Kris Musgrove
Kris Musgrove at Jim Ellis Kia of Kennesaw

Kris Musgrove | Page 36

Service Writer

Jim Ellis Kia of Kennesaw

1221 Auto Park Drive Northwest
Kennesaw, GA 30144

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4.7
400 Reviews
4.7

400 Reviews

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400 Reviews of Kris Musgrove

August 22, 2023

Dealership Rating
Employee Rating

Great customer service, everyone was very nice and helpful. I will go back again. Thank you. More

by wannabacowgril2
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care!

August 14, 2023

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Employee Rating

Great service, got in and out like it should be. People were friendly and helpful. Will be back. More

by dnthomas173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

dnthomas173 responded

Great service, got in and out like it should be. People were friendly and helpful. Will be back.

August 12, 2023

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Employee Rating

I have worked with mark before and he is the absolute best ever. Very nice friendly. I want him every time that I come for service. More

by KENYAWALKER21
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Kerkoski

Aug 14, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feeback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

August 10, 2023

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Have to wait too long for appointments and then they find a dozen things that “need to be done.” More

by MOBL1725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Diana Bell

Aug 11, 2023

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to share your feedback about your recent experience with us. We sincerely apologize for any inconvenience you may have faced in regards to appointment wait times and the number of tasks identified during your visit. We understand that waiting for appointments can be frustrating, and we truly value your time. Our aim is to provide efficient and timely service to all our customers. We apologize if we fell short of your expectations in this aspect. Your feedback is invaluable to us, as it helps us to continually improve our services. We would love the opportunity to address your concerns and regain your trust. If you would be willing, please reach out to our customer service department at [contact information] so that we can discuss your experience further and work towards a resolution. Once again, we apologize for any inconvenience you faced, and we hope to have the chance to make it right. Thank you for giving us the opportunity to learn and grow from your feedback.

August 10, 2023

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Employee Rating

The service is always friendly, courteous, and efficient. I had an appointment, and the wait time was a little longer than I expected but I was not completely dissatisfied. Having an appointment seemed irrel More

by KATHLEEN.ZUPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Michael Garrabrant, Phil Joyce, Mark Kerkoski

Aug 11, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feeback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

August 09, 2023

Dealership Rating
Employee Rating

They do good work. Customer service is stellar. They are always helpful. Thank you very much More

by HEYTHENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

August 08, 2023

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Employee Rating

Took two months to get the car repaired then came home with a broken windshield that they refused to fix. Jim Ellis does not treat you like family. More

by donna248115@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Diana Bell, Norris Burns, Michael Garrabrant, Phil Joyce, Mark Kerkoski, Sam Stewart

Aug 08, 2023

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to share your feedback about your experience at Jim Ellis. We deeply apologize for the inconvenience you faced with the timeline of your car repair and the issue with the windshield. Your satisfaction is of utmost importance to us, and we're truly sorry for any frustration you experienced during this process. We understand how essential it is to have a reliable and efficient repair service, and we regret that we fell short of your expectations in this instance. We strive to provide exceptional customer service and treat every customer as a part of our extended family. It's disheartening to hear that we failed to meet this standard during your interaction with us. Once again, we sincerely apologize for the negative experience you had at Jim Ellis. We value your feedback and will use it to improve our services moving forward. It is our hope that we can regain your trust and provide you with the quality service you deserve. Thank you for bringing this matter to our attention. We look forward to the opportunity to make things right. Best regards.

August 05, 2023

Dealership Rating
Employee Rating

Great service, car was cleaned after serviced. Great customer service. Only issue on this visit was appointment time was for 8:30am but because technicians didn’t arrive for another 30 minutes I More

by AUGILLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! We do apologize for any inconvenience the delay may have caused you, and we do hope to earn your business again in the future. Thanks again for your business and kind words. Take care!

August 01, 2023

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Employee Rating

The dealership was very good and helpful with my car no issues noted. Great staff More

by Cdjaneiya1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 29, 2023

Dealership Rating
Employee Rating

The dealership is amazing, the service advisor Diana Bell keep you updated all the way on the process and the Tech Adnan(Aiden) is very knowledgeable! More

by SPEUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Phil Joyce, Adnan Beganovic

Jul 31, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words. Take care!

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