Kris Musgrove
Kris Musgrove at Jim Ellis Kia of Kennesaw

Kris Musgrove | Page 32

Service Writer

Jim Ellis Kia of Kennesaw

1221 Auto Park Drive Northwest
Kennesaw, GA 30144

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4.7
400 Reviews
4.7

400 Reviews

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400 Reviews of Kris Musgrove

November 27, 2023

Dealership Rating
Employee Rating

Dissatisfied. Sold me a 2018 Chevrolet that has stopped repeatedly. Needs battery. Refused to find the matter with the lemon because it could not be duplicated. Pr More

by JONESDIANNE93
Service Price Transparency
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Awolusi, Diana Bell, Norris Burns, Phil Joyce, Mark Kerkoski, Sam Stewart, CHRIS was great and very obliging.

Nov 28, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

November 24, 2023

Dealership Rating
Employee Rating

Service rep was professional and very helpful. He over communicated on the status. He was extremely helpful. More

by MICHAEL.LAMONTAGNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 24, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

November 22, 2023

Dealership Rating
Employee Rating

I would give them a five but only giving them a Four because I made an appointment to have my recall done on my Kia. I made the week for 1 week out. It would have been nice if the lady who made the appo More

by AUGILLARD
Service Time
Service Communication
Recommend Dealer
Yes
Nov 24, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our team could help out! We do apologize for the inconvenience the delay on your part may have caused. We do our best to keep parts in stock, but some delays may occur. Please don't hesitate reaching out if you have any further questions or concerns. We hope to earn your business, take care!

November 22, 2023

Dealership Rating
Employee Rating

Clean,neat,friendly, the service team knows what there talking about, nice customer care area. More

by kiasoul2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Phil Joyce, Mark Kerkoski, Sam Stewart

Nov 24, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our service team could help out! Thanks again for your business and kind words. Take care!

November 22, 2023

Dealership Rating
Employee Rating

Kris and the rest of the staff at Jim Ellis are awesome and they take great care of me and my Kia every single time I stop in!! More

by katy.anderson106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Awolusi, Diana Bell, Todd Garman, Katherine Nunn, Brandon Pond

Nov 24, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that Kris was such a great help! Thanks again for your business and feedback, and we hope to see you next visit. Take care!

November 14, 2023

Dealership Rating
Employee Rating

it’s very busy but I have great service except my car is usually cleaned inside and out after having services and was not done but that’s ok More

by Susannakirk78@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell

Nov 14, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

November 11, 2023

Dealership Rating
Employee Rating

Amazing service and personnel. Very satisfied with professionalism and customer centric relation Thank you, very happy with my first service More

by Hilda Thielen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Norris Burns, Phil Joyce, Mark Kerkoski, Sam Stewart

Nov 13, 2023

Jim Ellis Kia of Kennesaw responded

Hilda, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

November 11, 2023

Dealership Rating
Employee Rating

Loved it. They did a great job and they kept me informed throughout the process More

by Lexi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Norris Burns, Phil Joyce, Mark Kerkoski, Sam Stewart, Chris Vallejo

Nov 13, 2023

Jim Ellis Kia of Kennesaw responded

Lexi, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

November 10, 2023

Dealership Rating
Employee Rating

He was very attentive to issues and thorough with explanation and recommendations. He had a go above and beyond work ethic. He always created an upbeat environment! More

by S.W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Joyce, Mark Kerkoski

Nov 13, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

November 09, 2023

Dealership Rating
Employee Rating

Disappointing experience with the service department. Brought my vehicle in for a oil change warning indicator that would not reset. asked for a drop off but was ignored as they tried to solve the issu More

by mahodj31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 09, 2023

Jim Ellis Kia of Kennesaw responded

We apologize for your disappointing experience at our service department. Your feedback is valuable to us, and we're addressing the issues to ensure better service in the future. We're sorry for any inconvenience caused. Best regards.

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