pleased to hear about your recent visit with us, and we're so happy that Kristian was such a great help! Thanks again for your business, and we hope to see you next visit. Take care!

December 15, 2023

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Employee Rating

Always fast and have been very pleasant to do business with you every time so far . More

by N8photo80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 18, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care!

December 12, 2023

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Employee Rating

Sheldon Carter helped me make a purchase of a Kia K5. . excellent customer service, great personality… A very Big Help and a great sales representative at Kia. More

by xjarzen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sheldon Carter

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Dec 14, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that Sheldon was such a great help! Thanks again for your business, and we hope you love your new K5. Take care and happy driving!

December 10, 2023

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Employee Rating

Dealing with you all is very stressful, I don't trust you all and when my car was ready, I had to wait over 20 minutes. Diana never came to let me go, Another associate finally helped me. More

by NEICYBAKER
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Diana Bell

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Dec 12, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

November 30, 2023

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Employee Rating

Can’t get my car fixed in a timely manner! Selling it so I do t have to use Kia again. More

by baslr
Service Time
Recommend Dealer
No
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Dec 12, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

November 29, 2023

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Employee Rating

Really quick, efficient, quality service. The customer service rep got me in and out quickly. More

by TAE_1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 29, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

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