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Kris Musgrove
Kris Musgrove | Page 37
Service Writer
Jim Ellis Kia of Kennesaw
1221 Auto Park Drive Northwest
Kennesaw, GA 30144
400 Reviews
400 Reviews
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400 Reviews of Kris Musgrove
July 22, 2023
Great place! Friendly staff with good knowledge of their cars. Will get another car from them in the future. Friendly staff with good knowledge of their cars. Will get another car from them in the future. More
by Jcook757
Verified CustomerOther Employees Tagged: Bryson Smith , Michael Garrabrant
July 20, 2023
Great experience, friendly and knowledgeable staff. Really made it easy to enjoy buying my new car. Really made it easy to enjoy buying my new car. More
by Jcook757
Other Employees Tagged: Bryson Smith , Ellisa Meehan
July 07, 2023
The lack of communication was so frustrating. Have to repeat the same issues over and over. Difficult to get in touch with. Never came through with promised call backs. Kris was a great help!! He Have to repeat the same issues over and over. Difficult to get in touch with. Never came through with promised call backs. Kris was a great help!! He provided the information that was needed and he called us back everytime he said he would. More
by MJ3
Other Employees Tagged: Tommy Wallis
July 04, 2023
Horrible customer service. Nobody calls you back. My car has been there for six months and not one person has reached out. I took my car in two moths before the engine complete Nobody calls you back. My car has been there for six months and not one person has reached out. I took my car in two moths before the engine completely died on me without warning for the same issue. They do not honor their warranty and they sell lemon cars. One of their employees even got mad at me for asking questions and hung up the phone in my face. Worst customer service ever. More
by chinasau
Other Employees Tagged: Diana Bell, Michael Garrabrant, Phil Joyce, Mark Kerkoski, Sam Stewart, Tommy Wallis
June 29, 2023
Poor communication and follow up That was a week and a half ago. Our Kia experience with service has been horrible so we bought a new Ford Explorer. I have had to have the engine replaced twice and been w half ago. Our Kia experience with service has been horrible so we bought a new Ford Explorer. I have had to have the engine replaced twice and been without a car for months with both those experiences and 6 weeks this time just to be told that Kia dealers don’t honor each other’s warranty. This is a business model I never want to be associated with again. The associates were respectful but did not have timely follow up on promised expectations. More
by VGK522
Other Employees Tagged: Sam Stewart
June 28, 2023
Love everyone here. I will definitely be back to get my car serviced. Cleanest dealership in Atlanta. I will definitely be back to get my car serviced. Cleanest dealership in Atlanta. More
by tommy.wallis71
Other Employees Tagged: Diana Bell, Michael Garrabrant, Phil Joyce, Mark Kerkoski, Sam Stewart, Tommy Wallis
June 26, 2023
There is nothing I can say good about my experience and I will make it a point of telling anyone looking for the car to not use a Jim Ellis dealership. . If I have called repeatedly I have to text messages will make it a point of telling anyone looking for the car to not use a Jim Ellis dealership. . If I have called repeatedly I have to text messages. I have sent emails I've been hung up on when I asked for a manager To take someone's car on an appointment and then tell him you aren't going to work out of 7.- 10 days and three and a half weeks later still not touched it. Considering how many times I tried in touch with someone. I expect this total waste of my time also, More
by PAUL@ACKERMANENT.COM
Other Employees Tagged: Diana Bell, Michael Garrabrant, Phil Joyce, Mark Kerkoski, Sam Stewart, Tommy Wallis
June 07, 2023
Don’t understand the super long wait just to look at my vehicle (1 month!). Once it was finally looked at, would have been nice to simply call me and let me approve the work while it was still in the garag vehicle (1 month!). Once it was finally looked at, would have been nice to simply call me and let me approve the work while it was still in the garage. Instead, I had to wait another day for some “maintenance work” to fix my vehicle. The next day it was several hours later than promised. Super inconvenient since I was trying to coordinate cars since you had it for over a month. Then when I arrived at the service center, it was super inefficient. No one even acknowledged I was there for about 10 full minutes. Then when they did, it was “I’ll be right with you”. Waited another 10 minutes to only be told to go to the counter to pay first…. Couldn’t you have told me that when I walked in? Then the payment team didn’t have my info yet so I get sent back to the person that told me to go to the counter. He said, “oh hi. I didn’t realize that was you!” Shouldn’t that be the first question you ask a customer looking confused and not knowing where to go? Finally that person was able to find my vehicle and I waited another 20 minutes to have someone pull around. Lastly, while not a major issue, everyone else that received their car found it had been washed. Mine was not. Is there a reason some are and others are not? More
by TIM C
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