Very efficient service provided by Chris.
Will definitely be back. Great customer service and best coupons.
Will definitely be back. Great customer service and best coupons.
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by Dayonna2008
Verified Customer
Verified Customer
Service Price Transparency
Oct 16, 2023 -
Jim Ellis Kia of Kennesaw responded
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Kris could help out! Thanks again for your business and kind words. Take care!
Let me preface by saying, I have taken my car to this
location since I purchased my Sportage back in 2021. I even decided I loved the customer service here so much that I would continue to use this locat
location since I purchased my Sportage back in 2021. I even decided I loved the customer service here so much that I would continue to use this location over the Kia dealer in Woodstock where I bought my car. However, at this last appointment I was blown away by the customer service I received. I was being taken care of by Norris who I had never met before. He seemed completely inconvenienced that I had an end of the day appointment, mind you, not a walk in.when I asked about a simple issue, if they could look at my windshield wiper fluid tube he told me absolutely not and that I would have to book another full visit. When I expressed that i was going to a funeral in the morning and was concerned about driving 6 hrs with it unusable, he wasn't phased. He then proceeded to tell me his "system" showed I had no service records as if I don't take care of my car. I told him that was impossible as this was the only place I had been getting my Kia serviced. When I then asked about the free tire rotation, as that comes with the warranty of the tires I bought at this location, he scoffed and told me the price of a tire rotation and oil change is set and that's that. I, not being confrontational, just accepted that he wasn't going to be of any help. I left the dealership that day feeling unvalued and an inconvenience to the staff.
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by wowgirl932
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Norris Burns, Mark Kerkoski
Oct 12, 2023 -
Jim Ellis Kia of Kennesaw responded
Wowgirl932, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
Awesome great service great work every time.
Love the energy and the people that work there.
Love the energy and the people that work there.
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by descoffey
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Bryson Smith
, Mike Awolusi, Norris Burns, Todd Garman
Oct 11, 2023 -
Jim Ellis Kia of Kennesaw responded
Descoffey, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thanks again for your business! Take care and happy driving!
Mark and the Jim Ellis Kia service are great.
Service times and communication are excellent.
Service times and communication are excellent.
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by HERNANDO.GALINDO
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Phil Joyce, Mark Kerkoski, Brandon Pond, Sam Stewart
Oct 11, 2023 -
Jim Ellis Kia of Kennesaw responded
Hernando.galindo, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!
Expensive, offer to change parts that the customer does
not need, bad customer service,
They try to do a fraud
not need, bad customer service,
They try to do a fraud
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by damalo60
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Diana Bell, Norris Burns
Oct 11, 2023 -
Jim Ellis Kia of Kennesaw responded
Damalo60, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you. Best regards.
Great service, awesome service advisor.
I never had a problem with this Kia dealership location.
I never had a problem with this Kia dealership location.
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by SPEUSA
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Diana Bell, Mark Kerkoski, Adnan Beganovic
Oct 11, 2023 -
Jim Ellis Kia of Kennesaw responded
Speusa, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thanks again for your business! Take care!
Excellent service!
They booked my appointment very quickly and I did not have to wait too much
They booked my appointment very quickly and I did not have to wait too much
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by Andre
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Diana Bell, Norris Burns, Phil Joyce, Mark Kerkoski, Sam Stewart
Oct 02, 2023 -
Jim Ellis Kia of Kennesaw responded
Andre, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!
The Service was performed in a timely manner.
Car was returned very clean as well.
Car was returned very clean as well.
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by jfos21
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2023 -
Jim Ellis Kia of Kennesaw responded
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team could help out! Thanks again for your business and kind words. Take care!
This dealership has always provided me great service;
professionalism, politeness, promptness, integrity. I will always recommend Jim Ellis Kia of Kennesaw.
professionalism, politeness, promptness, integrity. I will always recommend Jim Ellis Kia of Kennesaw.
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by micheal.johnson453
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Diana Bell, Phil Joyce, Mark Kerkoski, Sam Stewart
Oct 02, 2023 -
Jim Ellis Kia of Kennesaw responded
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and recommendation. Take care!
Brought my new Telluride in for it’s first service and
received excellent service as always!
received excellent service as always!
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by VICTORMERR6115
Verified Customer
Verified Customer
Service Price Transparency
Sep 20, 2023 -
Jim Ellis Kia of Kennesaw responded
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!
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